Compare Teamwork Desk, Vision Helpdesk, Zendesk Support, and Help Scout

Pricing

 
Starter
$7
per agent, per month (billed annually)
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Basic
$8
user/month
 
Plus
$13
per agent, per month (billed annually)
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Plus
$27
user/month
 
Pro
$25
per agent, per month (billed annually)
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Standard
$15
user/month
 
Enterprise
Contact Us
Billed annually
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Plus
$27user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.7
8.5
Ease of Use
Ease of Use
8.5
9.0
8.6
9.2
Ease of Setup
Ease of Setup
8.6
8.8
8.2
8.8
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.8
Quality of Support
Quality of Support
8.7
9.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.5
7.6
7.8
Meets Requirements
Teamwork Desk
8.8
Vision Helpdesk
9.3
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Teamwork Desk
8.5
Vision Helpdesk
9.0
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Teamwork Desk
8.6
Vision Helpdesk
8.8
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Teamwork Desk
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Teamwork Desk
8.7
Vision Helpdesk
9.6
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Teamwork Desk
8.9
Vision Helpdesk
9.6
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Teamwork Desk
8.9
Vision Helpdesk
9.5
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
Teamwork Desk
8.7
Vision Helpdesk
9.5
Zendesk Support
8.9
Help Scout
9.1
Ticket response user experience
Teamwork Desk
8.8
Vision Helpdesk
9.2
Zendesk Support
8.7
Help Scout
9.3
Workflow
Teamwork Desk
8.8
Vision Helpdesk
8.9
Zendesk Support
8.5
Help Scout
8.3
Response Automation
Teamwork Desk
8.9
Vision Helpdesk
9.1
Zendesk Support
8.4
Help Scout
8.4
SLA Management
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
Teamwork Desk
8.7
Vision Helpdesk
9.1
Zendesk Support
8.4
Help Scout
8.5
Ticket Collaboration
Teamwork Desk
8.6
Vision Helpdesk
8.8
Zendesk Support
8.6
Help Scout
8.8
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Vision Helpdesk
9.4
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Teamwork Desk
8.7
Vision Helpdesk
9.2
Zendesk Support
8.6
Help Scout
8.0
Community Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.5
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
Teamwork Desk
8.7
Vision Helpdesk
9.2
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Teamwork Desk
Not enough data available
Vision Helpdesk
9.4
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
Teamwork Desk
8.9
Vision Helpdesk
9.2
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Teamwork Desk
Not enough data available
Vision Helpdesk
7.9
Zendesk Support
8.6
Help Scout
6.7
Communication Channels
Customer Portal
Teamwork Desk
8.2
Vision Helpdesk
9.3
Zendesk Support
8.5
Help Scout
9.0
Email to Case
Teamwork Desk
9.1
Vision Helpdesk
9.4
Zendesk Support
8.8
Help Scout
9.3
Chat/Live Support
Teamwork Desk
6.3
Vision Helpdesk
8.4
Zendesk Support
8.4
Help Scout
7.0
Social Integration
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.2
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Vision Helpdesk
8.7
Zendesk Support
8.1
Help Scout
Not enough data available
Customer and Contacts Database
Teamwork Desk
8.5
Vision Helpdesk
8.4
Zendesk Support
8.2
Help Scout
7.7
Products and Version Tracking
Teamwork Desk
7.7
Vision Helpdesk
9.0
Zendesk Support
8.2
Help Scout
Not enough data available
Call Scripting
Teamwork Desk
8.0
Vision Helpdesk
9.3
Zendesk Support
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
7.9
Help Scout
Not enough data available
Self Service/Community
Forums
Teamwork Desk
8.1
Vision Helpdesk
8.8
Zendesk Support
8.1
Help Scout
Not enough data available
Knowledge Base
Teamwork Desk
8.1
Vision Helpdesk
9.3
Zendesk Support
8.4
Help Scout
8.4
Ideas/Feedback
Teamwork Desk
7.9
Vision Helpdesk
9.1
Zendesk Support
8.1
Help Scout
9.2
Q&A
Teamwork Desk
8.1
Vision Helpdesk
9.4
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Reporting
Teamwork Desk
7.6
Vision Helpdesk
8.9
Zendesk Support
8.0
Help Scout
8.1
Dashboards
Teamwork Desk
8.3
Vision Helpdesk
9.1
Zendesk Support
8.2
Help Scout
8.3
Platform
Mobile User Support
Teamwork Desk
8.3
Vision Helpdesk
8.9
Zendesk Support
8.1
Help Scout
Not enough data available
ITIL Compliance
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.2
Help Scout
Not enough data available
Customization
Teamwork Desk
7.3
Vision Helpdesk
8.1
Zendesk Support
8.0
Help Scout
7.6
User, Role, and Access Management
Teamwork Desk
8.9
Vision Helpdesk
9.0
Zendesk Support
8.3
Help Scout
8.5
Internationalization
Teamwork Desk
Not enough data available
Vision Helpdesk
8.7
Zendesk Support
8.2
Help Scout
8.2
Performance & Reliability
Teamwork Desk
9.0
Vision Helpdesk
9.2
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Zendesk Support
8.4
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
59.2%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
30.6%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
10.2%
16.8%
6.1%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Non-Profit Organization Management
25.0%
Computer Software
17.5%
Computer Software
22.5%
 
Information Technology and Services
18.8%
Internet
13.3%
Information Technology and Services
15.2%
Internet
17.1%
 
Computer Software
10.4%
Information Technology and Services
13.3%
Internet
9.9%
Information Technology and Services
8.0%
 
Internet
8.3%
Individual & Family Services
5.0%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Logistics and Supply Chain
6.3%
Education Management
5.0%
Retail
3.5%
Real Estate
4.8%
 
Other
33.3%
Other
38.3%
Other
49.2%
Other
41.7%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Good division between the projects and responsibpe people

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
Teamwork Desk
Most Helpful Favorable Review
G2 User in Information Technology and Services

Good division between the projects and responsibpe people

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

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