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Compare Teamwork Desk, Vision Helpdesk, Freshdesk, and Zendesk Support

Pricing

 
Starter
$7
per agent, per month (billed annually)
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.3
8.5
8.7
Ease of Use
Ease of Use
8.6
9.0
8.8
8.6
Ease of Setup
Ease of Setup
8.6
8.8
8.6
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.7
8.3
Quality of Support
Quality of Support
8.9
9.6
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
9.5
8.6
7.6
Meets Requirements
Teamwork Desk
8.9
Vision Helpdesk
9.3
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Teamwork Desk
8.6
Vision Helpdesk
9.0
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Teamwork Desk
8.6
Vision Helpdesk
8.8
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Teamwork Desk
8.9
Vision Helpdesk
9.6
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Teamwork Desk
8.9
Vision Helpdesk
9.6
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Teamwork Desk
9.2
Vision Helpdesk
9.5
Freshdesk
8.6
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Teamwork Desk
8.8
Vision Helpdesk
8.8
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
Teamwork Desk
8.9
Vision Helpdesk
9.0
Freshdesk
8.5
Zendesk Support
8.4
SLA Management
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
Teamwork Desk
8.7
Vision Helpdesk
9.1
Freshdesk
8.4
Zendesk Support
8.4
Ticket Collaboration
Teamwork Desk
8.7
Vision Helpdesk
8.7
Freshdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
Teamwork Desk
8.9
Vision Helpdesk
9.5
Freshdesk
8.9
Zendesk Support
8.9
Ticket response user experience
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Teamwork Desk
8.7
Vision Helpdesk
8.9
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
Teamwork Desk
8.7
Vision Helpdesk
8.9
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Teamwork Desk
8.9
Vision Helpdesk
8.9
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Teamwork Desk
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8
Zendesk Support
8.6
Communication Channels
Customer Portal
Teamwork Desk
8.4
Vision Helpdesk
9.2
Freshdesk
8.6
Zendesk Support
8.5
Email to Case
Teamwork Desk
9.2
Vision Helpdesk
9.4
Freshdesk
9.0
Zendesk Support
8.8
Chat/Live Support
Teamwork Desk
6.3
Vision Helpdesk
8.2
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
Teamwork Desk
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.2
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Vision Helpdesk
8.5
Freshdesk
8.3
Zendesk Support
8.1
Customer and Contacts Database
Teamwork Desk
8.5
Vision Helpdesk
8.5
Freshdesk
8.0
Zendesk Support
8.2
Products and Version Tracking
Teamwork Desk
7.7
Vision Helpdesk
8.8
Freshdesk
8.2
Zendesk Support
8.2
Call Scripting
Teamwork Desk
8.0
Vision Helpdesk
9.0
Freshdesk
8.2
Zendesk Support
7.9
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.4
Zendesk Support
7.8
Self Service/Community
Forums
Teamwork Desk
8.1
Vision Helpdesk
8.6
Freshdesk
8.3
Zendesk Support
8.0
Knowledge Base
Teamwork Desk
8.3
Vision Helpdesk
9.2
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
Teamwork Desk
7.9
Vision Helpdesk
9.1
Freshdesk
8.4
Zendesk Support
8.1
Q&A
Teamwork Desk
8.1
Vision Helpdesk
9.4
Freshdesk
8.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Zendesk Support
8.0
Reporting
Teamwork Desk
8.0
Vision Helpdesk
8.9
Freshdesk
7.8
Zendesk Support
8.0
Dashboards
Teamwork Desk
8.6
Vision Helpdesk
9.0
Freshdesk
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.3
Zendesk Support
8.2
Mobile User Support
Teamwork Desk
8.3
Vision Helpdesk
8.9
Freshdesk
8.1
Zendesk Support
8.1
Customization
Teamwork Desk
7.3
Vision Helpdesk
8.1
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
Teamwork Desk
8.9
Vision Helpdesk
9.0
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
Teamwork Desk
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
Teamwork Desk
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.7%
52.7%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
29.8%
36.4%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
8.5%
10.9%
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Zendesk Support
Small-Business
38.4%
Mid-Market
45.0%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Information Technology and Services
19.1%
Internet
13.8%
Computer Software
13.9%
Information Technology and Services
15.2%
 
Internet
8.5%
Information Technology and Services
12.1%
Internet
5.9%
Internet
10.0%
 
Computer Software
8.5%
Individual & Family Services
5.2%
Education Management
3.7%
Marketing and Advertising
4.8%
 
Logistics and Supply Chain
6.4%
Education Management
5.2%
E-Learning
3.4%
Retail
3.4%
 
Other
34.0%
Other
37.9%
Other
52.7%
Other
48.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
Teamwork Desk
No videos provided
Vision Helpdesk
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Teamwork Desk
No downloads provided
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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