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Compare Teamwork Desk, Vision Helpdesk, Freshdesk, and HappyFox

Pricing

 
Starter
$7
per agent, per month (billed annually)
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Plus
$13
per agent, per month (billed annually)
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Pro
$25
per agent, per month (billed annually)
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Enterprise
Contact Us
Billed annually
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
9.3
8.5
8.9
Ease of Use
Ease of Use
8.6
9.0
8.8
9.3
Ease of Setup
Ease of Setup
8.6
8.8
8.6
8.9
Ease of Admin
Ease of Admin
8.9
9.2
8.7
9.1
Quality of Support
Quality of Support
8.9
9.6
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.2
9.5
8.6
9.2
Meets Requirements
Teamwork Desk
8.9
Vision Helpdesk
9.3
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Teamwork Desk
8.6
Vision Helpdesk
9.0
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Teamwork Desk
8.6
Vision Helpdesk
8.8
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Teamwork Desk
8.9
Vision Helpdesk
9.6
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Teamwork Desk
8.9
Vision Helpdesk
9.6
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Teamwork Desk
9.2
Vision Helpdesk
9.5
Freshdesk
8.6
HappyFox
9.2

Features

Ticket and Case Management
Workflow
Teamwork Desk
8.8
Vision Helpdesk
8.8
Freshdesk
8.4
HappyFox
8.7
Response Automation
Teamwork Desk
8.9
Vision Helpdesk
9.0
Freshdesk
8.5
HappyFox
8.9
SLA Management
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Teamwork Desk
8.7
Vision Helpdesk
9.1
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Teamwork Desk
8.7
Vision Helpdesk
8.7
Freshdesk
8.6
HappyFox
8.9
Ticket creation user experience
Teamwork Desk
8.9
Vision Helpdesk
9.5
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.8
HappyFox
9.0
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Teamwork Desk
8.7
Vision Helpdesk
8.9
Freshdesk
8.6
HappyFox
8.8
Community Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Teamwork Desk
8.7
Vision Helpdesk
8.9
Freshdesk
7.2
HappyFox
7.4
Forum to Reponse
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Teamwork Desk
8.9
Vision Helpdesk
8.9
Freshdesk
8.8
HappyFox
9.3
Live Chat
Teamwork Desk
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8
HappyFox
8.1
Communication Channels
Customer Portal
Teamwork Desk
8.4
Vision Helpdesk
9.2
Freshdesk
8.6
HappyFox
9.0
Email to Case
Teamwork Desk
9.2
Vision Helpdesk
9.4
Freshdesk
9.0
HappyFox
9.1
Chat/Live Support
Teamwork Desk
6.3
Vision Helpdesk
8.2
Freshdesk
8.5
HappyFox
8.8
Social Integration
Teamwork Desk
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.2
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Vision Helpdesk
8.5
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Teamwork Desk
8.5
Vision Helpdesk
8.5
Freshdesk
8.0
HappyFox
8.3
Products and Version Tracking
Teamwork Desk
7.7
Vision Helpdesk
8.8
Freshdesk
8.2
HappyFox
8.6
Call Scripting
Teamwork Desk
8.0
Vision Helpdesk
9.0
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Teamwork Desk
8.1
Vision Helpdesk
8.6
Freshdesk
8.3
HappyFox
8.0
Knowledge Base
Teamwork Desk
8.3
Vision Helpdesk
9.2
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Teamwork Desk
7.9
Vision Helpdesk
9.1
Freshdesk
8.4
HappyFox
8.6
Q&A
Teamwork Desk
8.1
Vision Helpdesk
9.4
Freshdesk
8.6
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Vision Helpdesk
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Reporting
Teamwork Desk
8.0
Vision Helpdesk
8.9
Freshdesk
7.8
HappyFox
8.3
Dashboards
Teamwork Desk
8.6
Vision Helpdesk
9.0
Freshdesk
8.2
HappyFox
8.6
Platform
ITIL Compliance
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.3
HappyFox
9.1
Mobile User Support
Teamwork Desk
8.3
Vision Helpdesk
8.9
Freshdesk
8.1
HappyFox
7.3
Customization
Teamwork Desk
7.3
Vision Helpdesk
8.1
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Teamwork Desk
8.9
Vision Helpdesk
9.0
Freshdesk
8.5
HappyFox
8.7
Internationalization
Teamwork Desk
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.1
HappyFox
9.1
Performance & Reliability
Teamwork Desk
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.7%
52.7%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
29.8%
36.4%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
8.5%
10.9%
15.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
Information Technology and Services
14.0%
 
Information Technology and Services
19.1%
Internet
13.8%
Computer Software
13.9%
Computer Software
12.1%
 
Internet
8.5%
Information Technology and Services
12.1%
Internet
5.9%
Higher Education
6.4%
 
Computer Software
8.5%
Individual & Family Services
5.2%
Education Management
3.7%
Real Estate
3.8%
 
Logistics and Supply Chain
6.4%
Education Management
5.2%
E-Learning
3.4%
Education Management
3.8%
 
Other
34.0%
Other
37.9%
Other
52.7%
Other
59.9%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

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Videos

 No videos providedNo videos provided
No videos provided
Teamwork Desk
No videos provided
Vision Helpdesk
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Teamwork Desk
No downloads provided
Vision Helpdesk
No downloads provided
HappyFox
No downloads provided
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