Compare Teamwork Desk, Vision Helpdesk, and Freshdesk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Plus
$13
per agent, per month (billed annually)
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.5
Ease of Use
Ease of Use
8.5
9.0
8.8
Ease of Setup
Ease of Setup
8.6
8.8
8.6
Ease of Admin
Ease of Admin
8.9
9.2
8.7
Quality of Support
Quality of Support
8.7
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
9.5
8.7
Meets Requirements
Teamwork Desk
8.8
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
Teamwork Desk
8.5
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
Teamwork Desk
8.6
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
Teamwork Desk
8.7
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
Teamwork Desk
8.9
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
Teamwork Desk
8.9
Vision Helpdesk
9.5
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Teamwork Desk
8.7
Vision Helpdesk
9.5
Freshdesk
8.9
Ticket response user experience
Teamwork Desk
8.8
Vision Helpdesk
9.2
Freshdesk
8.8
Workflow
Teamwork Desk
8.8
Vision Helpdesk
8.9
Freshdesk
8.4
Response Automation
Teamwork Desk
8.9
Vision Helpdesk
9.1
Freshdesk
8.4
SLA Management
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.2
Attachments/Screencasts
Teamwork Desk
8.7
Vision Helpdesk
9.1
Freshdesk
8.4
Ticket Collaboration
Teamwork Desk
8.6
Vision Helpdesk
8.8
Freshdesk
8.6
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Vision Helpdesk
9.4
Freshdesk
8.8
Searchable Articles
Teamwork Desk
8.7
Vision Helpdesk
9.2
Freshdesk
8.6
Community Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.5
Freshdesk
8.5
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.5
Interaction
Web Portals
Teamwork Desk
8.7
Vision Helpdesk
9.2
Freshdesk
7.2
Forum to Reponse
Teamwork Desk
Not enough data available
Vision Helpdesk
9.4
Freshdesk
8.5
Tickets and Tagging
Teamwork Desk
8.9
Vision Helpdesk
9.2
Freshdesk
8.8
Live Chat
Teamwork Desk
Not enough data available
Vision Helpdesk
7.9
Freshdesk
8.8
Communication Channels
Customer Portal
Teamwork Desk
8.2
Vision Helpdesk
9.3
Freshdesk
8.6
Email to Case
Teamwork Desk
9.1
Vision Helpdesk
9.4
Freshdesk
8.9
Chat/Live Support
Teamwork Desk
6.3
Vision Helpdesk
8.4
Freshdesk
8.5
Social Integration
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Vision Helpdesk
8.7
Freshdesk
8.3
Customer and Contacts Database
Teamwork Desk
8.5
Vision Helpdesk
8.4
Freshdesk
8.0
Products and Version Tracking
Teamwork Desk
7.7
Vision Helpdesk
9.0
Freshdesk
8.3
Call Scripting
Teamwork Desk
8.0
Vision Helpdesk
9.3
Freshdesk
8.2
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.4
Self Service/Community
Forums
Teamwork Desk
8.1
Vision Helpdesk
8.8
Freshdesk
8.3
Knowledge Base
Teamwork Desk
8.1
Vision Helpdesk
9.3
Freshdesk
8.5
Ideas/Feedback
Teamwork Desk
7.9
Vision Helpdesk
9.1
Freshdesk
8.4
Q&A
Teamwork Desk
8.1
Vision Helpdesk
9.4
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Reporting
Teamwork Desk
7.6
Vision Helpdesk
8.9
Freshdesk
7.9
Dashboards
Teamwork Desk
8.3
Vision Helpdesk
9.1
Freshdesk
8.2
Platform
Mobile User Support
Teamwork Desk
8.3
Vision Helpdesk
8.9
Freshdesk
8.1
ITIL Compliance
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.3
Customization
Teamwork Desk
7.3
Vision Helpdesk
8.1
Freshdesk
8.0
User, Role, and Access Management
Teamwork Desk
8.9
Vision Helpdesk
9.0
Freshdesk
8.5
Internationalization
Teamwork Desk
Not enough data available
Vision Helpdesk
8.7
Freshdesk
8.1
Performance & Reliability
Teamwork Desk
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
Integration APIs
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
59.2%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
30.6%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
10.2%
10.9%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Non-Profit Organization Management
25.0%
Information Technology and Services
20.3%
 
Information Technology and Services
18.8%
Internet
13.3%
Computer Software
14.0%
 
Computer Software
10.4%
Information Technology and Services
13.3%
Internet
5.8%
 
Internet
8.3%
Individual & Family Services
5.0%
Education Management
3.7%
 
Logistics and Supply Chain
6.3%
Education Management
5.0%
E-Learning
3.4%
 
Other
33.3%
Other
38.3%
Other
52.8%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Good division between the projects and responsibpe people

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Teamwork Desk
Most Helpful Favorable Review
G2 User in Information Technology and Services

Good division between the projects and responsibpe people

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Teamwork Desk
No videos provided
Vision Helpdesk
No videos provided
Freshdesk

Downloads

Teamwork Desk
No downloads provided
Vision Helpdesk
No downloads provided
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