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Compare Teamwork Desk, Track-It!, and Zendesk Support

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.7
Ease of Use
Ease of Use
8.6
7.8
8.6
Ease of Setup
Ease of Setup
8.6
7.3
8.2
Ease of Admin
Ease of Admin
8.9
7.8
8.3
Quality of Support
Quality of Support
8.9
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
7.6
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
Zendesk Support
8.7
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
Zendesk Support
8.6
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
Zendesk Support
8.2
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
Zendesk Support
8.3
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
Zendesk Support
8.3
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
Zendesk Support
8.4
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Track-It!
7.1
Zendesk Support
8.6
Searchable Articles
Teamwork Desk
8.7
Track-It!
6.7
Zendesk Support
8.6
Community Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Teamwork Desk
8.7
Track-It!
7.6
Zendesk Support
8.6
Forum to Reponse
Teamwork Desk
Not enough data available
Track-It!
6.9
Zendesk Support
8.5
Tickets and Tagging
Teamwork Desk
8.9
Track-It!
8.5
Zendesk Support
8.9
Live Chat
Teamwork Desk
Not enough data available
Track-It!
6.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Computer Software
17.8%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Information Technology and Services
15.3%
 
Internet
8.5%
Higher Education
7.3%
Internet
10.0%
 
Computer Software
8.5%
Utilities
5.2%
Marketing and Advertising
4.7%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Retail
3.5%
 
Other
34.0%
Other
59.4%
Other
48.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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