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Compare Teamwork Desk, Track-It!, and TeamSupport

Pricing

 
Starter
$7
per agent, per month (billed annually)
Support Desk
$50
/ agent / month billed annually
 
Plus
$13
per agent, per month (billed annually)
Enterprise
$65
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.6
Ease of Use
Ease of Use
8.6
7.8
8.6
Ease of Setup
Ease of Setup
8.6
7.3
8.3
Ease of Admin
Ease of Admin
8.9
7.8
8.7
Quality of Support
Quality of Support
8.9
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
9.0
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
TeamSupport
8.6
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
TeamSupport
8.6
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
TeamSupport
8.7
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Track-It!
7.1
TeamSupport
8.3
Searchable Articles
Teamwork Desk
8.7
Track-It!
6.7
TeamSupport
8.3
Community Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Teamwork Desk
8.7
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
Teamwork Desk
Not enough data available
Track-It!
6.9
TeamSupport
8.4
Tickets and Tagging
Teamwork Desk
8.9
Track-It!
8.5
TeamSupport
8.8
Live Chat
Teamwork Desk
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
11.8%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Computer Software
26.7%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Information Technology and Services
21.0%
 
Internet
8.5%
Higher Education
7.3%
Internet
5.7%
 
Computer Software
8.5%
Utilities
5.2%
Financial Services
4.4%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Hospitality
3.7%
 
Other
34.0%
Other
59.4%
Other
38.5%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Teamwork Desk
No videos provided
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Teamwork Desk
No downloads provided
Track-It!
No downloads provided
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