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Compare Teamwork Desk, Track-It!, and ServiceNow

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.4
Ease of Use
Ease of Use
8.6
7.8
7.4
Ease of Setup
Ease of Setup
8.6
7.3
7.2
Ease of Admin
Ease of Admin
8.9
7.8
7.8
Quality of Support
Quality of Support
8.9
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
7.8
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
ServiceNow
8.4
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
ServiceNow
7.8
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
78.8%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
 
Internet
8.5%
Higher Education
7.3%
Higher Education
7.5%
 
Computer Software
8.5%
Utilities
5.2%
Computer Software
6.7%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Financial Services
6.1%
 
Other
34.0%
Other
59.4%
Other
44.5%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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