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Compare Teamwork Desk, Track-It!, and Jira Service Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
GET STARTED
$10
/month
 
Plus
$13
per agent, per month (billed annually)
FOR GROWING TEAMS
$20
/agent/month
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.5
Ease of Use
Ease of Use
8.6
7.8
7.8
Ease of Setup
Ease of Setup
8.6
7.3
7.3
Ease of Admin
Ease of Admin
8.9
7.8
7.4
Quality of Support
Quality of Support
8.9
7.7
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
7.9
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
Jira Service Desk
8.5
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
Jira Service Desk
7.8
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
Jira Service Desk
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
Jira Service Desk
7.4
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
Jira Service Desk
8.0
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
Jira Service Desk
7.9

Features

Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Track-It!
7.1
Jira Service Desk
8.0
Searchable Articles
Teamwork Desk
8.7
Track-It!
6.7
Jira Service Desk
8.0
Community Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Teamwork Desk
8.7
Track-It!
7.6
Jira Service Desk
8.0
Forum to Reponse
Teamwork Desk
Not enough data available
Track-It!
6.9
Jira Service Desk
8.1
Tickets and Tagging
Teamwork Desk
8.9
Track-It!
8.5
Jira Service Desk
8.8
Live Chat
Teamwork Desk
Not enough data available
Track-It!
6.9
Jira Service Desk
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
43.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
28.3%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Computer Software
15.1%
 
Internet
8.5%
Higher Education
7.3%
Internet
6.1%
 
Computer Software
8.5%
Utilities
5.2%
Telecommunications
4.3%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Financial Services
4.3%
 
Other
34.0%
Other
59.4%
Other
41.7%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

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