Compare Teamwork Desk, Track-It!, BMC Remedy, and ServiceNow

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.0
8.4
Ease of Use
Ease of Use
8.5
7.8
7.1
7.4
Ease of Setup
Ease of Setup
8.6
7.3
6.9
7.2
Ease of Admin
Ease of Admin
8.9
7.8
7.2
7.8
Quality of Support
Quality of Support
8.7
7.7
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
5.6
5.9
7.8
Meets Requirements
Teamwork Desk
8.8
Track-It!
7.7
BMC Remedy
8.0
ServiceNow
8.4
Ease of Use
Teamwork Desk
8.5
Track-It!
7.8
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Teamwork Desk
8.7
Track-It!
7.7
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Teamwork Desk
8.9
Track-It!
5.6
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
12.0%
4.1%
4.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
56.0%
21.6%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
32.0%
74.3%
79.0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
ServiceNow
Small-Business
4.0%
Mid-Market
17.0%
Enterprise
79.0%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Information Technology and Services
13.5%
Information Technology and Services
32.3%
Information Technology and Services
27.5%
 
Information Technology and Services
18.8%
Hospital & Health Care
9.4%
Telecommunications
9.3%
Hospital & Health Care
7.4%
 
Computer Software
10.4%
Higher Education
7.3%
Hospital & Health Care
6.1%
Higher Education
7.4%
 
Internet
8.3%
Utilities
5.2%
Higher Education
4.3%
Computer Software
6.7%
 
Logistics and Supply Chain
6.3%
Law Practice
5.2%
Computer Software
4.3%
Financial Services
6.0%
 
Other
33.3%
Other
59.4%
Other
43.7%
Other
44.8%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
ServiceNow
Information Technology and Services
27.5%
Hospital & Health Care
7.4%
Higher Education
7.4%
Computer Software
6.7%
Financial Services
6.0%
Other
44.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
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