Compare Teamwork Desk, Track-It!, BMC Remedy, and Jira Service Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
GET STARTED
$10
/month
 
Plus
$13
per agent, per month (billed annually)
FOR GROWING TEAMS
$20
/agent/month
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.0
8.5
Ease of Use
Ease of Use
8.5
7.8
7.1
7.9
Ease of Setup
Ease of Setup
8.6
7.3
6.9
7.3
Ease of Admin
Ease of Admin
8.9
7.8
7.2
7.4
Quality of Support
Quality of Support
8.7
7.7
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
5.6
5.9
7.8
Meets Requirements
Teamwork Desk
8.8
Track-It!
7.7
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
Teamwork Desk
8.5
Track-It!
7.8
BMC Remedy
7.1
Jira Service Desk
7.9
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Teamwork Desk
8.7
Track-It!
7.7
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Teamwork Desk
8.9
Track-It!
5.6
BMC Remedy
5.9
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
12.0%
4.1%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
56.0%
21.6%
40.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
32.0%
74.3%
43.7%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.2%
Enterprise
43.7%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Information Technology and Services
13.5%
Information Technology and Services
32.3%
Information Technology and Services
28.3%
 
Information Technology and Services
18.8%
Hospital & Health Care
9.4%
Telecommunications
9.3%
Computer Software
15.3%
 
Computer Software
10.4%
Higher Education
7.3%
Hospital & Health Care
6.1%
Internet
6.0%
 
Internet
8.3%
Utilities
5.2%
Higher Education
4.3%
Telecommunications
4.3%
 
Logistics and Supply Chain
6.3%
Law Practice
5.2%
Computer Software
4.3%
Financial Services
4.3%
 
Other
33.3%
Other
59.4%
Other
43.7%
Other
41.9%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Market Research

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

 
Teamwork Desk
Most Helpful Favorable Review
G2 User in Market Research

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

Screenshots

 
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