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Compare Teamwork Desk, Track-It!, BMC Remedy, and Jira Service Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
GET STARTED
$10
/month
 
Plus
$13
per agent, per month (billed annually)
FOR GROWING TEAMS
$20
/agent/month
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.0
8.5
Ease of Use
Ease of Use
8.6
7.8
7.1
7.8
Ease of Setup
Ease of Setup
8.6
7.3
6.9
7.3
Ease of Admin
Ease of Admin
8.9
7.8
7.2
7.4
Quality of Support
Quality of Support
8.9
7.7
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.9
7.8
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
BMC Remedy
7.1
Jira Service Desk
7.8
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
BMC Remedy
5.9
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
4.1%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
21.7%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
74.2%
43.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
32.4%
Information Technology and Services
28.4%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Telecommunications
9.0%
Computer Software
15.1%
 
Internet
8.5%
Higher Education
7.3%
Hospital & Health Care
6.1%
Internet
6.1%
 
Computer Software
8.5%
Utilities
5.2%
Higher Education
4.3%
Telecommunications
4.3%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Computer Software
4.3%
Financial Services
4.3%
 
Other
34.0%
Other
59.4%
Other
43.9%
Other
41.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Screenshots

 
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