Compare Teamwork Desk, Track-It!, BMC Remedy, and BMC FootPrints Service Core

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.0
7.3
Ease of Use
Ease of Use
8.5
7.8
7.1
7.0
Ease of Setup
Ease of Setup
8.6
7.3
6.9
7.3
Ease of Admin
Ease of Admin
8.9
7.8
7.2
7.4
Quality of Support
Quality of Support
8.7
7.7
7.4
7.8
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
8.9
5.6
5.9
5.1
Meets Requirements
Teamwork Desk
8.8
Track-It!
7.7
BMC Remedy
8.0
BMC FootPrints Service Core
7.3
Ease of Use
Teamwork Desk
8.5
Track-It!
7.8
BMC Remedy
7.1
BMC FootPrints Service Core
7.0
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC Remedy
6.9
BMC FootPrints Service Core
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC Remedy
7.2
BMC FootPrints Service Core
7.4
Quality of Support
Teamwork Desk
8.7
Track-It!
7.7
BMC Remedy
7.4
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC Remedy
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Teamwork Desk
8.9
Track-It!
5.6
BMC Remedy
5.9
BMC FootPrints Service Core
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
12.0%
4.1%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
56.0%
21.6%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
32.0%
74.3%
61.7%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
BMC FootPrints Service Core
Small-Business
6.4%
Mid-Market
31.9%
Enterprise
61.7%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Information Technology and Services
13.5%
Information Technology and Services
32.3%
Higher Education
23.8%
 
Information Technology and Services
18.8%
Hospital & Health Care
9.4%
Telecommunications
9.3%
Law Practice
17.5%
 
Computer Software
10.4%
Higher Education
7.3%
Hospital & Health Care
6.1%
Information Technology and Services
17.5%
 
Internet
8.3%
Utilities
5.2%
Higher Education
4.3%
Hospital & Health Care
7.9%
 
Logistics and Supply Chain
6.3%
Law Practice
5.2%
Computer Software
4.3%
Computer Software
4.8%
 
Other
33.3%
Other
59.4%
Other
43.7%
Other
28.6%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
BMC FootPrints Service Core
Higher Education
23.8%
Law Practice
17.5%
Information Technology and Services
17.5%
Hospital & Health Care
7.9%
Computer Software
4.8%
Other
28.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core
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