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Compare Teamwork Desk, Track-It!, and BMC FootPrints Service Core

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.3
Ease of Use
Ease of Use
8.6
7.8
7.0
Ease of Setup
Ease of Setup
8.6
7.3
7.3
Ease of Admin
Ease of Admin
8.9
7.8
7.4
Quality of Support
Quality of Support
8.9
7.7
7.8
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.1
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.3
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
BMC FootPrints Service Core
7.0
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC FootPrints Service Core
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC FootPrints Service Core
7.4
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
BMC FootPrints Service Core
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
61.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.4%
Mid-Market
31.9%
Enterprise
61.7%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Higher Education
23.8%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Law Practice
17.5%
 
Internet
8.5%
Higher Education
7.3%
Information Technology and Services
17.5%
 
Computer Software
8.5%
Utilities
5.2%
Hospital & Health Care
7.9%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Computer Software
4.8%
 
Other
34.0%
Other
59.4%
Other
28.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
23.8%
Law Practice
17.5%
Information Technology and Services
17.5%
Hospital & Health Care
7.9%
Computer Software
4.8%
Other
28.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core
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