Compare Teamwork Desk vs Track-It!

See this
comparison of Teamwork Desk vs. Track-It!
based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
Ease of Use
Ease of Use
8.5
7.8
Ease of Setup
Ease of Setup
8.6
7.3
Ease of Admin
Ease of Admin
8.9
7.8
Quality of Support
Quality of Support
8.7
7.7
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
Product Direction (% positive)
Product Direction (% positive)
8.9
5.6
Meets Requirements
Teamwork Desk
8.8
Track-It!
7.7
Ease of Use
Teamwork Desk
8.5
Track-It!
7.8
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
Quality of Support
Teamwork Desk
8.7
Track-It!
7.7
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
Product Direction (% positive)
Teamwork Desk
8.9
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Track-It!
7.1
Searchable Articles
Teamwork Desk
8.7
Track-It!
6.7
Community Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
Teamwork Desk
8.7
Track-It!
7.6
Forum to Reponse
Teamwork Desk
Not enough data available
Track-It!
6.9
Tickets and Tagging
Teamwork Desk
8.9
Track-It!
8.5
Live Chat
Teamwork Desk
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.6%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.7%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.8%
32.0%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Marketing and Advertising
22.9%
Information Technology and Services
13.5%
 
Information Technology and Services
18.8%
Hospital & Health Care
9.4%
 
Computer Software
10.4%
Higher Education
7.3%
 
Internet
8.3%
Utilities
5.2%
 
Logistics and Supply Chain
6.3%
Law Practice
5.2%
 
Other
33.3%
Other
59.4%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

Screenshots

 
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