Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Teamwork Desk vs Freshdesk
See this
comparison of Teamwork Desk vs. Freshdesk
based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Freshdesk rates 4.4/5 stars with 2,091 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
Ease of Use
Ease of Use
8.6
8.8
Ease of Setup
Ease of Setup
8.6
8.6
Ease of Admin
Ease of Admin
8.9
8.7
Quality of Support
Quality of Support
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
8.6
Meets Requirements
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
Teamwork Desk
8.9
Freshdesk
8.8
Product Direction (% positive)
Teamwork Desk
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Teamwork Desk
8.8
Freshdesk
8.4
Response Automation
Teamwork Desk
8.9
Freshdesk
8.5
SLA Management
Teamwork Desk
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Teamwork Desk
8.7
Freshdesk
8.4
Ticket Collaboration
Teamwork Desk
8.7
Freshdesk
8.6
Ticket creation user experience
Teamwork Desk
8.9
Freshdesk
8.9
Ticket response user experience
Teamwork Desk
8.9
Freshdesk
8.8
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
Teamwork Desk
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
Teamwork Desk
8.4
Freshdesk
8.6
Email to Case
Teamwork Desk
9.2
Freshdesk
9.0
Chat/Live Support
Teamwork Desk
6.3
Freshdesk
8.5
Social Integration
Teamwork Desk
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Freshdesk
8.3
Customer and Contacts Database
Teamwork Desk
8.5
Freshdesk
8.0
Products and Version Tracking
Teamwork Desk
7.7
Freshdesk
8.2
Call Scripting
Teamwork Desk
8.0
Freshdesk
8.2
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Teamwork Desk
8.1
Freshdesk
8.3
Knowledge Base
Teamwork Desk
8.3
Freshdesk
8.5
Ideas/Feedback
Teamwork Desk
7.9
Freshdesk
8.4
Q&A
Teamwork Desk
8.1
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Freshdesk
8.2
Reporting
Teamwork Desk
8.0
Freshdesk
7.8
Dashboards
Teamwork Desk
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Teamwork Desk
Not enough data available
Freshdesk
8.3
Mobile User Support
Teamwork Desk
8.3
Freshdesk
8.1
Customization
Teamwork Desk
7.3
Freshdesk
8.0
User, Role, and Access Management
Teamwork Desk
8.9
Freshdesk
8.5
Internationalization
Teamwork Desk
Not enough data available
Freshdesk
8.1
Performance & Reliability
Teamwork Desk
9.0
Freshdesk
8.8
Integration APIs
Teamwork Desk
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
10.9%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Information Technology and Services
19.1%
Computer Software
13.9%
 
Internet
8.5%
Internet
5.9%
 
Computer Software
8.5%
Education Management
3.7%
 
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
34.0%
Other
52.7%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
Teamwork Desk
No videos provided
Freshdesk
Ask Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk