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Compare Teamwork Desk, BMC Remedy, and Jira Service Desk

Pricing

 
Starter
$7
per agent, per month (billed annually)
GET STARTED
$10
/month
 
Plus
$13
per agent, per month (billed annually)
FOR GROWING TEAMS
$20
/agent/month
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.5
Ease of Use
Ease of Use
8.6
7.1
7.8
Ease of Setup
Ease of Setup
8.6
6.9
7.3
Ease of Admin
Ease of Admin
8.9
7.2
7.4
Quality of Support
Quality of Support
8.9
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.9
7.9
Meets Requirements
Teamwork Desk
8.9
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
Teamwork Desk
8.6
BMC Remedy
7.1
Jira Service Desk
7.8
Ease of Setup
Teamwork Desk
8.6
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Teamwork Desk
8.9
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Teamwork Desk
8.9
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
Teamwork Desk
8.9
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Teamwork Desk
9.2
BMC Remedy
5.9
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
4.1%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
21.7%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
74.2%
43.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
32.4%
Information Technology and Services
28.3%
 
Information Technology and Services
19.1%
Telecommunications
9.0%
Computer Software
15.1%
 
Internet
8.5%
Hospital & Health Care
6.1%
Internet
6.1%
 
Computer Software
8.5%
Higher Education
4.3%
Telecommunications
4.3%
 
Logistics and Supply Chain
6.4%
Computer Software
4.3%
Financial Services
4.3%
 
Other
34.0%
Other
43.9%
Other
41.7%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

 
Teamwork Desk
Most Helpful Favorable Review
G2 User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Screenshots

 
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