# TeamViewer, Upland RightAnswers vs BeyondTrust Remote Support Comparison

| | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,937 | 48 | 384 | 
| **Largest Market Segment** | Small-Business (43.1% of reviews) | Enterprise (56.5% of reviews) | Enterprise (48.8% of reviews) | 
| **Entry Level Price** | Starting at $24.90 | $45.00 1 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### TeamViewer

Pros:
- Ease of Use (518 reviews)
- Remote Access (428 reviews)

Cons:
- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)

### Upland RightAnswers

Pros:
- Ease of Use (10 reviews)
- Customer Support (5 reviews)

Cons:
- Software Bugs (4 reviews)
- AI Limitations (3 reviews)

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

---
## Ratings Comparison
| Rating | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (3072 reviews) | 8.5 (39 reviews) | 9.4 (339 reviews) | 
  | **Ease of Use** | 9.1 (3309 reviews) | 8.5 (40 reviews) | 9.2 (340 reviews) | 
  | **Ease of Setup** | 9.1 (1026 reviews) | 8.1 (38 reviews) | 8.7 (235 reviews) | 
  | **Ease of Admin** | 8.9 (687 reviews) | 8.5 (31 reviews) | 9.0 (205 reviews) | 
  | **Quality of Support** | 8.6 (2639 reviews) | 9.0 (36 reviews) | 9.2 (315 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (642 reviews) | 9.2 (32 reviews) | 9.4 (200 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2958 reviews) | 8.2 (39 reviews) | 9.2 (333 reviews) | 

---
## Pricing

### TeamViewer

#### Entry-Level Pricing

Plan: Remote Access

Price: Starting at $24.90

Description: Ideal for on-the-go professionals looking for an  economical, easy remote work solution.

Key Features:
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices

[Browse all 4 editions](https://www.g2.com/products/teamviewer/pricing)

#### Free Trial

Yes

### Upland RightAnswers

#### Entry-Level Pricing

Plan: Knowledge Unlimited

Price: $45.00 1 Users Per Month

Key Features:
- KCS Enabled
- Access Knowledge
- Author Knowledge

[Browse all 4 editions](https://www.g2.com/products/upland-rightanswers/pricing)

#### Free Trial

No

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Communication

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | 8.6/10 | 20 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Database Management ** | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Data Workflows** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Issue Management** | Not enough data | 8.2 (11 reviews) | Not enough data | 

#### Knowledge Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (17 reviews) | Not enough data | 
| **Publishing Workflows** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.6 (12 reviews) | Not enough data | 

#### Compliance

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 9.0 (12 reviews) | Not enough data | 
| **Data Governance** | Not enough data | 9.3 (12 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Auditing** | Not enough data | 8.8 (10 reviews) | Not enough data | 

#### Customer Support

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Suggestions** | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | 8.8 (10 reviews) | Not enough data | 

#### Data Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Feature Not Available | Not enough data | 
| **Data Transport** | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Access Management** | Not enough data | 9.0 (12 reviews) | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | 7.1 (8 reviews) | Not enough data | 

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.1 (13 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.1/10 | 65 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Device Management** | 9.4 (54 reviews) | Not enough data | Not enough data | 
| **Asset Management** | 9.3 (12 reviews) | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | 9.5 (10 reviews) | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Monitoring** | 9.3 (54 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 9.3 (52 reviews) | Not enough data | Not enough data | 
| **Application Deployment** | 9.0 (54 reviews) | Not enough data | Not enough data | 
| **Patch Management** | 9.2 (53 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 9.2 (11 reviews) | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Workflow Management** | 8.7 (13 reviews) | Not enough data | Not enough data | 

#### Service Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Access** | 9.6 (56 reviews) | Not enough data | Not enough data | 
| **Service Management (Issue Prioritization)** | 9.5 (11 reviews) | Not enough data | Not enough data | 
| **Ticketing** | 8.5 (11 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.2 (14 reviews) | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 8.7/10 | 1081 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Presenter Tools

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Live Preview** | 8.9 (868 reviews) | Not enough data | Not enough data | 
| **Notifications Blocker** | 8.5 (787 reviews) | Not enough data | Not enough data | 
| **Remote Control** | 9.2 (948 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Switch Presenter** | 8.8 (837 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Group Live Chat** | 8.7 (799 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Audio Conferencing** | 8.8 (812 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.8 (798 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Application Tools

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Password Protection** | 8.9 (873 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 8.9 (828 reviews) ✓ Verified | Not enough data | Not enough data | 
| **In-Browser Application** | 8.7 (808 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Decision Making** | 8.1 (43 reviews) | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.8/10 | 6 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Scope

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Endpoint Inclusiveness** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Multi-OS Support** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Reporting and Alerts** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Endpoint Protection** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Remote Wiping** | 9.7 (5 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Device Enrollment** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Device Configuration** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Device Compliance** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Usage Information** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Data Separation** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.3/10 | 23 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Functionality

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Performance Monitoring** | 9.4 (20 reviews) | Not enough data | Not enough data | 
| **Alerting** | 9.4 (19 reviews) | Not enough data | Not enough data | 
| **Improvement Suggestions** | 9.2 (21 reviews) | Not enough data | Not enough data | 
| **Multi-Network Capability** | 9.3 (21 reviews) | Not enough data | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **360-Degree Network Visibility** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Automated Network Discovery** | 9.4 (11 reviews) | Not enough data | Not enough data | 
| **Real-Time Monitoring** | 9.5 (11 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Performance Baseline** | 9.3 (20 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 9.4 (20 reviews) | Not enough data | Not enough data | 
| **Path Analysis** | 9.3 (21 reviews) | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Predictive Performance Analytics** | 9.1 (11 reviews) | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | 8.9 (11 reviews) | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Encrypted Data Transmission** | 9.4 (11 reviews) | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Integrated Network Security** | 9.2 (11 reviews) | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Dynamic Network Optimization** | 9.1 (11 reviews) | Not enough data | Not enough data | 
| **Automated Tasks Routing** | 9.5 (11 reviews) | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 9.3 (10 reviews) | Not enough data | Not enough data | 
| **Self-Healing Networks** | 9.4 (11 reviews) | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | 9.4 (11 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (10 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.7 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.7 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.7 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.5 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.5 (11 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.4 (11 reviews) | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.4/10 | 28 |

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Approval Workflows** | Not enough data | Not enough data | 7.6 (21 reviews) | 
| **Automated Provisioning** | Not enough data | Not enough data | 7.9 (22 reviews) | 
| **Bulk Changes** | Not enough data | Not enough data | 7.7 (21 reviews) | 
| **Centralized Management** | Not enough data | Not enough data | 8.9 (23 reviews) | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 7.2 (21 reviews) | 

#### Functionality

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Single Sign-On** | Not enough data | Not enough data | 9.3 (24 reviews) | 
| **BYOD support** | Not enough data | Not enough data | 8.1 (21 reviews) | 
| **Password Vault** | Not enough data | Not enough data | 8.0 (21 reviews) | 
| **Centralized management** | Not enough data | Not enough data | 9.0 (23 reviews) | 
| **Role-based security** | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Live notifications** | Not enough data | Not enough data | 8.1 (22 reviews) | 
| **Live session recording & playback** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Hide passwords** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 7.9 (20 reviews) | 

#### Monitoring

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Activity Logging** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Anomaly Detection** | Not enough data | Not enough data | 7.4 (19 reviews) | 

#### Reporting

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Audit log** | Not enough data | Not enough data | 9.1 (22 reviews) | 
| **Reporting** | Not enough data | Not enough data | 9.1 (22 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | 8.5/10 | 18 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Knowledge Pages

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Templates** | Not enough data | 9.3 (12 reviews) | Not enough data | 
| **In-Content Feedback** | Not enough data | 9.6 (9 reviews) | Not enough data | 
| **Versioning and Version History** | Not enough data | 9.3 (14 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | 7.3 (13 reviews) | Not enough data | 
| **Duplicate Detection** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Content Editor** | Not enough data | 8.8 (11 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Page Analytics** | Not enough data | 8.5 (11 reviews) | Not enough data | 
| **Permissions** | Not enough data | 8.7 (14 reviews) | Not enough data | 
| **Knowledge Sharing** | Not enough data | 8.9 (12 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.7 (14 reviews) | Not enough data | 
| **Advanced Search** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Browser Extension** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Organization** | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Other Integrations** | Not enough data | 6.7 (8 reviews) | Not enough data | 
| **Knowledge Integrations** | Not enough data | 7.3 (8 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 7.9/10 | 32 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Asset Inventory

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Hardware Asset Inventory** | 8.3 (23 reviews) | Not enough data | Not enough data | 
| **Software Asset Inventory** | 8.2 (23 reviews) | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (21 reviews) | Not enough data | Not enough data | 
| **Asset Discovery** | 8.3 (23 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (18 reviews) | Not enough data | Not enough data | 
| **AI Text Generation** | 7.6 (18 reviews) | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (13 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (13 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (13 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.4 (13 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.0 (14 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.6 (13 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Central Dashboard** | 9.0 (24 reviews) | Not enough data | Not enough data | 
| **Asset Policy Management** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Risk Management** | 8.2 (19 reviews) | Not enough data | Not enough data | 
| **Integrations** | 7.4 (21 reviews) | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.3/10 | 146 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | 9.7/10 | 6 |

#### ServiceNow Apps

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **ServiceNow Integration** | 9.3 (132 reviews) | Not enough data | Not enough data | 
| **Value** | 9.3 (132 reviews) | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.0/10 | 695 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.7/10 | 138 |

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Screen Sharing** | 9.3 (613 reviews) | Not enough data | 9.5 (128 reviews) | 
| **File Sharing** | 9.1 (557 reviews) | Not enough data | 9.2 (126 reviews) | 
| **Session Recording** | 8.9 (487 reviews) | Not enough data | 9.0 (113 reviews) | 
| **Unattended Remote Access** | 9.1 (539 reviews) | Not enough data | 8.9 (115 reviews) | 
| **Multi - Session Handling** | 8.9 (497 reviews) | Not enough data | 9.0 (116 reviews) | 
| **Multi-Monitor Support** | 9.0 (504 reviews) | Not enough data | 9.0 (123 reviews) | 

#### Maintenance

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Reboot** | 9.0 (501 reviews) | Not enough data | 8.8 (112 reviews) | 
| **Remote Printing** | 8.9 (466 reviews) | Not enough data | 7.8 (86 reviews) | 

#### Communication 

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Text Chat** | 9.0 (499 reviews) | Not enough data | 8.8 (117 reviews) | 
| **VoIP** | 8.6 (443 reviews) | Not enough data | 7.2 (82 reviews) | 
| **Video Conference Call** | 8.7 (451 reviews) | Not enough data | 7.3 (78 reviews) | 
| **Screen Annotations** | 8.8 (465 reviews) | Not enough data | 8.5 (96 reviews) | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Data Encryption** | 9.0 (475 reviews) | Not enough data | 9.1 (99 reviews) | 
| **Compliance** | 9.0 (465 reviews) | Not enough data | 9.1 (111 reviews) | 

#### Device Support

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Mobile Device Access** | 8.9 (501 reviews) | Not enough data | 8.3 (94 reviews) | 
| **Multi-Platform Support** | 9.1 (519 reviews) | Not enough data | 8.9 (107 reviews) | 
| **Cross-Platform** | 9.0 (521 reviews) | Not enough data | 8.9 (106 reviews) | 

#### Performance

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Reporting** | 9.0 (475 reviews) | Not enough data | 8.6 (105 reviews) | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.9/10 | 5 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Remote Support

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Video chat** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Live text chat** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Ticket submitting** | 9.3 (5 reviews) | Not enough data | Not enough data | 

#### Hardware Integration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Mobile phones** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **AR glasses** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Tablets** | 10.0 (5 reviews) | Not enough data | Not enough data | 

#### Content

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Guided content** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Content management** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **AR annotations** | 9.7 (5 reviews) | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.3/10 | 26 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Access Control** | Feature Not Available | Not enough data | Not enough data | 
| **Web Page Navigation** | Feature Not Available | Not enough data | Not enough data | 
| **Real Time Assistance** | 9.4 (24 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Data Security** | 9.3 (23 reviews) | Not enough data | Not enough data | 
| **Data Masking** | Feature Not Available | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | 7.0/10 | 13 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Generative AI

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (5 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.2 (12 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 6.0 (10 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 7.2 (6 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.4 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Branding** | Not enough data | 6.0 (8 reviews) | Not enough data | 
| **Automation** | Not enough data | 6.7 (5 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 6.7 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | 6.4 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Generative AI

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Video Control** | Not enough data | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### System Control

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 8.8/10 | 36 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Regulation Compliant** | 8.7 (29 reviews) | Not enough data | Not enough data | 

#### Operating System

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Multi-Systems Support** | 9.4 (33 reviews) | Not enough data | Not enough data | 
| **Apple Support** | 9.1 (29 reviews) | Not enough data | Not enough data | 
| **Android Support** | 8.8 (32 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Applicatons Management** | 8.8 (30 reviews) | Not enough data | Not enough data | 
| **Applications Consolidation** | 8.5 (30 reviews) | Not enough data | Not enough data | 
| **Whitelist** | 8.9 (28 reviews) | Not enough data | Not enough data | 
| **Blacklist** | 8.5 (28 reviews) | Not enough data | Not enough data | 
| **Usage Information** | 8.8 (30 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Wipe** | 8.7 (29 reviews) | Not enough data | Not enough data | 
| **Security** | 8.9 (32 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Knowledge Base

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.2/10 | 23 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Analysis

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Threat Detection** | 8.9 (18 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Unified Communications Platform** | 9.3 (20 reviews) | Not enough data | Not enough data | 
| **Remote Access** | 9.1 (19 reviews) | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | 9.1 (17 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 8.8 (17 reviews) | Not enough data | Not enough data | 
| **IT Knowledge Management** | 9.5 (18 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Endpoint Protection** | 9.2 (17 reviews) | Not enough data | Not enough data | 
| **Patch Management** | 9.4 (16 reviews) | Not enough data | Not enough data | 
| **Disaster Recovery** | 9.2 (15 reviews) | Not enough data | Not enough data | 
| **Service Management** | 9.7 (15 reviews) | Not enough data | Not enough data | 
| **Workflow Management** | 9.1 (15 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 8.8/10 | 1751 |
| **Upland RightAnswers** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.8/10 | 109 |

#### Administration

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Usage Information** | 8.8 (1394 reviews) | Not enough data | 9.0 (92 reviews) | 
| **Integrations** | 8.7 (1310 reviews) | Not enough data | 8.5 (84 reviews) | 
| **Diagnostics** | 8.6 (1304 reviews) | Not enough data | 8.8 (91 reviews) | 
| **Session Recording** | 8.6 (1288 reviews) | Not enough data | 9.0 (86 reviews) | 
| **Session Transfer** | 8.7 (1319 reviews) | Not enough data | 9.1 (91 reviews) | 
| **Unattended Access** | 8.7 (1398 reviews) | Not enough data | 8.8 (88 reviews) | 
| **File Sharing** | 8.9 (1464 reviews) | Not enough data | 9.1 (98 reviews) | 

#### Platform

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Cross-Platform Access** | 8.9 (1413 reviews) | Not enough data | 9.0 (91 reviews) | 
| **Mobile Device Access** | 8.7 (1368 reviews) | Not enough data | 8.1 (79 reviews) | 
| **Applications Management** | 8.7 (1330 reviews) | Not enough data | 8.5 (82 reviews) | 
| **Remote Device Control** | 9.1 (1513 reviews) | Not enough data | 9.3 (94 reviews) | 

#### Security

| Feature | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Wipe** | 8.7 (1191 reviews) | Not enough data | 8.6 (63 reviews) | 
| **Device Management** | 8.8 (1338 reviews) | Not enough data | 8.7 (76 reviews) | 
| **Device Enrollment** | 8.7 (1280 reviews) | Not enough data | 8.7 (77 reviews) | 

---
## Categories
**Shared Categories (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to TeamViewer (17):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Remote Support Software](https://www.g2.com/categories/remote-support), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Patch Management Software](https://www.g2.com/categories/patch-management), [SAP Store Software](https://www.g2.com/categories/sap-store), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)

**Unique to Upland RightAnswers (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to BeyondTrust Remote Support (3):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)


---
## Reviewer Demographics

### By Company Size

| Segment | TeamViewer | Upland RightAnswers | BeyondTrust Remote Support | 
|---|---|---|---|
| **Small-Business** | 43.1% | 19.6% | 14.7% | 
| **Mid-Market** | 36.0% | 23.9% | 36.5% | 
| **Enterprise** | 20.9% | 56.5% | 48.8% | 

### By Industry

#### TeamViewer

- **Information Technology and Services:** 16.3%
- **Computer Software:** 10.7%
- **Marketing and Advertising:** 4.0%
- **Telecommunications:** 3.0%
- **Consumer Services:** 2.9%
- **Computer & Network Security:** 2.9%
- **Education Management:** 2.3%
- **Automotive:** 2.3%
- **Financial Services:** 2.2%
- **Construction:** 2.2%
- **Other:** 51.2%

#### Upland RightAnswers

- **Information Technology and Services:** 23.9%
- **Financial Services:** 8.7%
- **Banking:** 6.5%
- **Retail:** 6.5%
- **Computer Software:** 6.5%
- **Insurance:** 6.5%
- **Computer & Network Security:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Consumer Services:** 4.3%
- **Computer Networking:** 2.2%
- **Other:** 26.1%

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to TeamViewer

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)

### Alternatives to Upland RightAnswers

- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (513 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11822 reviews)

### Alternatives to BeyondTrust Remote Support

- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) — 4.3/5 stars (68 reviews)

---
## Top Discussions

### TeamViewer

- Title: [How would teanviewer connect without a fast internet?](https://www.g2.com/discussions/16222-how-would-teanviewer-connect-without-a-fast-internet) — 9 comments, 1 upvote
  > **Top comment:** "Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated"
- Title: [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) — 5 comments, 2 upvotes
  > **Top comment:** "true"
- Title: [What are the features of TeamViewer?](https://www.g2.com/discussions/teamviewer-what-are-the-features-of-teamviewer) — 4 comments
  > **Top comment:** "Its allow us:

Remote Device Control 

Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can..."
- Title: [Somewhat expensive licenses?](https://www.g2.com/discussions/licencias-algo-costosas) — 4 comments, 1 upvote
  > **Top comment:** "You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used..."
- Title: [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) — 4 comments, 2 upvotes
  > **Top comment:** "One computer can remote into multiple clients successively, not multiple computers at the same time."

### Upland RightAnswers

No discussions available for this product.

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/teamviewer-vs-upland-rightanswers-vs-beyondtrust-remote-support)