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At a Glance
Market Segments
Small-Business (43.4% of reviews)
Enterprise (56.8% of reviews)
Entry-Level Pricing
Starting at $24.90
$45.00 1 Users Per Month
TeamViewer
Star Rating
(3,711)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansUpland RightAnswers
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in remote access capabilities, with a high score of 9.8, making it a preferred choice for those needing reliable remote support. In contrast, Upland RightAnswers, while strong in knowledge management, does not focus on remote access features.
- Reviewers mention that TeamViewer's multi-session handling feature, rated at 9.0, allows users to manage multiple remote sessions seamlessly, which is particularly beneficial for IT support teams. Upland RightAnswers, however, does not offer similar functionality, focusing instead on knowledge sharing.
- G2 users highlight that Upland RightAnswers shines in knowledge base management, scoring 9.2, which is crucial for organizations looking to enhance self-service support. TeamViewer lacks this depth in knowledge management, focusing more on remote support.
- Users on G2 report that TeamViewer's screen sharing feature, rated at 9.3, is highly effective for real-time collaboration, making it ideal for training and support scenarios. Upland RightAnswers does not provide this feature, as it is more centered around content management.
- Reviewers mention that Upland RightAnswers offers superior quality of support, with a score of 9.3, which is often highlighted in user feedback as a key differentiator. TeamViewer, while still strong, scores lower at 8.6, indicating room for improvement in customer service.
- Users say that TeamViewer's ease of setup is rated at 9.0, making it user-friendly for quick deployment, whereas Upland RightAnswers has a lower score of 8.3, suggesting a more complex setup process that may require additional time and resources.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
TeamViewer
Free Trial is available
Upland RightAnswers
No trial information availableRatings
Meets Requirements
9.1
2,980
8.6
38
Ease of Use
9.1
3,123
8.6
38
Ease of Setup
9.1
926
8.2
36
Ease of Admin
8.9
677
8.6
30
Quality of Support
8.7
2,558
9.1
35
Has the product been a good partner in doing business?
8.6
634
9.2
31
Product Direction (% positive)
8.7
2,874
8.4
37
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
12
Not enough data
8.5
10
Not enough data
8.3
10
Knowledge Management
Not enough data
9.0
15
Not enough data
8.7
13
Not enough data
8.6
12
Compliance
Not enough data
9.0
12
Not enough data
9.2
11
Not enough data
8.5
9
Not enough data
8.7
9
Customer Support
Not enough data
8.6
13
Not enough data
8.3
10
Not enough data
8.8
10
Data Security
Not enough data
Feature Not Available
Not enough data
9.2
8
Not enough data
9.0
12
Not enough data
7.9
7
Administration
Not enough data
8.1
8
Not enough data
8.2
12
Not enough data
9.6
12
Generative AI
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Monitoring and Management
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
7.9
7
Not enough data
Service Management
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
Presenter Tools
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Not enough data
Conferencing Options
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Not enough data
Application Tools
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Not enough data
Agentic AI - Screen Sharing
7.9
38
Not enough data
Scope
10.0
5
Not enough data
10.0
5
Not enough data
Security
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
Management
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
Monitoring - Network Monitoring
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Management
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Not enough data
Analytics - Network Monitoring
8.6
7
Not enough data
8.6
7
Not enough data
Security - Network Monitoring
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Network Performance - Network Monitoring
8.6
7
Not enough data
9.3
7
Not enough data
AI Automation - Network Monitoring
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Agentic AI - Network Monitoring
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
Knowledge Pages
Not enough data
9.3
12
Not enough data
9.6
9
Not enough data
9.2
13
Not enough data
7.5
12
Not enough data
8.7
10
Not enough data
9.2
10
Knowledge Dissemination
Not enough data
8.5
11
Not enough data
8.8
12
Not enough data
9.2
10
Not enough data
9.0
12
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
9.4
8
Not enough data
6.7
8
Not enough data
7.3
8
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Not enough data
Generative AI
7.9
20
Not enough data
7.8
20
Not enough data
Agentic AI - IT Asset Management
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
Management
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
Not enough data
ServiceNow Apps
9.3
132
Not enough data
9.3
133
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
548
Not enough data
9.1
540
Not enough data
8.9
490
Not enough data
9.0
516
Not enough data
8.9
501
Not enough data
9.0
508
Not enough data
Maintenance
9.0
504
Not enough data
8.9
470
Not enough data
Communication
9.0
501
Not enough data
8.6
446
Not enough data
8.7
449
Not enough data
8.8
471
Not enough data
Security
9.0
463
Not enough data
9.0
468
Not enough data
Device Support
8.9
496
Not enough data
9.1
503
Not enough data
9.1
503
Not enough data
Performance
9.0
475
Not enough data
Administration
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Not enough data
Security
9.2
21
Not enough data
8.9
19
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
Not enough data
8.3
9
Not enough data
8.0
10
Not enough data
6.1
9
Not enough data
7.2
6
Not enough data
7.4
7
Self-Service Platform
Not enough data
6.4
7
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
6.4
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.7
29
Not enough data
Operating System
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Not enough data
Management
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Not enough data
Security
8.7
29
Not enough data
8.9
31
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1394
Not enough data
8.7
1305
Not enough data
8.6
1301
Not enough data
8.6
1282
Not enough data
8.7
1319
Not enough data
8.7
1392
Not enough data
8.9
1459
Not enough data
Platform
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1494
Not enough data
Security
8.6
1193
Not enough data
8.8
1339
Not enough data
8.7
1282
Not enough data
Categories
Categories
Shared Categories
TeamViewer and Upland RightAnswers are categorized as ServiceNow Store Apps
Unique Categories
Upland RightAnswers is categorized as Contact Center Knowledge Base, Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Information Technology and Services
25.0%
Financial Services
9.1%
Retail
6.8%
Computer Software
6.8%
Banking
6.8%
Other
45.5%
Discussions
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
Upland RightAnswers has no discussions with answers
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