Compare TeamViewer and Upland RightAnswers 
At a Glance
Market Segments
Small-Business (43.2% of reviews)
Enterprise (56.5% of reviews)
Entry-Level Pricing
Starting at $24.90
$45.00 1 Users Per Month
TeamViewer
Star Rating
(3,780)4.5 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansUpland RightAnswers
Star Rating
(48)4.5 out of 5
Market Segments
Enterprise (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in ease of implementation, with many users highlighting its straightforward onboarding process. One user noted that even non-technical individuals find it simple to get started, which is a significant advantage for teams looking to adopt new software quickly.
- Users say that Upland RightAnswers provides excellent flexibility for organizations of various sizes. Reviewers appreciate how the platform accommodates their specific needs, even for smaller companies, ensuring that they feel valued and supported throughout their experience.
- According to verified reviews, TeamViewer is praised for its high-performance virtual communication features. Users have described it as a business-friendly system that facilitates secure and productive remote communications, making it ideal for teams that rely on video conferencing and collaboration tools.
- Reviewers mention that Upland RightAnswers stands out for its structured content layout and ease of use. Users appreciate the clean design and straightforward setup, which allows their customer support teams to effectively utilize the platform for knowledge management across multiple locations.
- G2 reviewers highlight that TeamViewer has a strong reputation for quality of support, although Upland RightAnswers received slightly higher ratings in this area. Users of RightAnswers commend the responsiveness and respect they receive, which is crucial for maintaining a positive relationship with their support team.
- Users report that while both products have similar star ratings, TeamViewer benefits from a significantly larger volume of reviews, indicating a broader user base and more consistent feedback. This extensive user engagement suggests that TeamViewer may offer a more reliable experience for potential buyers.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
TeamViewer
Free Trial is available
Upland RightAnswers
No trial information availableRatings
Meets Requirements
9.1
3,000
8.5
39
Ease of Use
9.1
3,185
8.5
40
Ease of Setup
9.1
947
8.1
38
Ease of Admin
8.9
681
8.5
31
Quality of Support
8.6
2,575
9.0
36
Has the product been a good partner in doing business?
8.6
637
9.2
32
Product Direction (% positive)
8.7
2,894
8.2
39
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.8
13
Not enough data
8.5
10
Not enough data
8.2
11
Knowledge Management
Not enough data
9.0
17
Not enough data
8.7
13
Not enough data
8.6
12
Compliance
Not enough data
9.0
12
Not enough data
9.3
12
Not enough data
8.7
10
Not enough data
8.8
10
Customer Support
Not enough data
8.6
13
Not enough data
8.3
10
Not enough data
8.8
10
Data Security
Not enough data
Feature Not Available
Not enough data
9.2
8
Not enough data
9.0
12
Not enough data
7.1
8
Administration
Not enough data
8.1
8
Not enough data
8.1
13
Not enough data
9.6
12
Generative AI
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Not enough data
Monitoring and Management
9.2
53
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
13
Not enough data
Service Management
9.5
54
Not enough data
9.3
12
Not enough data
8.5
12
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Not enough data
Presenter Tools
8.9
866
Not enough data
8.5
788
Not enough data
9.1
940
|
Verified
Not enough data
8.8
837
|
Verified
Not enough data
Conferencing Options
8.7
798
|
Verified
Not enough data
8.7
811
|
Verified
Not enough data
8.7
794
|
Verified
Not enough data
Application Tools
8.9
873
|
Verified
Not enough data
8.9
828
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
Agentic AI - Screen Sharing
8.0
41
Not enough data
Scope
10.0
6
Not enough data
10.0
6
Not enough data
Security
10.0
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Management
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Not enough data
Monitoring - Network Monitoring
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
Management
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Not enough data
Analytics - Network Monitoring
9.1
11
Not enough data
8.9
11
Not enough data
Security - Network Monitoring
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Network Performance - Network Monitoring
9.1
11
Not enough data
9.5
11
Not enough data
AI Automation - Network Monitoring
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Not enough data
Agentic AI - Network Monitoring
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
Knowledge Pages
Not enough data
9.3
12
Not enough data
9.6
9
Not enough data
9.3
14
Not enough data
7.3
13
Not enough data
8.7
10
Not enough data
8.8
11
Knowledge Dissemination
Not enough data
8.5
11
Not enough data
8.7
14
Not enough data
8.9
12
Not enough data
8.7
14
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
9.4
8
Not enough data
6.7
8
Not enough data
7.3
8
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Not enough data
Generative AI
7.8
19
Not enough data
7.7
19
Not enough data
Agentic AI - IT Asset Management
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Not enough data
Management
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
Not enough data
ServiceNow Apps
9.3
131
Not enough data
9.3
132
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
561
Not enough data
9.1
544
Not enough data
8.9
487
Not enough data
9.0
520
Not enough data
8.9
499
Not enough data
9.0
505
Not enough data
Maintenance
9.0
502
Not enough data
8.9
468
Not enough data
Communication
9.0
499
Not enough data
8.6
443
Not enough data
8.7
447
Not enough data
8.8
467
Not enough data
Security
9.0
464
Not enough data
9.0
465
Not enough data
Device Support
8.9
494
Not enough data
9.1
504
Not enough data
9.1
506
Not enough data
Performance
8.9
473
Not enough data
Remote Support
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
Hardware Integration
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Content
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
24
Not enough data
Security
9.3
23
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
Not enough data
8.5
10
Not enough data
8.2
12
Not enough data
6.0
10
Not enough data
7.2
6
Not enough data
7.4
7
Self-Service Platform
Not enough data
6.0
8
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
6.4
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.8
30
Not enough data
Operating System
9.5
32
Not enough data
9.1
30
Not enough data
8.9
32
Not enough data
Management
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Not enough data
Security
8.7
30
Not enough data
8.9
33
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.3
20
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1395
Not enough data
8.7
1307
Not enough data
8.6
1302
Not enough data
8.6
1282
Not enough data
8.7
1320
Not enough data
8.7
1394
Not enough data
8.9
1460
Not enough data
Platform
8.9
1410
Not enough data
8.7
1366
Not enough data
8.7
1332
Not enough data
9.1
1503
Not enough data
Security
8.6
1193
Not enough data
8.8
1340
Not enough data
8.7
1284
Not enough data
Categories
Categories
Shared Categories
TeamViewer and Upland RightAnswers are categorized as ServiceNow Store Apps
Unique Categories
TeamViewer is categorized as Screen Sharing, Mobile Device Management (MDM), Enterprise IT Management, SAP Store, IT Asset Management, AWS Marketplace, Remote Support, Remote Desktop, Remote Monitoring & Management (RMM), Remote Video Support, AR Collaboration Tools, Unified Endpoint Management (UEM), Co-Browsing, Network Monitoring, and Endpoint Management
Upland RightAnswers is categorized as Contact Center Knowledge Base, Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.3%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.1%
Consumer Services
3.0%
Other
62.8%
Information Technology and Services
23.9%
Financial Services
8.7%
Banking
6.5%
Retail
6.5%
Computer Software
6.5%
Other
47.8%
Discussions
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
Upland RightAnswers has no discussions with answers
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