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At a Glance
Market Segments
Small-Business (43.4% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
Starting at $24.90
No pricing available
TeamViewer
Star Rating
(3,716)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansTechSee
Star Rating
(10)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TechSeeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a high G2 Score of 94.12, which reflects its strong performance in remote support. Users appreciate its reliable connection quality and the ability to quickly connect to remote devices, making it a go-to choice for many.
- Users say that TeamViewer's ease of use is a significant advantage, with features like screen sharing and file transfer being highlighted as particularly beneficial. One user noted that the platform allows for smooth control of other computers, which saves time during support work.
- According to verified reviews, TechSee shines in providing a user-friendly experience, especially for mobile users, as it supports both iOS and Android. Reviewers have praised its innovative approach to remote visual assistance, leveraging computer vision AI and augmented reality to enhance customer interactions.
- Reviewers mention that while TechSee has a smaller number of reviews, it maintains a high star rating of 4.9, indicating strong satisfaction among its users. This suggests that those who do use TechSee find it highly effective for their needs, particularly in guiding customers through complex issues.
- Users highlight that TeamViewer's extensive feature set, including session recording and multi-monitor support, makes it a versatile tool for various remote support scenarios. However, some users have noted that it can struggle to meet specific workflow needs, indicating potential configuration challenges.
- According to recent feedback, TechSee's focus on visual assistance helps bridge communication gaps, especially for newer agents who may be unsure of what customers can see. This innovative approach is seen as a game-changer in the customer experience domain, although it may not yet have the same level of market presence as TeamViewer.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
TechSee
No pricing availableFree Trial
TeamViewer
Free Trial is available
TechSee
No trial information availableRatings
Meets Requirements
9.1
2,985
10.0
9
Ease of Use
9.1
3,128
9.6
9
Ease of Setup
9.1
931
Not enough data
Ease of Admin
8.9
677
Not enough data
Quality of Support
8.7
2,562
9.4
9
Has the product been a good partner in doing business?
8.6
634
Not enough data
Product Direction (% positive)
8.7
2,879
10.0
9
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Monitoring and Management
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
7.9
7
Not enough data
Service Management
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
Presenter Tools
8.9
865
Not enough data
8.5
787
Not enough data
9.1
937
|
Verified
Not enough data
8.8
835
|
Verified
Not enough data
Conferencing Options
8.7
798
|
Verified
Not enough data
8.7
810
|
Verified
Not enough data
8.7
793
|
Verified
Not enough data
Application Tools
8.8
871
|
Verified
Not enough data
8.9
826
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
Agentic AI - Screen Sharing
7.9
39
Not enough data
Scope
10.0
5
Not enough data
10.0
5
Not enough data
Security
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
Management
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
Monitoring - Network Monitoring
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Management
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Not enough data
Analytics - Network Monitoring
8.6
7
Not enough data
8.6
7
Not enough data
Security - Network Monitoring
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Network Performance - Network Monitoring
8.6
7
Not enough data
9.3
7
Not enough data
AI Automation - Network Monitoring
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Agentic AI - Network Monitoring
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
Asset Inventory
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Not enough data
Generative AI
7.9
20
Not enough data
7.8
20
Not enough data
Agentic AI - IT Asset Management
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
Management
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
Not enough data
ServiceNow Apps
9.3
132
Not enough data
9.3
133
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
551
10.0
5
9.1
542
Not enough data
8.9
492
9.3
5
9.0
518
Not enough data
8.9
502
Not enough data
9.0
509
9.7
5
Maintenance
9.0
505
9.7
5
8.9
472
10.0
5
Communication
9.0
502
Not enough data
8.6
448
Not enough data
8.7
451
Not enough data
8.8
472
Not enough data
Security
9.0
464
Not enough data
9.0
469
Not enough data
Device Support
8.9
498
Not enough data
9.1
505
Not enough data
9.1
505
Not enough data
Performance
9.0
476
Not enough data
Remote Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware Integration
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Not enough data
Security
9.2
21
Not enough data
8.9
19
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.7
29
Not enough data
Operating System
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Not enough data
Management
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Not enough data
Security
8.7
29
Not enough data
8.9
31
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1395
Not enough data
8.7
1306
Not enough data
8.6
1302
Not enough data
8.6
1283
Not enough data
8.7
1320
Not enough data
8.7
1393
Not enough data
8.9
1460
Not enough data
Platform
8.9
1408
Not enough data
8.7
1367
Not enough data
8.7
1332
Not enough data
9.1
1497
Not enough data
Security
8.6
1194
Not enough data
8.8
1340
Not enough data
8.7
1283
Not enough data
Categories
Categories
Shared Categories
TeamViewer and TechSee are categorized as Remote Support
Unique Categories
TechSee is categorized as AR Collaboration Tools, Remote Video Support, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TechSee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Consumer Services
30.0%
Telecommunications
10.0%
Staffing and Recruiting
10.0%
Outsourcing/Offshoring
10.0%
Electrical/Electronic Manufacturing
10.0%
Other
30.0%
Alternatives
Discussions
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
TechSee has no discussions with answers
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