Compare TeamSupport, Zendesk Support, and Help Scout

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
Basic
$8
user/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
Standard
$15
user/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
Ease of Use
Ease of Use
8.7
8.6
9.2
Ease of Setup
Ease of Setup
8.3
8.2
8.8
Ease of Admin
Ease of Admin
8.7
8.3
8.8
Quality of Support
Quality of Support
8.8
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.2
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
9.0
7.6
7.9
Meets Requirements
TeamSupport
8.6
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
TeamSupport
8.7
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
TeamSupport
8.3
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
TeamSupport
8.7
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
TeamSupport
8.8
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
TeamSupport
9.2
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
TeamSupport
9.0
Zendesk Support
7.6
Help Scout
7.9

Features

Ticket and Case Management
Ticket creation user experience
TeamSupport
8.9
Zendesk Support
8.9
Help Scout
9.1
Ticket response user experience
TeamSupport
8.8
Zendesk Support
8.7
Help Scout
9.3
Workflow
TeamSupport
8.4
Zendesk Support
8.5
Help Scout
8.3
Response Automation
TeamSupport
8.5
Zendesk Support
8.4
Help Scout
8.4
SLA Management
TeamSupport
8.4
Zendesk Support
8.2
Help Scout
Not enough data available
Attachments/Screencasts
TeamSupport
8.6
Zendesk Support
8.4
Help Scout
8.5
Ticket Collaboration
TeamSupport
8.8
Zendesk Support
8.6
Help Scout
8.8
Knowledge Share
Knowledge Base
TeamSupport
8.3
Zendesk Support
8.6
Help Scout
8.8
Searchable Articles
TeamSupport
8.3
Zendesk Support
8.6
Help Scout
8.0
Community Forums
TeamSupport
8.0
Zendesk Support
8.2
Help Scout
8.4
Interactive FAQs & Forums
TeamSupport
8.4
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
TeamSupport
8.7
Zendesk Support
8.6
Help Scout
8.9
Forum to Reponse
TeamSupport
8.5
Zendesk Support
8.5
Help Scout
8.3
Tickets and Tagging
TeamSupport
8.8
Zendesk Support
8.9
Help Scout
8.8
Live Chat
TeamSupport
8.4
Zendesk Support
8.6
Help Scout
6.7
Communication Channels
Customer Portal
TeamSupport
8.5
Zendesk Support
8.5
Help Scout
9.0
Email to Case
TeamSupport
8.9
Zendesk Support
8.8
Help Scout
9.2
Chat/Live Support
TeamSupport
8.4
Zendesk Support
8.4
Help Scout
7.0
Social Integration
TeamSupport
8.4
Zendesk Support
8.2
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
TeamSupport
8.3
Zendesk Support
8.1
Help Scout
Not enough data available
Customer and Contacts Database
TeamSupport
8.6
Zendesk Support
8.2
Help Scout
7.7
Products and Version Tracking
TeamSupport
8.6
Zendesk Support
8.2
Help Scout
Not enough data available
Call Scripting
TeamSupport
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Zendesk Support
7.9
Help Scout
Not enough data available
Self Service/Community
Forums
TeamSupport
8.3
Zendesk Support
8.1
Help Scout
Not enough data available
Knowledge Base
TeamSupport
8.4
Zendesk Support
8.4
Help Scout
8.4
Ideas/Feedback
TeamSupport
8.4
Zendesk Support
8.1
Help Scout
9.2
Q&A
TeamSupport
8.4
Zendesk Support
8.3
Help Scout
9.7
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Reporting
TeamSupport
8.3
Zendesk Support
8.0
Help Scout
8.1
Dashboards
TeamSupport
8.6
Zendesk Support
8.2
Help Scout
8.3
Platform
Mobile User Support
TeamSupport
7.4
Zendesk Support
8.1
Help Scout
Not enough data available
ITIL Compliance
TeamSupport
Not enough data available
Zendesk Support
8.2
Help Scout
Not enough data available
Customization
TeamSupport
8.4
Zendesk Support
8.0
Help Scout
7.7
User, Role, and Access Management
TeamSupport
8.7
Zendesk Support
8.3
Help Scout
8.5
Internationalization
TeamSupport
7.9
Zendesk Support
8.2
Help Scout
8.3
Performance & Reliability
TeamSupport
8.7
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
TeamSupport
8.5
Zendesk Support
8.4
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.4%
38.2%
54.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.4%
45.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.2%
16.8%
6.0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%

Reviewers' Industry

 
Computer Software
27.8%
Computer Software
17.2%
Computer Software
20.0%
 
Information Technology and Services
21.0%
Information Technology and Services
14.6%
Internet
16.8%
 
Internet
4.8%
Internet
9.4%
Information Technology and Services
8.4%
 
Financial Services
4.4%
Marketing and Advertising
4.7%
Real Estate
5.8%
 
Hospitality
3.9%
Retail
3.8%
Marketing and Advertising
5.2%
 
Other
38.2%
Other
50.3%
Other
43.9%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.3%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos providedNo videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

Zendesk Support
No downloads provided
Help Scout
No downloads provided
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