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Compare TeamSupport, Zendesk Support, HappyFox, and Help Scout

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
Mighty
$29
per staff / month
Basic
$8
user/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
Enterprise
$69
per staff / month
Standard
$15
user/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
Fantastic
$49
per staff / month
Plus
$27
user/month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.9
8.5
Ease of Use
Ease of Use
8.6
8.6
9.3
9.2
Ease of Setup
Ease of Setup
8.3
8.2
8.9
8.8
Ease of Admin
Ease of Admin
8.7
8.3
9.1
8.8
Quality of Support
Quality of Support
8.8
8.3
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.2
8.4
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
9.0
7.6
9.3
7.8
Meets Requirements
TeamSupport
8.6
Zendesk Support
8.7
HappyFox
8.9
Help Scout
8.5
Ease of Use
TeamSupport
8.6
Zendesk Support
8.6
HappyFox
9.3
Help Scout
9.2
Ease of Setup
TeamSupport
8.3
Zendesk Support
8.2
HappyFox
8.9
Help Scout
8.8
Ease of Admin
TeamSupport
8.7
Zendesk Support
8.3
HappyFox
9.1
Help Scout
8.8
Quality of Support
TeamSupport
8.8
Zendesk Support
8.3
HappyFox
9.2
Help Scout
8.8
Ease of Doing Business With
TeamSupport
9.2
Zendesk Support
8.4
HappyFox
9.3
Help Scout
8.9
Product Direction (% positive)
TeamSupport
9.0
Zendesk Support
7.6
HappyFox
9.3
Help Scout
7.8

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
Zendesk Support
8.5
HappyFox
8.8
Help Scout
8.3
Response Automation
TeamSupport
8.5
Zendesk Support
8.4
HappyFox
8.9
Help Scout
8.4
SLA Management
TeamSupport
8.4
Zendesk Support
8.1
HappyFox
8.6
Help Scout
Not enough data available
Attachments/Screencasts
TeamSupport
8.6
Zendesk Support
8.4
HappyFox
8.4
Help Scout
8.5
Ticket Collaboration
TeamSupport
8.8
Zendesk Support
8.6
HappyFox
8.9
Help Scout
8.8
Ticket creation user experience
TeamSupport
8.9
Zendesk Support
8.9
HappyFox
9.2
Help Scout
9.1
Ticket response user experience
TeamSupport
8.8
Zendesk Support
8.7
HappyFox
9.1
Help Scout
9.3
Knowledge Share
Knowledge Base
TeamSupport
8.3
Zendesk Support
8.6
HappyFox
8.5
Help Scout
8.7
Searchable Articles
TeamSupport
8.3
Zendesk Support
8.6
HappyFox
8.8
Help Scout
7.9
Community Forums
TeamSupport
8.0
Zendesk Support
8.2
HappyFox
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
TeamSupport
8.3
Zendesk Support
8.2
HappyFox
Not enough data available
Help Scout
8.0
Interaction
Web Portals
TeamSupport
8.7
Zendesk Support
8.6
HappyFox
7.2
Help Scout
8.8
Forum to Reponse
TeamSupport
8.4
Zendesk Support
8.5
HappyFox
8.1
Help Scout
8.1
Tickets and Tagging
TeamSupport
8.8
Zendesk Support
8.9
HappyFox
9.3
Help Scout
8.7
Live Chat
TeamSupport
8.4
Zendesk Support
8.6
HappyFox
8.1
Help Scout
6.5
Communication Channels
Customer Portal
TeamSupport
8.4
Zendesk Support
8.5
HappyFox
8.9
Help Scout
9.0
Email to Case
TeamSupport
8.9
Zendesk Support
8.8
HappyFox
9.1
Help Scout
9.2
Chat/Live Support
TeamSupport
8.4
Zendesk Support
8.4
HappyFox
8.8
Help Scout
6.9
Social Integration
TeamSupport
8.4
Zendesk Support
8.1
HappyFox
8.4
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
TeamSupport
8.0
Zendesk Support
8.1
HappyFox
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
TeamSupport
8.6
Zendesk Support
8.2
HappyFox
8.1
Help Scout
7.7
Products and Version Tracking
TeamSupport
8.6
Zendesk Support
8.2
HappyFox
8.3
Help Scout
Not enough data available
Call Scripting
TeamSupport
Not enough data available
Zendesk Support
7.9
HappyFox
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Zendesk Support
7.8
HappyFox
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
TeamSupport
8.2
Zendesk Support
8.0
HappyFox
8.0
Help Scout
Not enough data available
Knowledge Base
TeamSupport
8.4
Zendesk Support
8.4
HappyFox
8.4
Help Scout
8.4
Ideas/Feedback
TeamSupport
8.4
Zendesk Support
8.1
HappyFox
8.5
Help Scout
9.2
Q&A
TeamSupport
8.5
Zendesk Support
8.2
HappyFox
8.6
Help Scout
9.7
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Zendesk Support
8.0
HappyFox
Not enough data available
Help Scout
Not enough data available
Reporting
TeamSupport
8.3
Zendesk Support
8.0
HappyFox
8.3
Help Scout
8.1
Dashboards
TeamSupport
8.6
Zendesk Support
8.1
HappyFox
8.5
Help Scout
8.3
Platform
ITIL Compliance
TeamSupport
Not enough data available
Zendesk Support
8.2
HappyFox
9.1
Help Scout
Not enough data available
Mobile User Support
TeamSupport
7.4
Zendesk Support
8.1
HappyFox
7.3
Help Scout
Not enough data available
Customization
TeamSupport
8.5
Zendesk Support
8.0
HappyFox
8.3
Help Scout
7.6
User, Role, and Access Management
TeamSupport
8.7
Zendesk Support
8.3
HappyFox
8.7
Help Scout
8.5
Internationalization
TeamSupport
7.9
Zendesk Support
8.2
HappyFox
9.1
Help Scout
8.2
Performance & Reliability
TeamSupport
8.7
Zendesk Support
8.5
HappyFox
9.2
Help Scout
9.4
Integration APIs
TeamSupport
8.5
Zendesk Support
8.4
HappyFox
8.9
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.9%
38.5%
46.4%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
44.7%
38.1%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.8%
16.7%
15.5%
4.9%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Computer Software
26.7%
Computer Software
17.8%
Information Technology and Services
14.1%
Computer Software
23.0%
 
Information Technology and Services
21.0%
Information Technology and Services
15.3%
Computer Software
12.2%
Internet
17.5%
 
Internet
5.7%
Internet
10.0%
Higher Education
6.4%
Information Technology and Services
7.7%
 
Financial Services
4.4%
Marketing and Advertising
4.7%
Real Estate
3.8%
Marketing and Advertising
6.0%
 
Hospitality
3.7%
Retail
3.5%
Education Management
3.8%
Hospital & Health Care
4.9%
 
Other
38.5%
Other
48.8%
Other
59.6%
Other
41.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 User

- Hundreds of bugs never get fixed. Bad support

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos providedNo videos providedNo videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
HappyFox
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
Help Scout
No downloads provided
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