Compare TeamSupport and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
$19.00 1 user per month billed annually
TeamSupport
Star Rating
(891)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,825)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a sleek and minimalist user interface, making it visually appealing and easy to navigate. Users appreciate how this design contributes to a more efficient customer support experience, allowing for quicker responses and streamlined ticket management.
- Users say that TeamSupport stands out for its strong ticket management capabilities, ensuring that customer issues are resolved promptly. Reviewers highlight the platform's organization, which keeps all customer conversations and tickets in one place, fostering better collaboration among team members.
- According to verified reviews, Zendesk for Customer Service has a significantly higher overall satisfaction score, reflecting its robust features and user-friendly design. Users specifically mention the effectiveness of its generative AI service, which aids in crafting multi-level responses to customer inquiries.
- Reviewers mention that TeamSupport is particularly responsive and intuitive, making it a favorite among users who value ease of use. This is especially beneficial for teams that require a straightforward tool to manage customer interactions without unnecessary complexity.
- G2 reviewers highlight that while Zendesk for Customer Service has a higher entry-level price, many users feel the investment is justified due to the extensive features and support it offers. In contrast, TeamSupport's pricing is lower, but some users feel it may not provide the same level of comprehensive functionality.
- Users report that both platforms have their strengths in customer support, but Zendesk for Customer Service is often preferred for its advanced features and higher G2 Score, indicating a more favorable overall user experience. However, TeamSupport's focus on collaboration and organization makes it a strong contender for teams prioritizing teamwork and ticket resolution.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
TeamSupport
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
804
8.6
5,193
Ease of Use
8.8
806
8.6
5,301
Ease of Setup
8.6
400
8.0
3,257
Ease of Admin
8.8
390
8.2
3,125
Quality of Support
8.9
728
8.4
4,927
Has the product been a good partner in doing business?
9.2
394
8.4
3,049
Product Direction (% positive)
8.9
801
8.0
4,845
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.8
2583
|
Verified
8.8
467
|
Verified
8.7
2613
|
Verified
8.6
444
|
Verified
8.5
2542
|
Verified
8.5
417
|
Verified
8.4
2372
|
Verified
8.4
327
|
Verified
8.2
1933
|
Verified
8.7
449
|
Verified
8.4
2408
|
Verified
8.8
450
|
Verified
8.6
2410
|
Verified
8.7
352
|
Verified
8.3
1866
|
Verified
Generative AI
7.7
26
7.6
388
7.9
26
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
8.6
358
|
Verified
8.5
2069
|
Verified
8.9
418
|
Verified
8.8
2337
|
Verified
8.4
261
|
Verified
8.4
1749
|
Verified
8.3
203
|
Verified
8.0
1436
|
Verified
8.5
118
|
Verified
8.0
1326
|
Verified
Platform
7.6
154
|
Verified
7.7
1390
|
Verified
8.4
281
|
Verified
8.0
1780
|
Verified
8.7
217
|
Verified
8.3
1956
|
Verified
8.4
158
|
Verified
8.2
1766
|
Verified
8.4
378
|
Verified
7.9
2369
|
Verified
8.6
388
|
Verified
8.0
2419
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
8.4
29
8.1
859
7.8
27
8.3
715
8.5
27
8.2
682
8.8
28
8.2
747
Support Automation
8.6
28
8.1
712
8.7
28
8.3
756
8.6
27
8.4
714
8.9
29
8.1
787
Generative AI
8.4
19
7.8
203
8.5
19
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.5
76
Not enough data
8.1
84
Automation
Not enough data
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
6.7
7
Feature Not Available
6.2
7
7.9
206
5.0
6
Feature Not Available
Communication
8.9
111
8.6
949
|
Verified
8.6
114
8.5
964
|
Verified
8.0
49
8.1
719
8.2
63
8.5
736
|
Verified
Feature Not Available
8.0
520
Internal Use
8.4
281
|
Verified
8.0
1780
|
Verified
8.2
79
8.5
847
|
Verified
Feature Not Available
8.1
649
8.4
77
8.5
897
8.2
54
8.6
826
|
Verified
8.1
61
8.3
847
|
Verified
Generative AI
8.1
20
Feature Not Available
Self-Service Experience
8.5
168
8.5
1510
8.5
159
8.5
1441
7.9
117
8.0
1024
7.9
45
7.7
647
8.9
48
8.0
779
Self-Service Platform
8.8
46
8.2
829
8.8
47
8.2
845
7.7
45
7.7
664
8.3
47
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
8.6
11
7.8
67
8.3
11
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and Zendesk for Customer Service are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
TeamSupport is categorized as Proactive Customer Retention, Digital Customer Onboarding, and Customer Success
Zendesk for Customer Service is categorized as AI Agents For Business Operations, Workforce Management, Chatbots, Complaint Management, Conversational Commerce Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.7%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
44.9%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
Official Response from TeamSupport
The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has...Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
What is TeamSupport used for?
1 Comment
KC
It is a software that allows user to interact in an organization and create tasks and tickets Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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