Compare TeamSupport and osTicket 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
No pricing available
TeamSupport
Star Rating
(891)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansTeamSupport vs osTicket
When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that osTicket meets the needs of their business better than TeamSupport.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over osTicket.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
osTicket
No pricing availableFree Trial
TeamSupport
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.7
804
8.8
41
Ease of Use
8.8
806
8.2
41
Ease of Setup
8.6
400
8.0
29
Ease of Admin
8.8
390
8.3
29
Quality of Support
8.9
728
6.9
27
Has the product been a good partner in doing business?
9.2
394
8.4
24
Product Direction (% positive)
8.9
801
8.8
39
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.6
32
|
Verified
8.8
467
|
Verified
8.7
32
|
Verified
8.6
444
|
Verified
8.0
31
|
Verified
8.5
417
|
Verified
8.4
29
|
Verified
8.4
327
|
Verified
8.0
24
8.7
449
|
Verified
7.7
30
8.8
450
|
Verified
8.3
31
|
Verified
8.7
352
|
Verified
7.3
17
Generative AI
7.7
26
Not enough data
7.9
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
358
|
Verified
8.1
24
|
Verified
8.9
418
|
Verified
9.0
27
8.4
261
|
Verified
5.3
10
|
Verified
8.3
203
|
Verified
5.3
10
8.5
118
|
Verified
4.0
7
Platform
7.6
154
|
Verified
5.4
16
8.4
281
|
Verified
7.1
23
|
Verified
8.7
217
|
Verified
8.8
25
|
Verified
8.4
158
|
Verified
6.8
13
|
Verified
8.4
378
|
Verified
7.2
26
|
Verified
8.6
388
|
Verified
7.8
27
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
Support Automation
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Not enough data
Generative AI
8.4
19
Not enough data
8.5
19
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Not enough data
Communication
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
Internal Use
8.4
281
|
Verified
7.1
23
|
Verified
8.2
79
Not enough data
Feature Not Available
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Not enough data
Generative AI
8.1
20
Not enough data
Self-Service Experience
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Not enough data
Self-Service Platform
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
11
Not enough data
8.3
11
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and osTicket are categorized as Help Desk
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.7%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
44.9%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
Official Response from TeamSupport
The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has...Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
What is TeamSupport used for?
1 Comment
KC
It is a software that allows user to interact in an organization and create tasks and tickets Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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