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Compare TeamSupport and osTicket 
Featured Products
At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
No pricing available
TeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansTeamSupport vs osTicket
When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that osTicket meets the needs of their business better than TeamSupport.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over osTicket.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
osTicket
No pricing availableFree Trial
TeamSupport
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.7
800
8.8
41
Ease of Use
8.8
802
8.2
41
Ease of Setup
8.5
396
8.0
29
Ease of Admin
8.8
389
8.3
29
Quality of Support
8.9
724
6.9
27
Has the product been a good partner in doing business?
9.2
393
8.4
24
Product Direction (% positive)
8.9
797
8.8
39
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.6
32
|
Verified
8.8
465
|
Verified
8.7
32
|
Verified
8.6
444
|
Verified
8.0
31
|
Verified
8.5
417
|
Verified
8.4
29
|
Verified
8.4
327
|
Verified
8.0
24
8.7
449
|
Verified
7.7
30
8.8
445
|
Verified
8.3
31
|
Verified
8.7
351
|
Verified
7.3
17
Generative AI
7.7
26
Not enough data
7.9
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
358
|
Verified
8.1
24
|
Verified
8.9
418
|
Verified
9.0
27
8.4
261
|
Verified
5.3
10
|
Verified
8.3
203
|
Verified
5.3
10
8.5
118
|
Verified
4.0
7
Platform
7.6
154
|
Verified
5.4
16
8.4
281
|
Verified
7.1
23
|
Verified
8.7
217
|
Verified
8.8
25
|
Verified
8.4
157
|
Verified
6.8
13
|
Verified
8.4
378
|
Verified
7.2
26
|
Verified
8.6
388
|
Verified
7.8
27
|
Verified
Conversational Platform
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
Support Automation
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Not enough data
Generative AI
8.4
19
Not enough data
8.5
19
Not enough data
Generative AI
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Not enough data
Communication
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
Internal Use
8.4
281
|
Verified
7.1
23
|
Verified
8.2
79
Not enough data
8.3
70
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Not enough data
Generative AI
8.1
20
Not enough data
Self-Service Experience
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Not enough data
Self-Service Platform
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Insight
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Generative AI
8.6
11
Not enough data
8.3
11
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and osTicket are categorized as Help Desk
Unique Categories
TeamSupport is categorized as Live Chat, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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