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Compare TeamSupport vs HappyFox
See this
comparison of TeamSupport vs. HappyFox
based on data from user reviews. TeamSupport rates 4.3/5 stars with 523 reviews. HappyFox rates 4.6/5 stars with 111 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
8.6
9.3
Ease of Setup
Ease of Setup
8.3
8.9
Ease of Admin
Ease of Admin
8.7
9.1
Quality of Support
Quality of Support
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
9.0
9.2
Meets Requirements
TeamSupport
8.6
HappyFox
8.9
Ease of Use
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
TeamSupport
8.7
HappyFox
9.1
Quality of Support
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
TeamSupport
9.0
HappyFox
9.2

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
HappyFox
8.7
Response Automation
TeamSupport
8.5
HappyFox
8.9
SLA Management
TeamSupport
8.4
HappyFox
8.6
Attachments/Screencasts
TeamSupport
8.6
HappyFox
8.4
Ticket Collaboration
TeamSupport
8.8
HappyFox
8.9
Ticket creation user experience
TeamSupport
8.9
HappyFox
9.2
Ticket response user experience
TeamSupport
8.8
HappyFox
9.0
Knowledge Share
Knowledge Base
TeamSupport
8.3
HappyFox
8.5
Searchable Articles
TeamSupport
8.3
HappyFox
8.8
Community Forums
TeamSupport
8.1
HappyFox
Not enough data available
Interactive FAQs & Forums
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
TeamSupport
8.7
HappyFox
7.4
Forum to Reponse
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
TeamSupport
8.8
HappyFox
9.3
Live Chat
TeamSupport
8.4
HappyFox
8.1
Communication Channels
Customer Portal
TeamSupport
8.4
HappyFox
9.0
Email to Case
TeamSupport
8.9
HappyFox
9.1
Chat/Live Support
TeamSupport
8.4
HappyFox
8.8
Social Integration
TeamSupport
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
TeamSupport
8.0
HappyFox
Not enough data available
Customer and Contacts Database
TeamSupport
8.6
HappyFox
8.3
Products and Version Tracking
TeamSupport
8.6
HappyFox
8.6
Call Scripting
TeamSupport
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
TeamSupport
8.3
HappyFox
8.0
Knowledge Base
TeamSupport
8.4
HappyFox
8.4
Ideas/Feedback
TeamSupport
8.4
HappyFox
8.6
Q&A
TeamSupport
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
HappyFox
Not enough data available
Reporting
TeamSupport
8.3
HappyFox
8.3
Dashboards
TeamSupport
8.6
HappyFox
8.6
Platform
ITIL Compliance
TeamSupport
Not enough data available
HappyFox
9.1
Mobile User Support
TeamSupport
7.4
HappyFox
7.3
Customization
TeamSupport
8.5
HappyFox
8.3
User, Role, and Access Management
TeamSupport
8.7
HappyFox
8.7
Internationalization
TeamSupport
7.9
HappyFox
9.1
Performance & Reliability
TeamSupport
8.7
HappyFox
9.2
Integration APIs
TeamSupport
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.8%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.4%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.8%
15.3%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Computer Software
26.6%
Information Technology and Services
14.0%
 
Information Technology and Services
21.0%
Computer Software
12.1%
 
Internet
5.6%
Higher Education
6.4%
 
Financial Services
4.4%
Real Estate
3.8%
 
Hospitality
3.7%
Education Management
3.8%
 
Other
38.6%
Other
59.9%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
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