Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare TeamSupport, Freshdesk, and HappyFox

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.9
Ease of Use
Ease of Use
8.6
8.8
9.3
Ease of Setup
Ease of Setup
8.4
8.6
8.9
Ease of Admin
Ease of Admin
8.7
8.7
9.1
Quality of Support
Quality of Support
8.8
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.2
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.0
8.6
9.2
Meets Requirements
TeamSupport
8.6
Freshdesk
8.5
HappyFox
8.9
Ease of Use
TeamSupport
8.6
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
TeamSupport
8.4
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
TeamSupport
8.7
Freshdesk
8.7
HappyFox
9.1
Quality of Support
TeamSupport
8.8
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
TeamSupport
9.2
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
TeamSupport
9.0
Freshdesk
8.6
HappyFox
9.2

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
Freshdesk
8.4
HappyFox
8.7
Response Automation
TeamSupport
8.5
Freshdesk
8.5
HappyFox
8.9
SLA Management
TeamSupport
8.4
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
TeamSupport
8.6
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
TeamSupport
8.8
Freshdesk
8.6
HappyFox
8.9
Ticket creation user experience
TeamSupport
8.9
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
TeamSupport
8.8
Freshdesk
8.8
HappyFox
9.0
Knowledge Share
Knowledge Base
TeamSupport
8.3
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
TeamSupport
8.4
Freshdesk
8.6
HappyFox
8.8
Community Forums
TeamSupport
8.0
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
TeamSupport
8.3
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
TeamSupport
8.7
Freshdesk
7.2
HappyFox
7.4
Forum to Reponse
TeamSupport
8.3
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
TeamSupport
8.8
Freshdesk
8.8
HappyFox
9.3
Live Chat
TeamSupport
8.5
Freshdesk
8.8
HappyFox
8.1
Communication Channels
Customer Portal
TeamSupport
8.5
Freshdesk
8.6
HappyFox
9.0
Email to Case
TeamSupport
8.9
Freshdesk
9.0
HappyFox
9.1
Chat/Live Support
TeamSupport
8.4
Freshdesk
8.5
HappyFox
8.8
Social Integration
TeamSupport
8.5
Freshdesk
8.2
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
TeamSupport
8.1
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
TeamSupport
8.6
Freshdesk
8.0
HappyFox
8.3
Products and Version Tracking
TeamSupport
8.6
Freshdesk
8.2
HappyFox
8.6
Call Scripting
TeamSupport
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
TeamSupport
8.2
Freshdesk
8.3
HappyFox
8.0
Knowledge Base
TeamSupport
8.4
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
TeamSupport
8.4
Freshdesk
8.4
HappyFox
8.6
Q&A
TeamSupport
8.5
Freshdesk
8.6
HappyFox
8.7
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Reporting
TeamSupport
8.3
Freshdesk
7.8
HappyFox
8.3
Dashboards
TeamSupport
8.6
Freshdesk
8.2
HappyFox
8.6
Platform
ITIL Compliance
TeamSupport
Not enough data available
Freshdesk
8.3
HappyFox
9.1
Mobile User Support
TeamSupport
7.5
Freshdesk
8.1
HappyFox
7.3
Customization
TeamSupport
8.5
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
TeamSupport
8.7
Freshdesk
8.5
HappyFox
8.7
Internationalization
TeamSupport
7.8
Freshdesk
8.1
HappyFox
9.1
Performance & Reliability
TeamSupport
8.6
Freshdesk
8.8
HappyFox
9.2
Integration APIs
TeamSupport
8.5
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.8%
52.6%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
36.5%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.0%
10.9%
15.3%
TeamSupport
Small-Business
40.8%
Mid-Market
47.2%
Enterprise
12.0%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Computer Software
26.5%
Information Technology and Services
20.4%
Information Technology and Services
14.0%
 
Information Technology and Services
21.1%
Computer Software
13.9%
Computer Software
12.1%
 
Internet
5.6%
Internet
5.9%
Higher Education
6.4%
 
Financial Services
4.4%
Education Management
3.7%
Real Estate
3.8%
 
Hospitality
3.7%
E-Learning
3.4%
Education Management
3.8%
 
Other
38.7%
Other
52.7%
Other
59.9%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.1%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
HappyFox
No videos provided
Ask Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFox
Add Product
TeamSupport
TeamSupport
Freshdesk
Freshdesk
HappyFox
HappyFox
Optimized for quick response