# TeamDynamix IT Service Management vs Track-It! Comparison | | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Star Rating** | 4.5 out of 5 | 3.7 out of 5 | | **Total Reviews** | 101 | 100 | | **Largest Market Segment** | Mid-Market (46.5% of reviews) | Mid-Market (57.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Meets Requirements** | 8.6 (79 reviews) | 7.8 (86 reviews) | | **Ease of Use** | 8.5 (82 reviews) | 7.9 (88 reviews) | | **Ease of Setup** | 7.7 (62 reviews) | 7.6 (51 reviews) | | **Ease of Admin** | 7.9 (33 reviews) | 7.9 (52 reviews) | | **Quality of Support** | 9.2 (78 reviews) | 7.7 (66 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (31 reviews) | 8.1 (50 reviews) | | **Product Direction (% positive)** | 9.7 (75 reviews) | 5.7 (85 reviews) | --- ## Pricing ### TeamDynamix IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Track-It! #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **TeamDynamix IT Service Management** | N/A | N/A | | **Track-It!** | 7.9/10 | 18 | #### Ticket and Case Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.4 (16 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 7.4 (16 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.0 (16 reviews) ✓ Verified | | **Response Automation** | Not enough data | 7.9 (14 reviews) | | **SLA Management** | Not enough data | 8.3 (9 reviews) | | **Attachments/Screencasts** | Not enough data | 7.5 (16 reviews) | | **Ticket Collaboration** | Not enough data | 7.6 (15 reviews) | | **Customer and Contacts Database** | Not enough data | 8.2 (10 reviews) | #### Generative AI | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Customer Portal** | Not enough data | 8.3 (11 reviews) ✓ Verified | | **Email to Case** | Not enough data | 8.2 (14 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 8.3 (9 reviews) | | **Social Integration** | Not enough data | 7.7 (8 reviews) | | **Voice** | Not enough data | 7.9 (8 reviews) | #### Platform | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Mobile User Support** | Not enough data | 7.7 (8 reviews) ✓ Verified | | **Customization ** | Not enough data | 8.5 (10 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.2 (10 reviews) ✓ Verified | | **Integration** | Not enough data | 8.8 (7 reviews) ✓ Verified | | **Reporting** | Not enough data | 7.7 (14 reviews) ✓ Verified | | **Dashboards** | Not enough data | 7.6 (13 reviews) ✓ Verified | ### Project and Portfolio Management | Product | Score | Reviews | |---|---|---| | **TeamDynamix IT Service Management** | 7.6/10 | 29 | | **Track-It!** | N/A | N/A | #### Portfolio Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Portfolio Types** | 7.4 (23 reviews) ✓ Verified | Not enough data | | **Planning** | 7.5 (22 reviews) ✓ Verified | Not enough data | | **Alignment** | 7.2 (19 reviews) ✓ Verified | Not enough data | | **Portfolio Mix** | 7.0 (17 reviews) ✓ Verified | Not enough data | #### Project Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Dependencies** | 7.3 (24 reviews) ✓ Verified | Not enough data | | **Priorities** | 8.0 (26 reviews) ✓ Verified | Not enough data | | **Lean Management** | 7.5 (18 reviews) ✓ Verified | Not enough data | #### Resource Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Definition** | 7.9 (22 reviews) ✓ Verified | Not enough data | | **Allocation** | 8.2 (21 reviews) ✓ Verified | Not enough data | | **Optimization** | 7.8 (20 reviews) ✓ Verified | Not enough data | #### Data & Analytics | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Data Consolidation** | 8.0 (18 reviews) ✓ Verified | Not enough data | | **Visualizations** | 7.1 (20 reviews) ✓ Verified | Not enough data | | **Performance** | 8.3 (21 reviews) ✓ Verified | Not enough data | | **Risk Analysis** | 7.0 (18 reviews) ✓ Verified | Not enough data | #### Strategy - Project and Portfolio Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Simulation** | Not enough data | Not enough data | | **Tracking** | Not enough data | Not enough data | | **Planning** | Not enough data | Not enough data | | **Objectives** | Not enough data | Not enough data | | **Visiblity** | Not enough data | Not enough data | | **Alignment** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Implementation** | Not enough data | Not enough data | | **Optimization** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **TeamDynamix IT Service Management** | 8.0/10 | 68 | | **Track-It!** | 7.7/10 | 11 | #### Administration | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Change Management** | 7.6 (32 reviews) ✓ Verified | 6.9 (8 reviews) ✓ Verified | | **Asset Management** | 7.2 (30 reviews) ✓ Verified | 8.1 (8 reviews) ✓ Verified | | **Reports & Analytics** | 7.7 (48 reviews) ✓ Verified | 7.4 (9 reviews) ✓ Verified | #### Service Desk | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Help Desk** | 9.1 (52 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | | **Incident Reports** | 8.2 (35 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | | **Process Workflow** | 7.8 (47 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | #### Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Reporting** | 7.7 (44 reviews) ✓ Verified | 7.5 (6 reviews) ✓ Verified | | **Administration Console** | 7.8 (30 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | | **Access Management** | 7.5 (27 reviews) ✓ Verified | 6.3 (5 reviews) | | **Asset Management** | 7.5 (25 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | | **Policy Dictation** | 6.5 (17 reviews) ✓ Verified | 8.1 (6 reviews) | #### Functionality | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Ticketing System** | 9.3 (49 reviews) ✓ Verified | 8.9 (6 reviews) ✓ Verified | | **Performance Logging** | 7.9 (20 reviews) ✓ Verified | 6.3 (5 reviews) | | **Alerting** | 7.9 (24 reviews) ✓ Verified | 7.2 (6 reviews) ✓ Verified | | **Automation** | 8.2 (39 reviews) ✓ Verified | 6.4 (6 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 10.0 (7 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **TeamDynamix IT Service Management** | 7.7/10 | 16 | | **Track-It!** | N/A | N/A | #### Asset Inventory | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Hardware Asset Inventory** | 7.9 (14 reviews) | Not enough data | | **Software Asset Inventory** | 7.4 (12 reviews) | Not enough data | | **Cloud Asset Inventory** | 8.2 (10 reviews) | Not enough data | | **Mobile Asset Inventory** | 8.2 (10 reviews) | Not enough data | | **Asset Discovery** | 6.3 (12 reviews) | Not enough data | #### Generative AI | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Central Dashboard** | 7.7 (14 reviews) | Not enough data | | **Asset Policy Management** | 7.6 (11 reviews) | Not enough data | | **Risk Management** | 7.8 (9 reviews) | Not enough data | | **Integrations** | 8.0 (11 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **TeamDynamix IT Service Management** | 8.2/10 | 27 | | **Track-It!** | 7.4/10 | 43 | #### Incident Management | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Automate Ticket Routing** | 8.2 (25 reviews) | 7.4 (36 reviews) | | **Ticket Prioritization** | 8.3 (23 reviews) | 7.5 (38 reviews) | | **Ticket Notifications** | 8.7 (25 reviews) | 8.5 (40 reviews) | | **Knowledge Base** | 8.9 (23 reviews) | 6.5 (32 reviews) | | **Knowledge Base/Ticket Integration** | 8.5 (21 reviews) | 6.8 (33 reviews) | #### Reporting | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Dashboards** | 8.4 (22 reviews) | 7.2 (35 reviews) | | **Time Tracking** | 8.1 (18 reviews) | 7.8 (29 reviews) | | **Surveys** | 8.1 (21 reviews) | 6.7 (24 reviews) | #### Access & Usability | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Mobile** | 6.6 (17 reviews) | 6.7 (20 reviews) | | **Self Service** | 8.3 (21 reviews) | 7.5 (31 reviews) | | **Active Directory** | 7.6 (19 reviews) | 8.3 (32 reviews) | | **Multi-Channel Access** | 8.2 (13 reviews) | Feature Not Available | #### Agentic AI - Service Desk | Feature | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to TeamDynamix IT Service Management (2):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management) **Unique to Track-It! (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | TeamDynamix IT Service Management | Track-It! | |---|---|---| | **Small-Business** | 10.1% | 14.4% | | **Mid-Market** | 46.5% | 57.7% | | **Enterprise** | 43.4% | 27.8% | ### By Industry #### TeamDynamix IT Service Management - **Higher Education:** 60.2% - **Education Management:** 11.8% - **Information Technology and Services:** 5.4% - **Government Administration:** 4.3% - **Health, Wellness and Fitness:** 2.2% - **Computer & Network Security:** 1.1% - **Computer Networking:** 1.1% - **Consumer Goods:** 1.1% - **Consumer Services:** 1.1% - **Financial Services:** 1.1% - **Other:** 10.8% #### Track-It! - **Information Technology and Services:** 13.3% - **Hospital & Health Care:** 6.1% - **Higher Education:** 6.1% - **Utilities:** 4.1% - **Law Practice:** 4.1% - **Retail:** 4.1% - **Government Administration:** 4.1% - **Insurance:** 3.1% - **Machinery:** 3.1% - **Computer Software:** 3.1% - **Other:** 49.0% --- ## Alternatives ### Alternatives to TeamDynamix IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1861 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12523 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22242 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4531 reviews) - [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews) - [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews) ### Alternatives to Track-It! - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) --- ## Top Discussions ### TeamDynamix IT Service Management No discussions available for this product. ### Track-It! No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/teamdynamix-it-service-management-vs-track-it)