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At a Glance
Market Segments
Small-Business (57.8% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
Free
Free Trial
Tango
Star Rating
(374)4.8 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansUserGuiding
Star Rating
(744)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserGuiding excels in its Data Analysis capabilities, scoring 8.5, which allows for deeper insights into user behavior. In contrast, Tango's score of 7.8 indicates it may not provide as robust analytical tools, which some users find limiting for their needs.
- Reviewers mention that UserGuiding's Multi-Language Support is rated at 8.5, making it a better choice for teams operating in diverse linguistic environments. Tango, with a score of 7.1, has been noted by users as lacking in this area, potentially hindering global usability.
- Users on G2 highlight UserGuiding's superior In-app Guidance features, scoring 8.8 compared to Tango's 9.2. However, while Tango is slightly ahead, reviewers say that UserGuiding's interactive walkthroughs are more intuitive and user-friendly, enhancing the onboarding experience.
- Reviewers mention that UserGuiding's Text Bubble Walkthroughs score of 9.1 is particularly effective for guiding users through complex processes, while Tango's score of 9.0 is also strong but lacks some of the customization options that UserGuiding offers.
- G2 users report that UserGuiding's Ease of Setup is rated at 8.9, which is lower than Tango's impressive 9.6. This suggests that Tango may provide a more streamlined onboarding process, which is crucial for small businesses looking to implement software quickly.
- Users say that both products have strong Quality of Support, with UserGuiding at 9.5 and Tango at 9.3. However, reviewers mention that UserGuiding's support team is often praised for their responsiveness and helpfulness, making it a reliable partner for ongoing business needs.
Pricing
Entry-Level Pricing
Tango
Free
Free
Create or join a tango Workspace with up to 10 colleagues, and create up to 15 process guides.
- 15 shared Workflows
- Browser process capture
- Basic exports and sharing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Tango
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
9.3
360
8.9
657
Ease of Use
9.5
368
9.1
676
Ease of Setup
9.6
306
8.9
609
Ease of Admin
9.4
137
9.1
408
Quality of Support
9.3
201
9.5
632
Has the product been a good partner in doing business?
9.6
116
9.4
397
Product Direction (% positive)
9.5
358
9.6
659
Features by Category
User Analysis
Feature Not Available
8.9
391
7.8
131
8.5
399
User Support
7.8
129
8.7
402
7.2
125
8.4
363
7.7
123
8.4
377
Walkthrough Type
8.4
129
8.6
380
9.0
130
9.1
406
Platform Basics - Digital Adoption Platform
8.8
30
8.4
94
8.9
30
8.8
95
Analytics - Digital Adoption Platform
8.8
29
8.1
95
Functions - Digital Adoption Platform
8.9
28
8.5
93
9.3
28
8.6
97
Agentic AI - Digital Adoption Platform
8.0
19
7.3
81
Automation Building
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bot Management & Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligent Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guide Options
8.6
232
Not enough data
8.8
231
Not enough data
8.3
222
Not enough data
8.1
224
Not enough data
8.5
226
Not enough data
Guide Tools
8.4
221
Not enough data
9.0
229
Not enough data
9.0
225
Not enough data
8.3
218
Not enough data
Access Options
7.6
210
Not enough data
7.9
216
Not enough data
8.3
210
Not enough data
Platform Basics
9.5
187
Not enough data
8.7
170
Not enough data
8.9
177
Not enough data
Platform Content
8.7
171
Not enough data
8.6
175
Not enough data
8.7
174
Not enough data
Platform Additional Functionality
8.7
180
Not enough data
8.3
167
Not enough data
Agentic AI - Screen and Video Capture
8.0
47
Not enough data
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
367
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
353
Self-Service Platform
Not enough data
8.8
360
Not enough data
8.4
204
Not enough data
7.1
188
Not enough data
8.3
350
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tango and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Tango is categorized as AI Agent Builders, Work Instructions, Screen and Video Capture, and Robotic Process Automation (RPA)
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Tango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.8%
Marketing and Advertising
8.0%
Primary/Secondary Education
6.2%
Education Management
6.2%
Information Technology and Services
5.6%
Other
62.2%
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Discussions
Tango has no discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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