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At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
Free
Free Trial 50 Seats Per Month
Tango
Star Rating
(376)4.8 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing planslivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that livepro Knowledge Management excels in its "Quality of Support" with a score of 9.8, while Tango, although strong, has a slightly lower score of 9.4. Reviewers mention that livepro's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that livepro's "Knowledge Base" feature scores 9.6, providing a robust self-service experience, whereas Tango's score of 8.5 indicates room for improvement. Users on G2 appreciate livepro's comprehensive articles and easy navigation, which enhances user satisfaction.
- G2 users highlight livepro's "Rich Text Editor" with a score of 9.5, which allows for more flexible content creation compared to Tango's score of 8.6. Users say that this feature enables them to create visually appealing documents that are easy to read and understand.
- Users report that livepro's "User, Role, and Access Management" feature scores an impressive 9.8, indicating strong capabilities in managing user permissions. In contrast, Tango's score of 8.6 suggests that its access management could be more intuitive, as some users find it less straightforward.
- Reviewers mention that livepro's "Analytics" feature, scoring 8.9, provides valuable insights into user engagement, while Tango's lower score of 8.2 indicates that its analytics capabilities may not be as comprehensive. Users on G2 appreciate the detailed reports available in livepro, which help in making informed decisions.
- Users say that livepro's "Single Sign-On (SSO)" feature, with a score of 9.7, enhances security and user convenience, while Tango's score of 8.4 shows it may not offer the same level of integration ease. Reviewers mention that livepro's SSO simplifies the login process, making it a preferred choice for organizations prioritizing security.
Pricing
Entry-Level Pricing
Tango
Free
Free
Create or join a tango Workspace with up to 10 colleagues, and create up to 15 process guides.
- 15 shared Workflows
- Browser process capture
- Basic exports and sharing
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Tango
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.3
362
9.6
62
Ease of Use
9.5
370
9.7
63
Ease of Setup
9.6
308
9.2
50
Ease of Admin
9.4
138
9.1
48
Quality of Support
9.3
201
9.8
60
Has the product been a good partner in doing business?
9.6
117
10.0
46
Product Direction (% positive)
9.5
360
9.8
58
Features by Category
Administration
Not enough data
9.4
18
Not enough data
8.9
16
Not enough data
9.3
16
Knowledge Management
Not enough data
9.7
17
Not enough data
9.7
12
Not enough data
9.2
12
Compliance
Not enough data
9.8
16
Not enough data
9.8
15
Not enough data
9.8
14
Not enough data
9.4
15
Customer Support
Not enough data
9.6
12
Not enough data
8.5
11
Not enough data
9.5
13
Data Security
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
9.8
16
Not enough data
9.4
11
Administration
Not enough data
9.5
10
Not enough data
9.6
13
Not enough data
9.9
14
Generative AI
Not enough data
9.3
5
User Analysis
Feature Not Available
Not enough data
7.8
131
Not enough data
User Support
7.8
129
Not enough data
7.2
125
Not enough data
7.7
123
Not enough data
Walkthrough Type
8.4
129
Not enough data
9.0
130
Not enough data
Platform Basics - Digital Adoption Platform
8.7
31
Not enough data
8.9
30
Not enough data
Analytics - Digital Adoption Platform
8.8
29
Not enough data
Functions - Digital Adoption Platform
8.9
28
Not enough data
9.3
28
Not enough data
Agentic AI - Digital Adoption Platform
8.0
19
Not enough data
Automation Building
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bot Management & Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligent Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guide Options
8.6
232
9.2
17
8.8
231
8.7
14
8.3
222
9.1
18
8.1
224
8.0
15
8.5
226
9.0
14
Guide Tools
8.4
221
9.3
14
9.0
229
9.3
15
9.0
225
9.1
16
8.3
218
8.9
17
Access Options
7.6
210
8.0
10
7.9
216
8.2
12
8.3
210
9.5
18
Platform Basics
9.5
189
Not enough data
8.7
171
Not enough data
8.9
177
Not enough data
Platform Content
8.7
171
Not enough data
8.6
175
Not enough data
8.7
174
Not enough data
Platform Additional Functionality
8.7
181
Not enough data
8.3
167
Not enough data
Agentic AI - Screen and Video Capture
8.0
47
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tango and livepro Knowledge Management are categorized as Work Instructions
Unique Categories
Tango is categorized as AI Agent Builders, Digital Adoption Platform, Screen and Video Capture, and Robotic Process Automation (RPA)
livepro Knowledge Management is categorized as Customer Self-Service, Contact Center Knowledge Base, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Tango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.0%
Marketing and Advertising
8.0%
Education Management
6.4%
Primary/Secondary Education
6.1%
Information Technology and Services
5.6%
Other
61.9%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Discussions
Tango has no discussions with answers
livepro Knowledge Management has no discussions with answers
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