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Compare Talkus, Zoho Desk, and TeamSupport

Pricing

 
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Talkus
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.6
Ease of Use
Ease of Use
9.2
8.5
8.6
Ease of Setup
Ease of Setup
9.5
8.2
8.3
Ease of Admin
Ease of Admin
8.8
8.4
8.7
Quality of Support
Quality of Support
9.3
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.0
Meets Requirements
Talkus
8.9
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Talkus
9.2
Zoho Desk
8.5
TeamSupport
8.6
Ease of Setup
Talkus
9.5
Zoho Desk
8.2
TeamSupport
8.3
Ease of Admin
Talkus
8.8
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
Talkus
9.3
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Talkus
9.8
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Talkus
10.0
Zoho Desk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Talkus
9.7
Zoho Desk
8.2
TeamSupport
8.4
Response Automation
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.5
SLA Management
Talkus
Not enough data available
Zoho Desk
8.3
TeamSupport
8.4
Attachments/Screencasts
Talkus
9.3
Zoho Desk
8.3
TeamSupport
8.6
Ticket Collaboration
Talkus
Not enough data available
Zoho Desk
8.6
TeamSupport
8.8
Ticket creation user experience
Talkus
9.3
Zoho Desk
8.7
TeamSupport
8.9
Ticket response user experience
Talkus
Not enough data available
Zoho Desk
8.5
TeamSupport
8.8
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.7
TeamSupport
8.4
Searchable Articles
Talkus
Not enough data available
Zoho Desk
8.6
TeamSupport
8.3
Community Forums
Talkus
Not enough data available
Zoho Desk
8.3
TeamSupport
8.1
Interactive FAQs & Forums
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.3
Interaction
Web Portals
Talkus
Not enough data available
Zoho Desk
8.5
TeamSupport
8.7
Forum to Reponse
Talkus
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4
Tickets and Tagging
Talkus
Not enough data available
Zoho Desk
8.8
TeamSupport
8.9
Live Chat
Talkus
Not enough data available
Zoho Desk
8.6
TeamSupport
8.4
Communication Channels
Customer Portal
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.4
Email to Case
Talkus
Not enough data available
Zoho Desk
8.7
TeamSupport
8.9
Chat/Live Support
Talkus
10.0
Zoho Desk
8.5
TeamSupport
8.4
Social Integration
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.0
Customer and Contacts Database
Talkus
Not enough data available
Zoho Desk
8.3
TeamSupport
8.6
Products and Version Tracking
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.6
Call Scripting
Talkus
Not enough data available
Zoho Desk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zoho Desk
8.3
TeamSupport
Not enough data available
Self Service/Community
Forums
Talkus
Not enough data available
Zoho Desk
8.3
TeamSupport
8.3
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.4
Ideas/Feedback
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.4
Q&A
Talkus
Not enough data available
Zoho Desk
8.5
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
Not enough data available
Reporting
Talkus
Not enough data available
Zoho Desk
8.2
TeamSupport
8.3
Dashboards
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.6
Platform
ITIL Compliance
Talkus
Not enough data available
Zoho Desk
8.5
TeamSupport
Not enough data available
Mobile User Support
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
7.4
Customization
Talkus
9.3
Zoho Desk
8.3
TeamSupport
8.5
User, Role, and Access Management
Talkus
Not enough data available
Zoho Desk
8.4
TeamSupport
8.7
Internationalization
Talkus
Not enough data available
Zoho Desk
8.2
TeamSupport
7.9
Performance & Reliability
Talkus
9.7
Zoho Desk
8.7
TeamSupport
8.7
Integration APIs
Talkus
8.7
Zoho Desk
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
71.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
22.9%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.6%
12.0%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
23.9%
Computer Software
26.6%
 
Logistics and Supply Chain
16.7%
Computer Software
10.4%
Information Technology and Services
21.0%
 
Marketing and Advertising
8.3%
Telecommunications
4.0%
Internet
5.6%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
4.0%
Financial Services
4.4%
 
Information Technology and Services
8.3%
Internet
3.9%
Hospitality
3.7%
 
Other
33.3%
Other
53.8%
Other
38.7%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Talkus
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Talkus
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Talkus
No downloads provided
Zoho Desk
No downloads provided
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TeamSupport
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