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Compare Talkus, Zoho Desk, and HappyFox

Pricing

 
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
PROFESSIONAL
$12
/agent/month
Enterprise
$69
per staff / month
 
ENTERPRISE
$25
/agent/month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Talkus
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.9
Ease of Use
Ease of Use
9.2
8.5
9.3
Ease of Setup
Ease of Setup
9.5
8.2
8.9
Ease of Admin
Ease of Admin
8.8
8.4
9.1
Quality of Support
Quality of Support
9.3
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.3
Meets Requirements
Talkus
8.9
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Talkus
9.2
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Talkus
9.5
Zoho Desk
8.2
HappyFox
8.9
Ease of Admin
Talkus
8.8
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Talkus
9.3
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Talkus
9.8
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Talkus
10.0
Zoho Desk
8.7
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Talkus
9.7
Zoho Desk
8.2
HappyFox
8.8
Response Automation
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
8.9
SLA Management
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
8.6
Attachments/Screencasts
Talkus
9.3
Zoho Desk
8.3
HappyFox
8.4
Ticket Collaboration
Talkus
Not enough data available
Zoho Desk
8.6
HappyFox
8.9
Ticket creation user experience
Talkus
9.3
Zoho Desk
8.7
HappyFox
9.2
Ticket response user experience
Talkus
Not enough data available
Zoho Desk
8.5
HappyFox
9.1
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.7
HappyFox
8.5
Searchable Articles
Talkus
Not enough data available
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Communication
Pop-up Chat
Talkus
Not enough data available
Zoho Desk
9.0
HappyFox
8.7
Notifications
Talkus
Not enough data available
Zoho Desk
9.0
HappyFox
9.0
Targeted Emails
Talkus
Not enough data available
Zoho Desk
8.9
HappyFox
7.3
In-App Messaging
Talkus
Not enough data available
Zoho Desk
8.9
HappyFox
9.2
Interaction
Web Portals
Talkus
Not enough data available
Zoho Desk
8.5
HappyFox
7.2
Forum to Reponse
Talkus
Not enough data available
Zoho Desk
8.5
HappyFox
8.1
Tickets and Tagging
Talkus
Not enough data available
Zoho Desk
8.8
HappyFox
9.3
Live Chat
Talkus
Not enough data available
Zoho Desk
8.5
HappyFox
8.1
Internal Use
Customization
Talkus
9.3
Zoho Desk
8.3
HappyFox
8.3
Conversation Archiving
Talkus
Not enough data available
Zoho Desk
9.0
HappyFox
7.6
Lead Development
Talkus
Not enough data available
Zoho Desk
9.0
HappyFox
8.3
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.8
HappyFox
8.0
Team Inbox
Talkus
Not enough data available
Zoho Desk
8.9
HappyFox
8.3
Customer Profiles
Talkus
Not enough data available
Zoho Desk
8.8
HappyFox
8.3
Communication Channels
Customer Portal
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
8.9
Email to Case
Talkus
Not enough data available
Zoho Desk
8.7
HappyFox
9.1
Chat/Live Support
Talkus
10.0
Zoho Desk
8.5
HappyFox
8.8
Social Integration
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
8.1
Products and Version Tracking
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
8.3
Call Scripting
Talkus
Not enough data available
Zoho Desk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Self Service/Community
Forums
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
8.0
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
8.4
Ideas/Feedback
Talkus
Not enough data available
Zoho Desk
8.3
HappyFox
8.5
Q&A
Talkus
Not enough data available
Zoho Desk
8.5
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Reporting
Talkus
Not enough data available
Zoho Desk
8.2
HappyFox
8.3
Dashboards
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
8.5
Platform
ITIL Compliance
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
9.1
Mobile User Support
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
7.3
Customization
Talkus
9.3
Zoho Desk
8.3
HappyFox
8.3
User, Role, and Access Management
Talkus
Not enough data available
Zoho Desk
8.4
HappyFox
8.7
Internationalization
Talkus
Not enough data available
Zoho Desk
8.2
HappyFox
9.1
Performance & Reliability
Talkus
9.7
Zoho Desk
8.7
HappyFox
9.2
Integration APIs
Talkus
8.7
Zoho Desk
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
71.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
23.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.6%
15.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
24.1%
Information Technology and Services
14.1%
 
Logistics and Supply Chain
16.7%
Computer Software
10.5%
Computer Software
12.2%
 
Marketing and Advertising
8.3%
Telecommunications
4.0%
Higher Education
6.4%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
3.9%
Real Estate
3.8%
 
Information Technology and Services
8.3%
Internet
3.8%
Education Management
3.8%
 
Other
33.3%
Other
53.8%
Other
59.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zoho Desk
Information Technology and Services
24.1%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
G2 User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided
No videos provided
Talkus
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Talkus
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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