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Compare Talkus, Zoho Desk, and Freshdesk

Pricing

 
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Talkus
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.5
Ease of Use
Ease of Use
9.2
8.5
8.8
Ease of Setup
Ease of Setup
9.5
8.2
8.6
Ease of Admin
Ease of Admin
8.8
8.4
8.7
Quality of Support
Quality of Support
9.3
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
8.6
Meets Requirements
Talkus
8.9
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Talkus
9.2
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Talkus
9.5
Zoho Desk
8.2
Freshdesk
8.6
Ease of Admin
Talkus
8.8
Zoho Desk
8.4
Freshdesk
8.7
Quality of Support
Talkus
9.3
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Talkus
9.8
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Talkus
10.0
Zoho Desk
8.7
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Talkus
9.7
Zoho Desk
8.2
Freshdesk
8.4
Response Automation
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.5
SLA Management
Talkus
Not enough data available
Zoho Desk
8.3
Freshdesk
8.2
Attachments/Screencasts
Talkus
9.3
Zoho Desk
8.3
Freshdesk
8.4
Ticket Collaboration
Talkus
Not enough data available
Zoho Desk
8.6
Freshdesk
8.6
Ticket creation user experience
Talkus
9.3
Zoho Desk
8.7
Freshdesk
8.9
Ticket response user experience
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.8
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.7
Freshdesk
8.8
Searchable Articles
Talkus
Not enough data available
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.4
Interactive FAQs & Forums
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.5
Communication
Pop-up Chat
Talkus
Not enough data available
Zoho Desk
9.0
Freshdesk
9.0
Notifications
Talkus
Not enough data available
Zoho Desk
9.0
Freshdesk
8.8
Targeted Emails
Talkus
Not enough data available
Zoho Desk
8.9
Freshdesk
9.0
In-App Messaging
Talkus
Not enough data available
Zoho Desk
8.9
Freshdesk
Not enough data available
Interaction
Web Portals
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
7.2
Forum to Reponse
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.5
Tickets and Tagging
Talkus
Not enough data available
Zoho Desk
8.8
Freshdesk
8.8
Live Chat
Talkus
Not enough data available
Zoho Desk
8.6
Freshdesk
8.8
Internal Use
Customization
Talkus
9.3
Zoho Desk
8.3
Freshdesk
8.0
Conversation Archiving
Talkus
Not enough data available
Zoho Desk
9.0
Freshdesk
Not enough data available
Lead Development
Talkus
Not enough data available
Zoho Desk
9.0
Freshdesk
Not enough data available
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.8
Freshdesk
8.9
Team Inbox
Talkus
Not enough data available
Zoho Desk
8.9
Freshdesk
8.9
Customer Profiles
Talkus
Not enough data available
Zoho Desk
8.8
Freshdesk
8.6
Communication Channels
Customer Portal
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.6
Email to Case
Talkus
Not enough data available
Zoho Desk
8.8
Freshdesk
9.0
Chat/Live Support
Talkus
10.0
Zoho Desk
8.5
Freshdesk
8.5
Social Integration
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.3
Customer and Contacts Database
Talkus
Not enough data available
Zoho Desk
8.3
Freshdesk
8.0
Products and Version Tracking
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Call Scripting
Talkus
Not enough data available
Zoho Desk
8.2
Freshdesk
8.2
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zoho Desk
8.3
Freshdesk
8.4
Self Service/Community
Forums
Talkus
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.5
Ideas/Feedback
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.4
Q&A
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.2
Reporting
Talkus
Not enough data available
Zoho Desk
8.3
Freshdesk
7.8
Dashboards
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Platform
ITIL Compliance
Talkus
Not enough data available
Zoho Desk
8.5
Freshdesk
8.3
Mobile User Support
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.1
Customization
Talkus
9.3
Zoho Desk
8.3
Freshdesk
8.0
User, Role, and Access Management
Talkus
Not enough data available
Zoho Desk
8.4
Freshdesk
8.5
Internationalization
Talkus
Not enough data available
Zoho Desk
8.2
Freshdesk
8.1
Performance & Reliability
Talkus
9.7
Zoho Desk
8.7
Freshdesk
8.8
Integration APIs
Talkus
8.7
Zoho Desk
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
71.3%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
23.2%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.6%
10.9%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.2%
Enterprise
5.6%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
24.0%
Information Technology and Services
20.4%
 
Logistics and Supply Chain
16.7%
Computer Software
10.4%
Computer Software
13.9%
 
Marketing and Advertising
8.3%
Telecommunications
4.0%
Internet
5.9%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
3.9%
Education Management
3.7%
 
Information Technology and Services
8.3%
Internet
3.9%
E-Learning
3.4%
 
Other
33.3%
Other
53.8%
Other
52.7%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Talkus
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Talkus
No videos provided
Zoho Desk
Freshdesk

Downloads

Talkus
No downloads provided
Zoho Desk
No downloads provided
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Freshdesk
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