Compare Talkus, Zendesk Support, and Zoho Desk

Pricing

 
Essential
$5
/month
FREE
$0
/agent/month
 
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Talkus
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.7
Ease of Use
Ease of Use
9.2
8.6
8.5
Ease of Setup
Ease of Setup
9.5
8.2
8.1
Ease of Admin
Ease of Admin
8.8
8.3
8.4
Quality of Support
Quality of Support
9.3
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
8.7
Meets Requirements
Talkus
8.9
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Talkus
9.2
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Talkus
9.5
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
Talkus
8.8
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Talkus
9.3
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Talkus
9.8
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Talkus
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Talkus
9.3
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
Talkus
Not enough data available
Zendesk Support
8.7
Zoho Desk
8.5
Workflow
Talkus
9.7
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
Talkus
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
Talkus
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
Talkus
9.3
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
Talkus
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Talkus
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
Talkus
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Talkus
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
Talkus
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
Talkus
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Talkus
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Talkus
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Communication Channels
Customer Portal
Talkus
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
Talkus
Not enough data available
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
Talkus
10.0
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Customer and Contacts Database
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Call Scripting
Talkus
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zendesk Support
7.9
Zoho Desk
8.3
Self Service/Community
Forums
Talkus
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.3
Knowledge Base
Talkus
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
Talkus
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Q&A
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.5
Reporting
Talkus
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Dashboards
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Platform
Mobile User Support
Talkus
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
ITIL Compliance
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.5
Customization
Talkus
9.3
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
Talkus
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.5
Internationalization
Talkus
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
Talkus
9.7
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
Talkus
8.7
Zendesk Support
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
38.1%
70.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
45.1%
24.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
16.7%
5.6%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
Zoho Desk
Small-Business
70.4%
Mid-Market
24.0%
Enterprise
5.6%

Reviewers' Industry

 
Internet
25.0%
Computer Software
17.5%
Information Technology and Services
23.5%
 
Logistics and Supply Chain
16.7%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Marketing and Advertising
8.3%
Internet
9.9%
Telecommunications
3.9%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
4.7%
Internet
3.9%
 
Information Technology and Services
8.3%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
33.3%
Other
49.2%
Other
54.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Talkus
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Talkus
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Talkus
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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