Compare Talkus vs Zendesk Support
See this
comparison of Talkus vs. Zendesk Support
based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. Zendesk Support rates 4.2/5 stars with 1,576 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Talkus
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
9.5
8.2
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
9.3
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
Meets Requirements
Talkus
8.9
Zendesk Support
8.7
Ease of Use
Talkus
9.2
Zendesk Support
8.6
Ease of Setup
Talkus
9.5
Zendesk Support
8.2
Ease of Admin
Talkus
8.8
Zendesk Support
8.3
Quality of Support
Talkus
9.3
Zendesk Support
8.3
Ease of Doing Business With
Talkus
9.8
Zendesk Support
8.4
Product Direction (% positive)
Talkus
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Talkus
9.3
Zendesk Support
8.9
Ticket response user experience
Talkus
Not enough data available
Zendesk Support
8.7
Workflow
Talkus
9.7
Zendesk Support
8.5
Response Automation
Talkus
Not enough data available
Zendesk Support
8.4
SLA Management
Talkus
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Talkus
9.3
Zendesk Support
8.4
Ticket Collaboration
Talkus
Not enough data available
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zendesk Support
8.6
Searchable Articles
Talkus
Not enough data available
Zendesk Support
8.6
Community Forums
Talkus
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Talkus
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Talkus
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Talkus
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Talkus
Not enough data available
Zendesk Support
8.9
Live Chat
Talkus
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Talkus
Not enough data available
Zendesk Support
8.5
Email to Case
Talkus
Not enough data available
Zendesk Support
8.8
Chat/Live Support
Talkus
10.0
Zendesk Support
8.4
Social Integration
Talkus
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Talkus
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
Talkus
Not enough data available
Zendesk Support
8.2
Call Scripting
Talkus
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
Talkus
Not enough data available
Zendesk Support
8.1
Knowledge Base
Talkus
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
Talkus
Not enough data available
Zendesk Support
8.1
Q&A
Talkus
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zendesk Support
8.0
Reporting
Talkus
Not enough data available
Zendesk Support
8.0
Dashboards
Talkus
Not enough data available
Zendesk Support
8.2
Platform
Mobile User Support
Talkus
Not enough data available
Zendesk Support
8.1
ITIL Compliance
Talkus
Not enough data available
Zendesk Support
8.2
Customization
Talkus
9.3
Zendesk Support
8.0
User, Role, and Access Management
Talkus
Not enough data available
Zendesk Support
8.3
Internationalization
Talkus
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Talkus
9.7
Zendesk Support
8.5
Integration APIs
Talkus
8.7
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
16.8%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Internet
25.0%
Computer Software
17.5%
 
Logistics and Supply Chain
16.7%
Information Technology and Services
15.2%
 
Marketing and Advertising
8.3%
Internet
9.9%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
4.7%
 
Information Technology and Services
8.3%
Retail
3.5%
 
Other
33.3%
Other
49.2%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Talkus
Most Helpful Favorable Review
Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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