Compare Talkus vs UseResponse

See this
comparison of Talkus vs. UseResponse
based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. UseResponse rates 4.8/5 stars with 17 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Talkus
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
9.1
Ease of Use
Ease of Use
9.2
9.2
Ease of Setup
Ease of Setup
9.5
9.3
Ease of Admin
Ease of Admin
8.8
9.3
Quality of Support
Quality of Support
9.3
9.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.9
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
Meets Requirements
Talkus
8.9
UseResponse
9.1
Ease of Use
Talkus
9.2
UseResponse
9.2
Ease of Setup
Talkus
9.5
UseResponse
9.3
Ease of Admin
Talkus
8.8
UseResponse
9.3
Quality of Support
Talkus
9.3
UseResponse
9.8
Ease of Doing Business With
Talkus
9.8
UseResponse
9.9
Product Direction (% positive)
Talkus
10.0
UseResponse
10.0

Features

Ticket and Case Management
Ticket creation user experience
Talkus
9.3
UseResponse
9.4
Ticket response user experience
Talkus
Not enough data available
UseResponse
9.3
Workflow
Talkus
9.7
UseResponse
9.3
Response Automation
Talkus
Not enough data available
UseResponse
9.6
SLA Management
Talkus
Not enough data available
UseResponse
Not enough data available
Attachments/Screencasts
Talkus
9.3
UseResponse
9.5
Ticket Collaboration
Talkus
Not enough data available
UseResponse
9.4
Knowledge Share
Knowledge Base
Talkus
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Talkus
Not enough data available
UseResponse
9.3
Community Forums
Talkus
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Talkus
Not enough data available
UseResponse
Not enough data available
Communication
Pop-up Chat
Talkus
Not enough data available
UseResponse
Not enough data available
Notifications
Talkus
Not enough data available
UseResponse
Not enough data available
Targeted Emails
Talkus
Not enough data available
UseResponse
Not enough data available
In-App Messaging
Talkus
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Talkus
Not enough data available
UseResponse
9.0
Forum to Reponse
Talkus
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Talkus
Not enough data available
UseResponse
9.0
Live Chat
Talkus
Not enough data available
UseResponse
Not enough data available
Internal Use
Customization
Talkus
9.3
UseResponse
9.2
Conversation Archiving
Talkus
Not enough data available
UseResponse
Not enough data available
Lead Development
Talkus
Not enough data available
UseResponse
Not enough data available
Knowledge Base
Talkus
Not enough data available
UseResponse
Not enough data available
Team Inbox
Talkus
Not enough data available
UseResponse
Not enough data available
Customer Profiles
Talkus
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
Talkus
Not enough data available
UseResponse
9.7
Email to Case
Talkus
Not enough data available
UseResponse
9.3
Chat/Live Support
Talkus
10.0
UseResponse
9.3
Social Integration
Talkus
Not enough data available
UseResponse
8.3
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
UseResponse
Not enough data available
Customer and Contacts Database
Talkus
Not enough data available
UseResponse
8.9
Products and Version Tracking
Talkus
Not enough data available
UseResponse
Not enough data available
Call Scripting
Talkus
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
Talkus
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
Talkus
Not enough data available
UseResponse
8.5
Knowledge Base
Talkus
Not enough data available
UseResponse
9.2
Ideas/Feedback
Talkus
Not enough data available
UseResponse
8.8
Q&A
Talkus
Not enough data available
UseResponse
9.5
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
UseResponse
Not enough data available
Reporting
Talkus
Not enough data available
UseResponse
8.3
Dashboards
Talkus
Not enough data available
UseResponse
8.3
Platform
Mobile User Support
Talkus
Not enough data available
UseResponse
9.4
ITIL Compliance
Talkus
Not enough data available
UseResponse
8.3
Customization
Talkus
9.3
UseResponse
9.2
User, Role, and Access Management
Talkus
Not enough data available
UseResponse
9.3
Internationalization
Talkus
Not enough data available
UseResponse
9.8
Performance & Reliability
Talkus
9.7
UseResponse
8.7
Integration APIs
Talkus
8.7
UseResponse
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
47.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
11.8%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
UseResponse
Small-Business
41.2%
Mid-Market
47.1%
Enterprise
11.8%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
23.5%
 
Logistics and Supply Chain
16.7%
Financial Services
11.8%
 
Marketing and Advertising
8.3%
Computer Software
11.8%
 
Leisure, Travel & Tourism
8.3%
Shipbuilding
5.9%
 
Information Technology and Services
8.3%
Semiconductors
5.9%
 
Other
33.3%
Other
41.2%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
UseResponse
Information Technology and Services
23.5%
Financial Services
11.8%
Computer Software
11.8%
Shipbuilding
5.9%
Semiconductors
5.9%
Other
41.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ori P.
Administrator in Internet

Easily integrates with our Slack workflow Integrates with our website like a charm Simple JS API Great support features (screenshots, integration with user data, degrade to email on timeout)

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

 
Talkus
Most Helpful Favorable Review
Ori P.
Administrator in Internet

Easily integrates with our Slack workflow Integrates with our website like a charm Simple JS API Great support features (screenshots, integration with user data, degrade to email on timeout)

Most Helpful Critical Review
Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

UseResponse
Most Helpful Favorable Review
Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Screenshots

 
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