Compare Talkus, Track-It!, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Talkus
Free Trial
Track-It!
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
7.8
8.6
Ease of Use
Ease of Use
8.9
7.8
8.7
Ease of Setup
Ease of Setup
9.0
7.3
8.4
Ease of Admin
Ease of Admin
8.5
7.8
8.8
Quality of Support
Quality of Support
8.9
7.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
9.0
Meets Requirements
Talkus
8.7
Track-It!
7.8
TeamSupport
8.6
Ease of Use
Talkus
8.9
Track-It!
7.8
TeamSupport
8.7
Ease of Setup
Talkus
9.0
Track-It!
7.3
TeamSupport
8.4
Ease of Admin
Talkus
8.5
Track-It!
7.8
TeamSupport
8.8
Quality of Support
Talkus
8.9
Track-It!
7.6
TeamSupport
8.9
Ease of Doing Business With
Talkus
9.6
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Talkus
10.0
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Talkus
Not enough data available
Track-It!
7.0
TeamSupport
8.2
Searchable Articles
Talkus
Not enough data available
Track-It!
6.7
TeamSupport
8.3
Community Forums
Talkus
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Talkus
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Talkus
Not enough data available
Track-It!
7.5
TeamSupport
8.7
Forum to Reponse
Talkus
Not enough data available
Track-It!
6.9
TeamSupport
8.5
Tickets and Tagging
Talkus
Not enough data available
Track-It!
8.6
TeamSupport
8.9
Live Chat
Talkus
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
71.4%
11.7%
40.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
7.1%
57.1%
47.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
21.4%
31.2%
12.4%
Talkus
Small-Business
71.4%
Mid-Market
7.1%
Enterprise
21.4%
Track-It!
Small-Business
11.7%
Mid-Market
57.1%
Enterprise
31.2%
TeamSupport
Small-Business
40.5%
Mid-Market
47.1%
Enterprise
12.4%

Reviewers' Industry

 
Internet
21.4%
Information Technology and Services
14.1%
Computer Software
27.4%
 
Logistics and Supply Chain
14.3%
Hospital & Health Care
7.7%
Information Technology and Services
21.3%
 
Retail
7.1%
Higher Education
7.7%
Internet
4.7%
 
Marketing and Advertising
7.1%
Utilities
5.1%
Financial Services
4.3%
 
Leisure, Travel & Tourism
7.1%
Law Practice
5.1%
Hospitality
3.8%
 
Other
42.9%
Other
60.3%
Other
38.4%
Talkus
Internet
21.4%
Logistics and Supply Chain
14.3%
Retail
7.1%
Marketing and Advertising
7.1%
Leisure, Travel & Tourism
7.1%
Other
42.9%
Track-It!
Information Technology and Services
14.1%
Hospital & Health Care
7.7%
Higher Education
7.7%
Utilities
5.1%
Law Practice
5.1%
Other
60.3%
TeamSupport
Computer Software
27.4%
Information Technology and Services
21.3%
Internet
4.7%
Financial Services
4.3%
Hospitality
3.8%
Other
38.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo M.
G2 User

Simple and easy to install help platform, I get all the necessary tools to support my clients through live chat, phone, text messages, emails and social networks, all this with Talkus, a good solution. The answers are quick.

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

Administrator in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
Talkus
Most Helpful Favorable Review
Leonardo M.
G2 User

Simple and easy to install help platform, I get all the necessary tools to support my clients through live chat, phone, text messages, emails and social networks, all this with Talkus, a good solution. The answers are quick.

Most Helpful Critical Review
Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Administrator in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Talkus
No videos provided
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Talkus
No downloads provided
Track-It!
No downloads provided
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