Compare Talkus vs Teamwork Desk

See this
comparison of Talkus vs. Teamwork Desk
based on data from user reviews. Talkus rates 4.5/5 stars with 14 reviews. Teamwork Desk rates 4.3/5 stars with 38 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Talkus
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
Ease of Use
Ease of Use
8.9
8.6
Ease of Setup
Ease of Setup
9.0
8.7
Ease of Admin
Ease of Admin
8.5
8.8
Quality of Support
Quality of Support
8.9
8.7
Ease of Doing Business With
Ease of Doing Business With
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
Talkus
8.7
Teamwork Desk
8.8
Ease of Use
Talkus
8.9
Teamwork Desk
8.6
Ease of Setup
Talkus
9.0
Teamwork Desk
8.7
Ease of Admin
Talkus
8.5
Teamwork Desk
8.8
Quality of Support
Talkus
8.9
Teamwork Desk
8.7
Ease of Doing Business With
Talkus
9.6
Teamwork Desk
8.8
Product Direction (% positive)
Talkus
10.0
Teamwork Desk
9.0

Features

Ticket and Case Management
Ticket creation user experience
Talkus
9.3
Teamwork Desk
8.7
Ticket response user experience
Talkus
Not enough data available
Teamwork Desk
8.8
Workflow
Talkus
9.7
Teamwork Desk
8.8
Response Automation
Talkus
Not enough data available
Teamwork Desk
8.9
SLA Management
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Attachments/Screencasts
Talkus
9.3
Teamwork Desk
8.8
Ticket Collaboration
Talkus
Not enough data available
Teamwork Desk
8.7
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Teamwork Desk
8.9
Searchable Articles
Talkus
Not enough data available
Teamwork Desk
8.7
Community Forums
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
Talkus
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
Talkus
Not enough data available
Teamwork Desk
8.9
Live Chat
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Talkus
Not enough data available
Teamwork Desk
8.3
Email to Case
Talkus
Not enough data available
Teamwork Desk
9.2
Chat/Live Support
Talkus
10.0
Teamwork Desk
6.3
Social Integration
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Teamwork Desk
7.6
Customer and Contacts Database
Talkus
Not enough data available
Teamwork Desk
8.7
Products and Version Tracking
Talkus
Not enough data available
Teamwork Desk
8.3
Call Scripting
Talkus
Not enough data available
Teamwork Desk
8.1
Interactive Voice Response (IVR)
Talkus
Not enough data available
Teamwork Desk
7.7
Self Service/Community
Forums
Talkus
Not enough data available
Teamwork Desk
8.1
Knowledge Base
Talkus
Not enough data available
Teamwork Desk
8.1
Ideas/Feedback
Talkus
Not enough data available
Teamwork Desk
8.3
Q&A
Talkus
Not enough data available
Teamwork Desk
8.5
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Talkus
Not enough data available
Teamwork Desk
7.6
Dashboards
Talkus
Not enough data available
Teamwork Desk
8.4
Platform
Mobile User Support
Talkus
Not enough data available
Teamwork Desk
8.5
ITIL Compliance
Talkus
Not enough data available
Teamwork Desk
Not enough data available
Customization
Talkus
9.3
Teamwork Desk
7.4
User, Role, and Access Management
Talkus
Not enough data available
Teamwork Desk
8.8
Internationalization
Talkus
Not enough data available
Teamwork Desk
9.0
Performance & Reliability
Talkus
9.7
Teamwork Desk
9.1
Integration APIs
Talkus
8.7
Teamwork Desk
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
71.4%
78.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
7.1%
15.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
21.4%
5.3%
Talkus
Small-Business
71.4%
Mid-Market
7.1%
Enterprise
21.4%
Teamwork Desk
Small-Business
78.9%
Mid-Market
15.8%
Enterprise
5.3%

Reviewers' Industry

 
Internet
21.4%
Marketing and Advertising
23.7%
 
Logistics and Supply Chain
14.3%
Information Technology and Services
18.4%
 
Retail
7.1%
Internet
10.5%
 
Marketing and Advertising
7.1%
Logistics and Supply Chain
7.9%
 
Leisure, Travel & Tourism
7.1%
Computer Software
7.9%
 
Other
42.9%
Other
31.6%
Talkus
Internet
21.4%
Logistics and Supply Chain
14.3%
Retail
7.1%
Marketing and Advertising
7.1%
Leisure, Travel & Tourism
7.1%
Other
42.9%
Teamwork Desk
Marketing and Advertising
23.7%
Information Technology and Services
18.4%
Internet
10.5%
Logistics and Supply Chain
7.9%
Computer Software
7.9%
Other
31.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicolas S.
Administrator in Internet

Integrations with Twilio & discussion management

User in Biotechnology

I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up.

Most Helpful Critical Review
Most Helpful Critical Review
Carl N.
Administrator

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

 
Talkus
Most Helpful Favorable Review
Nicolas S.
Administrator in Internet

Integrations with Twilio & discussion management

Most Helpful Critical Review
Carl N.
Administrator

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

Teamwork Desk
Most Helpful Favorable Review
User in Biotechnology

I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up.

Most Helpful Critical Review
User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

Screenshots

 
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