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Compare Talkus vs Intercom
See this
comparison of Talkus vs. Intercom
based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. Intercom rates 4.3/5 stars with 721 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
9.2
8.7
Ease of Setup
Ease of Setup
9.5
8.3
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
9.3
8.5
Ease of Doing Business With
Ease of Doing Business With
9.8
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
Meets Requirements
Talkus
8.9
Intercom
8.6
Ease of Use
Talkus
9.2
Intercom
8.7
Ease of Setup
Talkus
9.5
Intercom
8.3
Ease of Admin
Talkus
8.8
Intercom
8.7
Quality of Support
Talkus
9.3
Intercom
8.5
Ease of Doing Business With
Talkus
9.8
Intercom
8.8
Product Direction (% positive)
Talkus
10.0
Intercom
8.4

Features

Ticket and Case Management
Workflow
Talkus
9.7
Intercom
8.3
Response Automation
Talkus
Not enough data available
Intercom
8.2
SLA Management
Talkus
Not enough data available
Intercom
7.7
Attachments/Screencasts
Talkus
9.3
Intercom
8.7
Ticket Collaboration
Talkus
Not enough data available
Intercom
8.8
Ticket creation user experience
Talkus
9.3
Intercom
8.7
Ticket response user experience
Talkus
Not enough data available
Intercom
8.7
Communication
Pop-up Chat
Talkus
Not enough data available
Intercom
9.2
Notifications
Talkus
Not enough data available
Intercom
8.8
Targeted Emails
Talkus
Not enough data available
Intercom
8.6
In-App Messaging
Talkus
Not enough data available
Intercom
9.0
Internal Use
Customization
Talkus
9.3
Intercom
7.8
Conversation Archiving
Talkus
Not enough data available
Intercom
8.6
Lead Development
Talkus
Not enough data available
Intercom
8.0
Knowledge Base
Talkus
Not enough data available
Intercom
8.1
Team Inbox
Talkus
Not enough data available
Intercom
8.6
Customer Profiles
Talkus
Not enough data available
Intercom
8.2
Communication Channels
Customer Portal
Talkus
Not enough data available
Intercom
8.7
Email to Case
Talkus
Not enough data available
Intercom
8.6
Chat/Live Support
Talkus
10.0
Intercom
9.3
Social Integration
Talkus
Not enough data available
Intercom
8.4
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Intercom
7.5
Customer and Contacts Database
Talkus
Not enough data available
Intercom
8.2
Products and Version Tracking
Talkus
Not enough data available
Intercom
7.8
Call Scripting
Talkus
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
Talkus
Not enough data available
Intercom
7.1
Self Service/Community
Forums
Talkus
Not enough data available
Intercom
7.7
Knowledge Base
Talkus
Not enough data available
Intercom
8.6
Ideas/Feedback
Talkus
Not enough data available
Intercom
8.2
Q&A
Talkus
Not enough data available
Intercom
8.1
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Intercom
7.5
Reporting
Talkus
Not enough data available
Intercom
7.7
Dashboards
Talkus
Not enough data available
Intercom
7.8
Platform
ITIL Compliance
Talkus
Not enough data available
Intercom
8.0
Mobile User Support
Talkus
Not enough data available
Intercom
8.6
Customization
Talkus
9.3
Intercom
7.8
User, Role, and Access Management
Talkus
Not enough data available
Intercom
8.7
Internationalization
Talkus
Not enough data available
Intercom
8.0
Performance & Reliability
Talkus
9.7
Intercom
9.0
Integration APIs
Talkus
8.7
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
68.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
4.1%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.6%
Mid-Market
27.3%
Enterprise
4.1%

Reviewers' Industry

 
Internet
25.0%
Computer Software
24.5%
 
Logistics and Supply Chain
16.7%
Internet
16.8%
 
Marketing and Advertising
8.3%
Information Technology and Services
14.9%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
 
Information Technology and Services
8.3%
Education Management
2.0%
 
Other
33.3%
Other
35.0%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.5%
Internet
16.8%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Talkus
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

Talkus
No downloads provided
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