# Salesforce Data 360 (formerly Data Cloud) vs Talkdesk Comparison

| | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 312 | 2,535 | 
| **Largest Market Segment** | Enterprise (40.7% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | $500.00 100000 Credits | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### Salesforce Data 360 (formerly Data Cloud)

Pros:
- Platform Integration (79 reviews)
- Ease of Use (56 reviews)

Cons:
- Learning Curve (53 reviews)
- Expensive (44 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
  | **Meets Requirements** | 8.9 (101 reviews) | 8.9 (2058 reviews) | 
  | **Ease of Use** | 7.7 (241 reviews) | 9.1 (2068 reviews) | 
  | **Ease of Setup** | 7.2 (206 reviews) | 8.8 (1091 reviews) | 
  | **Ease of Admin** | 8.5 (49 reviews) | 8.9 (945 reviews) | 
  | **Quality of Support** | 8.5 (96 reviews) | 8.8 (1831 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (48 reviews) | 8.9 (927 reviews) | 
  | **Product Direction (% positive)** | 9.0 (96 reviews) | 8.7 (1960 reviews) | 

---
## Pricing

### Salesforce Data 360 (formerly Data Cloud)

#### Entry-Level Pricing

Plan: Consumption Credits

Price: $500.00 100000 Credits

Description: List Price

Key Features:
- Data Services
- Segmentation & Activation

[Learn more about Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)

#### Free Trial

No

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Data Management Platform (DMP)

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | 9.4/10 | 10 |
| **Talkdesk** | N/A | N/A |

#### Data Integration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **1st-Party Data Integration** | 10.0 (6 reviews) | Not enough data | 
| **2nd-Party Data Integration** | 10.0 (5 reviews) | Not enough data | 
| **3rd-Party Data Integration** | 9.7 (5 reviews) | Not enough data | 
| **Offline Data Integration** | 8.0 (5 reviews) | Not enough data | 
| **Mobile Data Integration** | 9.3 (5 reviews) | Not enough data | 
| **Data Export Tools** | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - Data Management Platform (DMP)

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.8 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (6 reviews) | Not enough data | 
| **Decision Making** | 8.6 (6 reviews) | Not enough data | 

#### Data Analysis & Optimization

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Audience Segmentation** | 10.0 (6 reviews) | Not enough data | 
| **Recommendations** | 9.2 (6 reviews) | Not enough data | 
| **Standard Dashboards** | 8.6 (6 reviews) | Not enough data | 
| **Custom Reports** | 9.4 (6 reviews) | Not enough data | 

#### Platform

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Data Permissions** | 8.9 (6 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (7 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (7 reviews) | Not enough data | 
| **Enterprise Scalability** | 9.5 (7 reviews) | Not enough data | 
| **Internationalization** | 10.0 (5 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 405 |

#### Dialing Options

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (350 reviews) ✓ Verified | 

#### Automation

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (261 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 10.0/10 | 10 |

#### Call Analytics

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | 10.0 (5 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Data Governance

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | 8.9/10 | 11 |
| **Talkdesk** | N/A | N/A |

#### Administration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Data Modelling** | 9.2 (8 reviews) | Not enough data | 
| **Recommendations** | 8.8 (7 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (7 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Business Glossary** | 8.3 (7 reviews) | Not enough data | 
| **Data Discovery** | 9.0 (7 reviews) | Not enough data | 
| **Data Profililng** | 8.8 (8 reviews) | Not enough data | 
| **Reporting and Visualization** | 8.3 (7 reviews) | Not enough data | 
| **Data Lineage** | 8.3 (6 reviews) | Not enough data | 

#### Compliance

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Sensitive Data Compliance** | 9.4 (8 reviews) | Not enough data | 
| **Training and Guidelines** | 9.0 (7 reviews) | Not enough data | 
| **Policy Enforcement** | 9.3 (7 reviews) | Not enough data | 
| **Compliance Monitoring** | 10.0 (6 reviews) | Not enough data | 

#### Security

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Access Control** | 9.3 (7 reviews) | Not enough data | 
| **Roles Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Management** | 9.3 (7 reviews) | Not enough data | 

#### Data Quality

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Data Preparation** | 9.4 (8 reviews) | Not enough data | 
| **Data Distribution** | 8.8 (7 reviews) | Not enough data | 
| **Data Unification** | 9.7 (10 reviews) | Not enough data | 

#### Maintainence

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Data Quality Management** | 9.0 (7 reviews) | Not enough data | 
| **Policy Management** | 9.0 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 8.1 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (7 reviews) | Not enough data | 

#### Agentic AI - Data Governance

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | 8.8/10 | 100 |
| **Talkdesk** | N/A | N/A |

#### Data Sourcing

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Data Enrichment** | 8.9 (35 reviews) | Not enough data | 
| **Expandability** | 9.3 (89 reviews) | Not enough data | 
| **Content Marketing** | 8.5 (28 reviews) | Not enough data | 
| **Multiple Devices** | 9.1 (30 reviews) | Not enough data | 

#### Intelligence

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Marketing Metrics** | 8.7 (33 reviews) | Not enough data | 
| **Predictive Modeling** | 8.7 (29 reviews) | Not enough data | 
| **Recommendation Engine** | 8.6 (33 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 439 |

#### Quality Assurance

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.2 (371 reviews) | 
| **Calibration** | Not enough data | 9.0 (342 reviews) | 
| **Reports** | Not enough data | 8.9 (379 reviews) | 

#### Engagement

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (357 reviews) | 
| **Dashboards** | Not enough data | 9.2 (380 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (362 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 1225 |

#### Channels

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Voice** | Not enough data | 9.2 (831 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.6 (542 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.4 (533 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.3 (523 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.5 (551 reviews) ✓ Verified | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.1 (182 reviews) | 

#### Functions

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Session Routing** | Not enough data | 8.9 (964 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (985 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.0 (834 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.7 (576 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.1 (720 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.9 (712 reviews) | 
| **Persistent Data** | Not enough data | 8.9 (661 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.8 (914 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.1 (929 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.8 (1022 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (718 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.8 (578 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Audience Intelligence Platforms

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | 9.6/10 | 12 |
| **Talkdesk** | N/A | N/A |

#### Audiences

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Audience Insights** | 10.0 (7 reviews) | Not enough data | 
| **Influencer Identification** | 9.2 (6 reviews) | Not enough data | 
| **Buyer Personas** | 9.5 (7 reviews) | Not enough data | 
| **Segmentation** | 9.7 (10 reviews) | Not enough data | 

#### Data Analysis

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Network Analysis** | 9.2 (6 reviews) | Not enough data | 
| **Dashboards** | 9.4 (6 reviews) | Not enough data | 
| **Visualizations** | 9.7 (6 reviews) | Not enough data | 
| **Advanced Filtering** | 9.3 (7 reviews) | Not enough data | 

#### Administration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Marketing Integrations** | 9.2 (8 reviews) | Not enough data | 
| **Ad Integrations** | 9.4 (6 reviews) | Not enough data | 
| **Data Exporting** | 9.2 (6 reviews) | Not enough data | 

#### Agentic AI - Audience Intelligence Platforms

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 296 |

#### Workforce Management

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (259 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.1 (238 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.8 (208 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.8 (213 reviews) ✓ Verified | 

#### Administration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (254 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (258 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (207 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Master Data Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | 10.0/10 | 6 |
| **Talkdesk** | N/A | N/A |

#### Management

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Hierarchy Management** | Not enough data | Not enough data | 
| **Reference Data Management** | Not enough data | Not enough data | 
| **Data Lineage** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 

#### Functionality 

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Multi-Domain** | Not enough data | Not enough data | 
| **Match & Merge** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **User Interface** | Not enough data | Not enough data | 

#### Security

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Data Governance** | 10.0 (5 reviews) | Not enough data | 
| **Data Masking** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 242 |

#### Platform

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | Not enough data | 9.0 (220 reviews) | 
| **IVR** | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (221 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Text** | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Learning** | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Identity Resolution

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | 8.5/10 | 17 |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Firewall Software

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (16 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 57 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (33 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | 8.4 (34 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | 8.0 (34 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (42 reviews) | 

#### Automation

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.0 (39 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.7 (31 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Data 360 (formerly Data Cloud)** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to Salesforce Data 360 (formerly Data Cloud) (7):** [Audience Intelligence Platforms ](https://www.g2.com/categories/audience-intelligence-platforms), [Identity Resolution Software](https://www.g2.com/categories/identity-resolution), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Data Management Platforms (DMP)](https://www.g2.com/categories/data-management-platform-dmp), [Master Data Management (MDM) Tools](https://www.g2.com/categories/master-data-management-mdm), [Data Governance Tools](https://www.g2.com/categories/data-governance-tools), [Data Management Software](https://www.g2.com/categories/data-management-software)

**Unique to Talkdesk (19):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Salesforce Data 360 (formerly Data Cloud) | Talkdesk | 
|---|---|---|
| **Small-Business** | 19.3% | 19.4% | 
| **Mid-Market** | 40.0% | 60.3% | 
| **Enterprise** | 40.7% | 20.3% | 

### By Industry

#### Salesforce Data 360 (formerly Data Cloud)

- **Information Technology and Services:** 14.2%
- **Financial Services:** 8.6%
- **Computer Software:** 7.9%
- **Manufacturing:** 5.6%
- **Consulting:** 5.2%
- **Hospital & Health Care:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Non-Profit Organization Management:** 3.4%
- **Computer & Network Security:** 3.0%
- **Retail:** 3.0%
- **Other:** 42.3%

#### Talkdesk

- **Consumer Services:** 10.5%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.7%
- **Education Management:** 5.3%
- **Financial Services:** 5.0%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.2%

---
## Alternatives

### Alternatives to Salesforce Data 360 (formerly Data Cloud)

- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (567 reviews)
- [Tealium Customer Data Hub](https://www.g2.com/products/tealium-customer-data-hub/reviews) — 4.3/5 stars (479 reviews)
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- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1226 reviews)
- [Databricks](https://www.g2.com/products/databricks/reviews) — 4.6/5 stars (1348 reviews)
- [Customer.io](https://www.g2.com/products/customer-io/reviews) — 4.4/5 stars (845 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)

---
## Top Discussions

### Salesforce Data 360 (formerly Data Cloud)

No discussions available for this product.

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/salesforce-data-360-formerly-data-cloud-vs-talkdesk)