# Talkdesk vs Zoom Contact Center Comparison --- ## AI Generated Summary - **G2 reviewers report** that Talkdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Zoom Contact Center. Users appreciate its continuous evolution and development, highlighting features like text and video communication that enhance customer interactions. - **Users say** that Talkdesk offers a more intuitive experience, particularly in terms of setup and ease of use. Reviewers have noted that the onboarding process is straightforward, allowing teams to get started quickly, while Zoom Contact Center, despite its seamless initial setup, has received mixed feedback regarding ongoing usability. - **Reviewers mention** that Talkdesk's robust reporting and performance analysis tools are a standout feature, with users praising the detailed dashboards that help improve team performance. In contrast, while Zoom Contact Center provides useful reporting tools, some users feel it lacks the depth found in Talkdesk's offerings. - **According to verified reviews** , Talkdesk shines in its automation capabilities, with users highlighting features that streamline workflows and enhance efficiency. Zoom Contact Center, while functional, has been noted to lag in automation, which can impact overall productivity. - **Users appreciate** Talkdesk's strong support quality, with many noting the responsiveness and helpfulness of the support team. On the other hand, while Zoom Contact Center's support is generally reliable, some users have expressed a desire for quicker response times during peak periods. - **G2 reviewers highlight** that Talkdesk's advanced features, such as omnichannel support and call routing, provide a comprehensive solution for customer service needs. Zoom Contact Center, while effective for managing inquiries, may not offer the same level of sophistication in these areas, which could be a consideration for businesses with complex requirements. | | Talkdesk | Zoom Contact Center | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 2,595 | 70 | | **Largest Market Segment** | Mid-Market (60.0% of reviews) | Mid-Market (46.3% of reviews) | | **Entry Level Price** | Free 25 Licenses Free to Start | Starting at $69.00 1 Agent Per Month | --- ## Top Pros & Cons ### Talkdesk Pros: - Ease of Use (310 reviews) - Efficiency (175 reviews) Cons: - Call Issues (119 reviews) - Technical Issues (78 reviews) ### Zoom Contact Center Pros: - Ease of Use (31 reviews) - Features (15 reviews) Cons: - Call Issues (10 reviews) - Lack of Clarity (7 reviews) --- ## Ratings Comparison | Rating | Talkdesk | Zoom Contact Center | |---|---|---| | **Meets Requirements** | 8.9 (2101 reviews) | 8.5 (61 reviews) | | **Ease of Use** | 9.1 (2111 reviews) | 8.7 (62 reviews) | | **Ease of Setup** | 8.8 (1129 reviews) | 8.0 (53 reviews) | | **Ease of Admin** | 8.9 (961 reviews) | 8.4 (41 reviews) | | **Quality of Support** | 8.8 (1871 reviews) | 8.3 (61 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (943 reviews) | 8.8 (41 reviews) | | **Product Direction (% positive)** | 8.7 (1996 reviews) | 9.0 (60 reviews) | --- ## Pricing ### Talkdesk #### Entry-Level Pricing Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive Price: Free 25 Licenses Free to Start Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Key Features: - Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. [Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing) #### Free Trial No ### Zoom Contact Center #### Entry-Level Pricing Plan: Essentials Price: Starting at $69.00 1 Agent Per Month Description: For IT help desk, inbound contact center, and core omnichannel contact center Key Features: - AI Companion - Flow Editor + IVR - Real-Time Transcription [Browse all 3 editions](https://www.g2.com/products/zoom-contact-center/pricing) #### Free Trial No --- ## Features Comparison By Category ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 7.9/10 | 63 | | **Zoom Contact Center** | N/A | N/A | #### Dashboard | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Dashboard** | Not enough data | Not enough data | #### Speech Recognition | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Speech Recognition** | Not enough data | Not enough data | #### Compliance Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Compliance Management** | Not enough data | Not enough data | #### Autonomous Task Execution | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Sentiment Analysis | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Sentiment Analysis** | Not enough data | Not enough data | #### Data Security | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Data Security** | Not enough data | Not enough data | #### Third-Party Integration | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Third-Party Integration** | Not enough data | Not enough data | #### Human-in-the-loop (HITL) | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Agentic Task Execution | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Agentic Task Execution** | Not enough data | Not enough data | #### Natural Language Processing | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Natural Language Processing** | Not enough data | Not enough data | #### Conversational AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Conversational AI** | Not enough data | Not enough data | #### Performance Metrics | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | #### Interaction Tracking | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Interaction Tracking** | Not enough data | Not enough data | #### Knowledge Base Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Knowledge Base Management** | Not enough data | Not enough data | #### CRM Integration | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **CRM Integration** | Not enough data | Not enough data | #### Inquiry Routing | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Inquiry Routing** | Not enough data | Not enough data | #### Contextual Guidance | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Contextual Guidance** | Not enough data | Not enough data | #### Communications Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Communications Management** | Not enough data | Not enough data | #### Proactive Chat | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Proactive Chat** | Not enough data | Not enough data | #### Ticket Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Ticket Management** | Not enough data | Not enough data | #### Customer Query Resolution - AI Customer Support Agents | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Automated Ticket Resolution** | 7.6 (32 reviews) | Not enough data | | **Contextual Response Generation** | 7.6 (33 reviews) | Not enough data | | **Sentiment Analysis** | 7.9 (32 reviews) | Not enough data | | **Knowledge Base Utilization** | 8.2 (33 reviews) | Not enough data | | **Multilingual Support** | 8.4 (33 reviews) | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Proactive Customer Outreach** | 7.2 (31 reviews) | Not enough data | | **Feedback Collection** | 8.2 (31 reviews) | Not enough data | | **Escalation Handling** | 7.9 (33 reviews) | Not enough data | | **Workflow Optimization** | 8.3 (40 reviews) | Not enough data | #### Automation | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customer Interaction Automation** | 7.9 (38 reviews) | Not enough data | | **Feedback Collection** | 8.2 (34 reviews) | Not enough data | | **Document Processing** | 7.8 (31 reviews) | Not enough data | #### Autonomy | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | | **Adaptive Responses** | 8.2 (31 reviews) | Not enough data | | **Task Execution** | 7.9 (33 reviews) | Not enough data | | **Problem Solving** | 7.9 (32 reviews) | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 8.7/10 | 405 | | **Zoom Contact Center** | N/A | N/A | #### Dialing Options | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Preview Dialing** | 9.2 (319 reviews) | Not enough data | | **Progressive Dialing** | 9.2 (293 reviews) | Not enough data | | **Predictive Dialing** | 8.3 (9 reviews) | Not enough data | #### Agent Tools | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Whisper Coaching ** | 9.2 (251 reviews) ✓ Verified | Not enough data | | **Callback Scheduling ** | 9.1 (255 reviews) ✓ Verified | Not enough data | | **Call Recording ** | 9.4 (350 reviews) ✓ Verified | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scheduling** | Not enough data | Not enough data | #### Automation | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Voice Activity Detection** | 9.1 (243 reviews) ✓ Verified | Not enough data | | **Interactive Voice Response (IVR)** | 9.1 (261 reviews) ✓ Verified | Not enough data | | **Call Scrubbing** | 8.9 (225 reviews) ✓ Verified | Not enough data | #### Agentic AI - Auto Dialer | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Call Prioritization and List Optimization** | 8.1 (8 reviews) | Not enough data | | **Compliance Monitoring** | 7.9 (8 reviews) | Not enough data | | **Speech Analytics and Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Text to Speech** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Copilot** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Power Dialer** | Not enough data | Not enough data | | **Preview Dialer** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Integrations Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Automatic Outbound Dialer** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Campaign Specific Caller ID** | Not enough data | Not enough data | | **List Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Multi-Campaign** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 9.1/10 | 216 | | **Zoom Contact Center** | N/A | N/A | #### Administration | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Database Management ** | 9.1 (165 reviews) | Not enough data | | **Data Workflows** | 9.1 (158 reviews) | Not enough data | | **Issue Management** | 9.0 (161 reviews) | Not enough data | #### Knowledge Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Knowledge Base** | 9.2 (160 reviews) | Not enough data | | **Publishing Workflows** | 9.1 (156 reviews) | Not enough data | | **Analytics** | 9.1 (161 reviews) | Not enough data | #### Compliance | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Policies and Controls** | 9.2 (159 reviews) | Not enough data | | **Data Governance** | 9.2 (155 reviews) | Not enough data | | **Compliance** | 9.2 (158 reviews) | Not enough data | | **Auditing** | 9.1 (156 reviews) | Not enough data | #### Customer Support | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Intelligent Search** | 9.1 (158 reviews) | Not enough data | | **Suggestions** | 9.0 (153 reviews) | Not enough data | | **Decision Trees** | 9.0 (148 reviews) | Not enough data | #### Data Security | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Risk Data Attributes** | 9.2 (146 reviews) | Not enough data | | **Data Transport** | 9.2 (147 reviews) | Not enough data | | **Access Management** | 9.3 (155 reviews) | Not enough data | | **Multi-Factor Authentication** | 9.2 (143 reviews) | Not enough data | #### Administration | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Integrations** | 9.1 (165 reviews) | Not enough data | | **User, Role, and Access Management** | 9.2 (177 reviews) | Not enough data | | **Performance and Reliability** | 9.2 (185 reviews) | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Summarization** | 8.7 (48 reviews) | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 9.4/10 | 26 | | **Zoom Contact Center** | N/A | N/A | #### Call Analytics | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Call Analysis** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customer Scoring** | Not enough data | Not enough data | | **Speech-to-Text** | 9.8 (9 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Summarization** | 9.5 (7 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 9.0 (5 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 9.0/10 | 441 | | **Zoom Contact Center** | N/A | N/A | #### Quality Assurance | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Evaluation** | 9.1 (372 reviews) | Not enough data | | **Calibration** | 9.0 (343 reviews) | Not enough data | | **Reports** | 8.9 (380 reviews) | Not enough data | #### Engagement | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Feedback** | 9.0 (358 reviews) | Not enough data | | **Dashboards** | 9.2 (381 reviews) | Not enough data | | **Training** | 9.0 (368 reviews) | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | #### Performance | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Third-Party Integrations** | 9.0 (363 reviews) | Not enough data | | **Compliance** | 9.2 (363 reviews) | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Generation** | 8.9 (79 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (78 reviews) | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customer Journey Mapping** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Customer Surveys** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Leaderboards** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **KPI Monitoring** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Screen Recording** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 8.7/10 | 1270 | | **Zoom Contact Center** | 7.8/10 | 52 | #### Channels | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Voice** | 9.2 (857 reviews) ✓ Verified | 8.9 (50 reviews) | | **Social** | 8.6 (541 reviews) ✓ Verified | 6.4 (35 reviews) | | **Live Chat** | 8.4 (538 reviews) ✓ Verified | 7.6 (40 reviews) | | **Mobile SMS** | 8.3 (526 reviews) ✓ Verified | 7.5 (39 reviews) | | **Email** | 8.5 (555 reviews) ✓ Verified | 6.5 (37 reviews) | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text-to-Speech** | 8.1 (181 reviews) | 7.7 (36 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Functions | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Call Routing** | 8.9 (966 reviews) ✓ Verified | 8.3 (44 reviews) | | **Session Queuing** | 9.0 (991 reviews) ✓ Verified | 8.8 (45 reviews) | | **Concurrent Calling** | 9.0 (835 reviews) ✓ Verified | 8.9 (40 reviews) | | **Speech Analytics** | 8.7 (575 reviews) ✓ Verified | 7.4 (37 reviews) | | **Auto Dialer** | 8.8 (589 reviews) ✓ Verified | 7.0 (33 reviews) | | **IVR** | 9.1 (721 reviews) ✓ Verified | 8.3 (40 reviews) | | **Inbound Screen Pop** | 8.9 (715 reviews) | 7.8 (40 reviews) | | **Persistent Data** | 8.9 (665 reviews) ✓ Verified | 7.5 (42 reviews) | | **Predictive Dialer** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | 8.0 (27 reviews) | 7.4 (7 reviews) | | **Cross-system Integration** | 8.4 (33 reviews) | 7.2 (9 reviews) | | **Natural Language Interaction** | 8.1 (26 reviews) | 8.1 (7 reviews) | | **Proactive Assistance** | 8.1 (26 reviews) | 8.1 (8 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### Administrative | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Session Summary Notes** | 8.8 (918 reviews) ✓ Verified | 7.9 (39 reviews) | | **Administrator Access** | 9.1 (931 reviews) ✓ Verified | 9.0 (40 reviews) | | **Reporting & Dashboards** | 8.8 (1036 reviews) ✓ Verified | 8.0 (47 reviews) | | **Session Recording** | 9.1 (719 reviews) ✓ Verified | 8.5 (43 reviews) | | **Agent Scheduling and Assignment** | 8.8 (579 reviews) ✓ Verified | 7.7 (37 reviews) | | **Callback Scheduling** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 9.6/10 | 73 | | **Zoom Contact Center** | N/A | N/A | #### ServiceNow Apps | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **ServiceNow Integration** | 9.4 (43 reviews) | Not enough data | | **Value** | 9.4 (42 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Responses | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customization** | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | #### Platform | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Live chat** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **A/B testing** | Not enough data | Not enough data | | **Role-based access** | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | | **Augmented Analytics** | Not enough data | Not enough data | | **Proactive Chat** | Not enough data | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customer Surveys** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Pre-Configured Bot** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Query Suggestions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 9.0/10 | 294 | | **Zoom Contact Center** | 7.3/10 | 9 | #### Workforce Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Agent Availability** | 9.3 (258 reviews) ✓ Verified | 8.9 (6 reviews) | | **Skills Management** | 9.1 (237 reviews) ✓ Verified | 8.1 (6 reviews) | | **Shift Scheduling** | 8.8 (207 reviews) ✓ Verified | 7.5 (6 reviews) | | **Agent Self-Service** | 8.8 (215 reviews) ✓ Verified | 7.8 (6 reviews) | | **Mobile Access** | 8.8 (212 reviews) ✓ Verified | 4.2 (6 reviews) | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Attendance Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Time Off Management** | Not enough data | Not enough data | #### Administration | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Automation** | 9.0 (235 reviews) ✓ Verified | 7.2 (6 reviews) | | **Productivity Analysis** | 9.2 (253 reviews) ✓ Verified | 7.1 (7 reviews) | | **Dashboards** | 9.2 (257 reviews) ✓ Verified | 8.1 (9 reviews) | | **Labor Forecasting** | 8.7 (206 reviews) ✓ Verified | 6.7 (5 reviews) | | **Intraday Management** | 9.0 (212 reviews) ✓ Verified | 7.3 (5 reviews) | | **Quality Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Leave Tracking** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **For Call Centers** | Not enough data | Not enough data | | **Employee Time Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Activity Monitoring** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Skills Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Variable Workforce** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Employee Database** | Not enough data | Not enough data | | **Online Time Clock** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Conversational Platform | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Proactive Notification | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Messaging Channels | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **SMS Messaging** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | | **Voice Messaging** | Not enough data | Not enough data | | **Two way messaging** | Not enough data | Not enough data | #### Administration | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Triggered Notifications** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 8.7/10 | 245 | | **Zoom Contact Center** | 8.9/10 | 15 | #### Platform | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Omnichannel** | 8.3 (186 reviews) | 8.3 (11 reviews) | | **Mobile Access** | 7.9 (195 reviews) | 7.9 (11 reviews) | | **Queue Management** | 8.8 (217 reviews) | 8.9 (9 reviews) | | **Call Routing** | 9.0 (221 reviews) | 9.4 (9 reviews) | | **Call Back** | 9.0 (220 reviews) | 9.8 (9 reviews) | | **IVR** | 8.9 (210 reviews) | 9.6 (9 reviews) | | **Automatic Call Distribution** | 8.8 (212 reviews) | 9.8 (9 reviews) | | **Call Transfer** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text-to-Speech** | 7.7 (96 reviews) | 8.3 (9 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Workforce Management | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Call Monitoring** | 9.1 (218 reviews) | 8.3 (9 reviews) | | **Performance Evaluation** | 8.9 (210 reviews) | 8.0 (9 reviews) | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | 8.3 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (20 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (20 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Administrative | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Call Recording** | 9.2 (222 reviews) | 8.8 (8 reviews) | | **Reporting & Dashboards** | 8.9 (225 reviews) | 9.2 (11 reviews) | | **Call Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Phone Key Input** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Voice Customization** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Pre-recorded Messages** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Multiple Scripts** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | ### Multilingual Customer Support | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Platform | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Multilingualism** | Not enough data | Not enough data | | **Quality** | Not enough data | Not enough data | | **Real-Time** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Self-Improving** | Not enough data | Not enough data | | **Volume** | Not enough data | Not enough data | #### Channel | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Security** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Privacy** | Not enough data | Not enough data | | **Anonymity** | Not enough data | Not enough data | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 8.1/10 | 73 | | **Zoom Contact Center** | N/A | N/A | #### Customer Support | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Text** | 8.2 (67 reviews) | Not enough data | | **Speech** | 8.2 (68 reviews) | Not enough data | | **Knowledge Base** | 8.2 (68 reviews) | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | #### Automation | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Ticket Resolution** | 8.0 (67 reviews) | Not enough data | | **Customization** | 8.2 (67 reviews) | Not enough data | | **Intelligent Routing** | 8.2 (67 reviews) | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Learning** | 8.0 (67 reviews) | Not enough data | | **Language** | 8.3 (66 reviews) | Not enough data | | **Conversational AI** | 8.0 (65 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Help Desk Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customer Communication** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Communication | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-time Consumer-facing Chat** | Not enough data | Not enough data | #### Internal Use | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Offline Form** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Talkdesk** | 8.6/10 | 18 | | **Zoom Contact Center** | N/A | N/A | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Summarization** | 8.6 (16 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Live Chat** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Scheduled Recording** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **On-Demand Recording** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Conferencing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Audio Capture** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Self-Service Search** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Request Assignment** | Not enough data | Not enough data | | **Speech-to-Text Analysis** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Customer Service Analytics** | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Categorization/Grouping** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Generative AI | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Workforce Management | Product | Score | Reviews | |---|---|---| | **Talkdesk** | N/A | N/A | | **Zoom Contact Center** | N/A | N/A | #### Platform | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Action Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Benefits Dashboard** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Recruitment Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Orientation Workflow Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **HR Management** | Not enough data | Not enough data | | **Help Desk Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Payroll Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Job Description Management** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Initiative Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Community Management** | Not enough data | Not enough data | | **Employee Referral Management** | Not enough data | Not enough data | | **Candidate Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Advertising Management** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Job Management** | Not enough data | Not enough data | | **Discount Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Job Management** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Compensation Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Job Application Management** | Not enough data | Not enough data | | **HR Management** | Not enough data | Not enough data | | **Competency Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Job Description Management** | Not enough data | Not enough data | | **Evaluation Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Workforce Management Platform Features | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Labor Forecasting** | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | | **Time & Attendance Tracking** | Not enough data | Not enough data | | **Absence & Leave Management** | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | | **Succession Planning** | Not enough data | Not enough data | | **Workforce Analytics** | Not enough data | Not enough data | | **Self-Service Capabilities** | Not enough data | Not enough data | | **Mobile Shift Scheduling** | Not enough data | Not enough data | | **Team Communication** | Not enough data | Not enough data | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **Time Off Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Recruitment Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Payroll Management** | Not enough data | Not enough data | | **Attendance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sick Leave Tracking** | Not enough data | Not enough data | | **Vacation/Leave Tracking** | Not enough data | Not enough data | | **Skills Tracking** | Not enough data | Not enough data | | **Variable Workforce** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | #### Additional Functionality | Feature | Talkdesk | Zoom Contact Center | |---|---|---| | **Real-Time Reporting** | Not enough data | Not enough data | | **Shift Swapping** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Employee Database** | Not enough data | Not enough data | | **Time Off Requests** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Employee Onboarding** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Time & Attendance** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Clock In/Out** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | --- ## Categories **Shared Categories (5):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Talkdesk (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Unique to Zoom Contact Center (1):** [Workforce Management Software](https://www.g2.com/categories/workforce-management) --- ## Reviewer Demographics ### By Company Size | Segment | Talkdesk | Zoom Contact Center | |---|---|---| | **Small-Business** | 20.0% | 43.3% | | **Mid-Market** | 60.0% | 46.3% | | **Enterprise** | 20.0% | 10.4% | ### By Industry #### Talkdesk - **Consumer Services:** 11.0% - **Computer Software:** 8.1% - **Information Technology and Services:** 6.4% - **Telecommunications:** 5.6% - **Education Management:** 5.2% - **Financial Services:** 5.1% - **E-Learning:** 3.8% - **Retail:** 3.3% - **Marketing and Advertising:** 2.7% - **Food & Beverages:** 2.6% - **Other:** 46.2% #### Zoom Contact Center - **Farming:** 14.3% - **Financial Services:** 7.9% - **Information Technology and Services:** 7.9% - **Hospital & Health Care:** 6.3% - **Higher Education:** 6.3% - **Legal Services:** 6.3% - **Insurance:** 4.8% - **Transportation/Trucking/Railroad:** 4.8% - **Accounting:** 4.8% - **Medical Practice:** 3.2% - **Other:** 33.3% --- ## Alternatives ### Alternatives to Talkdesk - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2393 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7053 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (258 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1852 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1647 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (708 reviews) ### Alternatives to Zoom Contact Center - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (708 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3629 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (753 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7053 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews) --- ## Top Discussions ### Talkdesk - Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways: AI-Powered Tools: Enhances interactions..." - Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-" - Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments > **Top comment:** "it helps businesses improve customer experiences." - Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote > **Top comment:** "None " - Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote > **Top comment:** "We can find the dropped call's details through their email or phone number." ### Zoom Contact Center No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/talkdesk-vs-zoom-contact-center)