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Compare Talkdesk and Cloud Contact Center Software 
Featured Products
At a Glance
Market Segments
Mid-Market (60.6% of reviews)
Small-Business (56.3% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,497)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansYtel
Star Rating
(17)4.5 out of 5
Market Segments
Small-Business (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about YtelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Ytel. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, Ytel has fewer recent reviews, which may indicate less current user experience feedback on its setup process.
- Reviewers mention that Talkdesk provides stable call quality even during peak hours, a feature that is crucial for maintaining customer satisfaction. Ytel users, while praising its scalability, have not highlighted similar performance consistency in their feedback.
- According to verified reviews, Talkdesk's flexibility in call routing and IVR flows is a standout feature, making it easier for businesses to tailor their customer interactions. Ytel users appreciate its features for tracking call history and performance analytics, but they do not emphasize the same level of customization.
- Users highlight that Talkdesk's ease of use is a significant advantage, especially for new agents. Many find the system straightforward and user-friendly, while Ytel users have noted its effectiveness but have not emphasized ease of use to the same extent.
- Reviewers note that Talkdesk's support quality is highly rated, with users feeling well-supported in their operations. In comparison, Ytel users have expressed satisfaction with support as well, but the overall volume of feedback suggests that Talkdesk may have a more robust support system in place.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Ytel
No pricing availableFree Trial
Talkdesk
No trial information availableYtel
No trial information availableRatings
Meets Requirements
8.9
2,028
9.4
14
Ease of Use
9.1
2,038
9.5
14
Ease of Setup
8.8
1,062
9.4
8
Ease of Admin
8.9
928
9.0
7
Quality of Support
8.8
1,806
9.5
14
Has the product been a good partner in doing business?
8.9
912
9.5
7
Product Direction (% positive)
8.7
1,936
8.3
14
Features by Category
Dialing Options
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Not enough data
Knowledge Management
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Not enough data
Compliance
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Not enough data
Customer Support
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Not enough data
Data Security
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Not enough data
Administration
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Not enough data
Generative AI
8.8
53
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
821
|
Verified
Not enough data
8.6
543
|
Verified
Not enough data
8.4
528
|
Verified
Not enough data
8.3
519
|
Verified
Not enough data
8.5
549
|
Verified
Not enough data
Generative AI
8.2
186
Not enough data
Functions
8.9
964
|
Verified
8.7
10
9.0
984
|
Verified
8.7
10
9.0
836
|
Verified
8.7
10
8.7
578
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
715
Not enough data
8.9
661
|
Verified
Not enough data
Agentic AI - Contact Center
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Administrative
8.8
913
|
Verified
8.5
9
9.1
930
|
Verified
9.0
10
8.8
1017
|
Verified
8.0
10
9.1
717
|
Verified
Not enough data
8.8
579
|
Verified
Not enough data
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
Administration
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Not enough data
Platform
8.3
188
Not enough data
7.9
197
Not enough data
8.8
219
Not enough data
9.0
221
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Not enough data
Generative AI
7.8
99
Not enough data
Workforce Management
9.1
219
Not enough data
8.9
211
Not enough data
Call Center Infrastructure (CCI)
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Not enough data
Administrative
9.2
223
Not enough data
8.9
226
Not enough data
Customer Support
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Not enough data
Automation
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Not enough data
Artificial Intelligence
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Not enough data
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Not enough data
Automation
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Not enough data
Autonomy
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Ytel are categorized as Contact Center
Unique Categories
Ytel has no unique categories
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ytel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Marketing and Advertising
37.5%
Telecommunications
12.5%
Media Production
12.5%
Computer Software
12.5%
Insurance
6.3%
Other
18.8%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Ytel has no discussions with answers
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