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Compare Talkdesk and WalkMe 
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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeTalkdesk vs WalkMe
When assessing the two solutions, reviewers found Talkdesk easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Talkdesk meets the needs of their business better than WalkMe.
- When comparing quality of ongoing product support, Talkdesk and WalkMe provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of WalkMe over Talkdesk.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
WalkMe
No pricing availableFree Trial
Talkdesk
No trial information availableWalkMe
Free Trial is available
Ratings
Meets Requirements
8.9
2,032
8.7
465
Ease of Use
9.1
2,042
8.3
473
Ease of Setup
8.8
1,066
8.1
382
Ease of Admin
8.9
930
8.3
360
Quality of Support
8.8
1,810
8.8
460
Has the product been a good partner in doing business?
8.9
914
8.9
358
Product Direction (% positive)
8.7
1,940
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Dialing Options
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Not enough data
Knowledge Management
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Not enough data
Compliance
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Not enough data
Customer Support
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Not enough data
Data Security
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Not enough data
Administration
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Not enough data
Generative AI
8.8
52
Not enough data
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
266
Not enough data
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
821
|
Verified
Not enough data
8.6
542
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
518
|
Verified
Not enough data
8.5
548
|
Verified
Not enough data
Generative AI
8.2
185
Not enough data
Functions
8.9
963
|
Verified
Not enough data
9.0
984
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Not enough data
Agentic AI - Contact Center
8.3
31
Not enough data
8.7
31
Not enough data
8.4
31
Not enough data
8.4
31
Not enough data
Administrative
8.8
913
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
578
|
Verified
Not enough data
ServiceNow Apps
9.4
45
10.0
7
9.5
44
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Administration
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
Platform
8.3
189
Not enough data
7.9
198
Not enough data
8.8
221
Not enough data
9.0
223
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Not enough data
Generative AI
7.8
100
Not enough data
Workforce Management
9.1
220
Not enough data
8.9
212
Not enough data
Call Center Infrastructure (CCI)
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
Administrative
9.2
224
Not enough data
8.9
228
Not enough data
Customer Support
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Not enough data
Automation
8.2
73
Not enough data
8.4
74
Not enough data
8.3
74
Not enough data
Artificial Intelligence
8.2
75
Not enough data
8.4
74
Not enough data
8.1
70
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Customer Query Resolution - AI Customer Support Agents
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
38
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
42
Not enough data
Automation
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Not enough data
Autonomy
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Talkdesk and WalkMe are categorized as ServiceNow Store Apps
Unique Categories
WalkMe is categorized as Digital Adoption Platform, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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