Compare Talkdesk and Voiptime Cloud 
Featured Products
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
$70 user/month (billed monthly)
Talkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansVoiptime Cloud
Star Rating
(14)4.9 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$70 user/month (billed monthly)
Learn more about Voiptime CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Voiptime Cloud. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, with many recent users highlighting how agents were able to start taking calls without extensive training. In contrast, while Voiptime Cloud also offers easy setup, it lacks the same level of user engagement and feedback, as evidenced by its limited number of recent reviews.
- Reviewers mention that Talkdesk provides a stable calling quality even during peak hours, which is crucial for maintaining customer satisfaction. This reliability is a key differentiator, as users have noted the smooth connection of calls and the flexibility of call routing and IVR flows.
- According to verified reviews, Voiptime Cloud shines in its integration capabilities and scalability, making it a solid choice for small businesses. Users have praised its intelligent call routing and customizable IVR, which significantly reduce call transfers and improve customer experience.
- Users highlight that while Talkdesk offers a robust set of features, Voiptime Cloud's two-way CRM integration is particularly beneficial for customer service representatives, allowing them to access client information in real-time during calls. This feature enhances the overall efficiency of customer interactions.
- G2 reviewers note that Talkdesk's support quality is commendable, with users rating it highly for responsiveness and helpfulness. In comparison, Voiptime Cloud also receives positive feedback for its support, but the overall volume of reviews for Talkdesk suggests a more established track record in this area.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Voiptime Cloud
Voiptime Contact Center
$70
user/month (billed monthly)
All-in-one contact center software for multichannel customer interactions
(for teams from 3 up to 600)
- Multichannel communication (voice, email, robocalls, web chat, web callback)
- ACD routing
- Inbound and outbound IVR
Free Trial
Talkdesk
No trial information availableVoiptime Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
2,035
9.5
13
Ease of Use
9.1
2,045
8.8
13
Ease of Setup
8.8
1,069
9.0
5
Ease of Admin
8.9
933
Not enough data
Quality of Support
8.8
1,812
9.2
13
Has the product been a good partner in doing business?
8.9
917
Not enough data
Product Direction (% positive)
8.7
1,940
8.2
13
Features by Category
Dialing Options
9.2
321
Not enough data
9.2
295
9.4
6
|
Verified
8.6
11
Not enough data
Agent Tools
9.2
253
|
Verified
9.7
5
|
Verified
9.1
257
|
Verified
9.7
10
|
Verified
9.4
351
|
Verified
9.8
10
|
Verified
Automation
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Not enough data
Knowledge Management
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Not enough data
Compliance
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Not enough data
Customer Support
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Not enough data
Data Security
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Not enough data
Administration
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Not enough data
Generative AI
8.7
49
Not enough data
Quality Assurance
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Not enough data
Engagement
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Not enough data
Performance
9.0
362
Not enough data
9.2
364
Not enough data
Generative AI
8.9
79
Not enough data
8.6
78
Not enough data
Channels
9.2
823
|
Verified
Not enough data
8.6
543
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
519
|
Verified
Not enough data
8.5
550
|
Verified
Not enough data
Generative AI
8.2
183
Not enough data
Functions
8.9
963
|
Verified
Not enough data
9.0
983
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
718
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Not enough data
Administrative
8.8
911
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
ServiceNow Apps
9.4
43
Not enough data
9.4
42
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
Administration
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
Platform
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Not enough data
Generative AI
7.7
96
Not enough data
Workforce Management
9.0
217
Not enough data
8.9
209
Not enough data
Call Center Infrastructure (CCI)
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
Administrative
9.2
222
Not enough data
8.9
224
Not enough data
Customer Support
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Not enough data
Automation
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Not enough data
Artificial Intelligence
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Not enough data
Generative AI
8.6
16
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
10.0
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
10.0
9
Insights
Not enough data
8.5
9
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Not enough data
Automation
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Not enough data
Autonomy
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Voiptime Cloud are categorized as Auto Dialer
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiptime Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Marketing and Advertising
35.7%
Computer Software
28.6%
Real Estate
7.1%
International Affairs
7.1%
Information Technology and Services
7.1%
Other
14.3%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Voiptime Cloud has no discussions with answers
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