Compare Talkdesk and Voicebase 
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Mid-Market (100.0% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
0.01 Minute
Talkdesk
Star Rating
(2,502)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansVoicebase
Star Rating
(1)5.0 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
0.01 Minute
Learn more about VoicebasePricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Voicebase
Standard Pricing
0.01
Minute
Starting at $0.01 cents / minute.
- Speech Analytics
- Call Categorization
- PCI PII Redaction
Free Trial
Talkdesk
No trial information availableVoicebase
Free Trial is available
Ratings
Meets Requirements
8.9
2,032
Not enough data
Ease of Use
9.1
2,042
Not enough data
Ease of Setup
8.8
1,066
Not enough data
Ease of Admin
8.9
933
Not enough data
Quality of Support
8.8
1,809
Not enough data
Has the product been a good partner in doing business?
8.9
916
Not enough data
Product Direction (% positive)
8.7
1,937
Not enough data
Features by Category
Dialing Options
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.9
8
Not enough data
8.3
8
Not enough data
AI Capabilities - Auto Dialer
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Administration
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Not enough data
Knowledge Management
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Not enough data
Compliance
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Not enough data
Customer Support
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Not enough data
Data Security
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Not enough data
Administration
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Not enough data
Generative AI
8.7
48
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
370
Not enough data
9.0
341
Not enough data
8.9
378
Not enough data
Engagement
9.0
356
Not enough data
9.2
379
Not enough data
9.0
367
Not enough data
Performance
9.0
361
Not enough data
9.2
363
Not enough data
Generative AI
8.9
79
Not enough data
8.6
78
Not enough data
Channels
9.2
822
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Not enough data
Generative AI
8.1
182
Not enough data
Functions
8.9
961
|
Verified
Not enough data
9.0
982
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
8.8
590
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
712
Not enough data
8.9
658
|
Verified
Not enough data
Agentic AI - Contact Center
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Not enough data
Administrative
8.8
909
|
Verified
Not enough data
9.1
927
|
Verified
Not enough data
8.8
1015
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
8.8
575
|
Verified
Not enough data
ServiceNow Apps
9.4
43
Not enough data
9.4
42
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
Administration
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Not enough data
Generative AI
7.7
96
Not enough data
Workforce Management
9.0
217
Not enough data
8.9
209
Not enough data
Call Center Infrastructure (CCI)
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
Administrative
9.2
222
Not enough data
8.9
224
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Not enough data
Automation
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Not enough data
Artificial Intelligence
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
32
Not enough data
7.9
33
Not enough data
7.9
33
Not enough data
8.3
34
Not enough data
8.3
32
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.5
38
Not enough data
Automation
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Not enough data
Autonomy
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Voicebase are categorized as Speech Analytics
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, AI Voice Assistants, Customer Service Automation, Contact Center Quality Assurance, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Proactive Notification, Digital Customer Service Platforms, Conversational Support, Customer Self-Service, Conversation Intelligence, and Multilingual Customer Support
Voicebase is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voicebase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Warehousing
100.0%
‐
‐
‐
‐
Other
0.0%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
2 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
Voicebase has no discussions with answers
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