Compare Talkdesk and Verint Workforce Management 
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Enterprise (54.9% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansVerint Workforce Management
Star Rating
(178)4.2 out of 5
Market Segments
Enterprise (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score of 79.09 compared to Verint Workforce Management's 69.2. Users appreciate the seamless integration of customer service calls and emails, which helps maintain organization and facilitates prompt responses.
- Users say that Talkdesk's implementation process is notably quick and intuitive, with many highlighting how agents can start taking calls without extensive training. In contrast, Verint Workforce Management has received feedback indicating some challenges with configuration, which may slow down the onboarding process.
- Reviewers mention that Talkdesk offers superior ease of use, with a score of 9.1, making it accessible even for new agents. Users have praised its stable call quality during peak hours and the flexibility of call routing and IVR flows, while Verint's ease of use score of 8.4 suggests it may not be as user-friendly for all team members.
- According to verified reviews, Talkdesk shines in its performance analysis and automation capabilities, scoring 9.2 and 9.0 respectively. Users have noted the effectiveness of its dashboards and real-time monitoring features, which enhance workforce management. Verint, while strong in forecasting, has room for improvement in automation, scoring 7.7.
- Users highlight that Talkdesk's quality of support is a significant advantage, with a score of 8.8. Many have shared positive experiences regarding the responsiveness and helpfulness of the support team. In comparison, Verint's support quality score of 8.0 indicates that there may be areas for enhancement in customer service.
- Reviewers appreciate Talkdesk's robust features for agent availability and skills management, scoring 9.3 and 9.1 respectively. This allows for better scheduling and resource allocation. Verint, while effective in scheduling, has received feedback that suggests its skills management features could be more comprehensive, with a score of 8.2.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Verint Workforce Management
No pricing availableFree Trial
Talkdesk
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.9
2,035
8.4
96
Ease of Use
9.1
2,045
8.4
140
Ease of Setup
8.8
1,069
7.8
91
Ease of Admin
8.9
933
7.9
37
Quality of Support
8.8
1,812
8.1
92
Has the product been a good partner in doing business?
8.9
917
8.5
37
Product Direction (% positive)
8.7
1,940
8.1
97
Features by Category
Dialing Options
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Not enough data
Agent Tools
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Not enough data
Automation
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Not enough data
Knowledge Management
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Not enough data
Compliance
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Not enough data
Customer Support
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Not enough data
Data Security
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Not enough data
Administration
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Not enough data
Generative AI
8.7
49
Not enough data
Quality Assurance
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Not enough data
Engagement
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Not enough data
Performance
9.0
362
Not enough data
9.2
364
Not enough data
Generative AI
8.9
79
Not enough data
8.6
78
Not enough data
Channels
9.2
823
|
Verified
Not enough data
8.6
543
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
519
|
Verified
Not enough data
8.5
550
|
Verified
Not enough data
Generative AI
8.2
183
Not enough data
Functions
8.9
963
|
Verified
Not enough data
9.0
983
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
718
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Not enough data
Administrative
8.8
911
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
ServiceNow Apps
9.4
43
Not enough data
9.4
42
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
258
|
Verified
8.3
38
|
Verified
9.1
239
|
Verified
8.2
36
|
Verified
8.8
208
|
Verified
8.5
39
|
Verified
8.8
217
|
Verified
8.0
35
|
Verified
8.8
213
|
Verified
7.5
29
|
Verified
Administration
9.0
237
|
Verified
7.7
34
|
Verified
9.2
254
|
Verified
7.8
37
|
Verified
9.2
257
|
Verified
7.8
36
|
Verified
8.7
207
|
Verified
7.9
37
|
Verified
9.0
214
|
Verified
8.4
37
|
Verified
Platform
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Not enough data
Generative AI
7.7
96
Not enough data
Workforce Management
9.0
217
Not enough data
8.9
209
Not enough data
Call Center Infrastructure (CCI)
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
Administrative
9.2
222
Not enough data
8.9
224
Not enough data
Customer Support
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Not enough data
Automation
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Not enough data
Artificial Intelligence
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Not enough data
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Not enough data
Automation
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Not enough data
Autonomy
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
46
Not enough data
7.7
36
Not enough data
7.9
43
Not enough data
8.1
41
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Talkdesk and Verint Workforce Management are categorized as Contact Center Workforce
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Insurance
13.3%
Financial Services
11.0%
Information Technology and Services
8.7%
Hospital & Health Care
7.5%
Telecommunications
6.4%
Other
53.2%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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