Compare Amazon Connect and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Amazon Connect
Star Rating
(74)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a seamless experience for customer service operations, with users appreciating its ability to consolidate calls and emails in one platform. This integration helps maintain organization and facilitates prompt responses, making it a strong choice for teams looking to streamline their communication.
- Users say that Amazon Connect stands out for its easy integration with other platforms, particularly noting its straightforward setup with tools like Zendesk. This flexibility is particularly beneficial for remote teams, allowing them to maintain high performance without the need for extensive hardware investments.
- Reviewers mention that Talkdesk's call quality remains stable even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the quick implementation process, allowing agents to start taking calls with minimal training, which can significantly reduce downtime.
- According to verified reviews, Amazon Connect is praised for its cost-saving benefits due to its cloud-based nature, eliminating the need for physical servers and telephony hardware. This aspect is particularly appealing for businesses looking to reduce operational costs while still accessing a robust set of features.
- G2 reviewers highlight that Talkdesk's flexibility in call routing and IVR flows is a major advantage, allowing businesses to tailor their customer interactions effectively. Users have expressed satisfaction with how easy it is to navigate the system, even for new agents, which can enhance overall team productivity.
- Users report that while both platforms have similar star ratings, Talkdesk has a significantly larger volume of reviews, indicating a more established user base and potentially more reliable insights. This larger feedback pool suggests that Talkdesk may offer a more tested and refined user experience compared to Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Amazon Connect
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.2
54
8.9
2,030
Ease of Use
9.3
55
9.1
2,040
Ease of Setup
9.2
27
8.8
1,064
Ease of Admin
9.2
16
8.9
932
Quality of Support
9.0
43
8.8
1,807
Has the product been a good partner in doing business?
9.0
15
8.9
915
Product Direction (% positive)
8.3
49
8.7
1,935
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
Not enough data
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Knowledge Management
Not enough data
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Compliance
Not enough data
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Customer Support
Not enough data
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Data Security
Not enough data
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Administration
Not enough data
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Generative AI
Not enough data
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
370
Not enough data
9.0
341
Not enough data
8.9
378
Engagement
Not enough data
9.0
356
Not enough data
9.2
379
Not enough data
9.0
367
Performance
Not enough data
9.0
361
Not enough data
9.2
363
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.3
25
|
Verified
9.2
821
|
Verified
8.5
19
8.6
541
|
Verified
9.5
19
|
Verified
8.4
525
|
Verified
Feature Not Available
8.3
517
|
Verified
8.8
20
8.5
548
|
Verified
Generative AI
8.3
6
8.1
182
Functions
9.1
38
|
Verified
8.9
961
|
Verified
9.1
38
|
Verified
9.0
981
|
Verified
8.9
34
|
Verified
9.0
833
|
Verified
8.7
21
|
Verified
8.7
575
|
Verified
9.1
22
8.8
590
|
Verified
8.9
19
9.1
716
|
Verified
9.6
19
|
Verified
8.9
712
8.9
20
|
Verified
8.9
658
|
Verified
Agentic AI - Contact Center
Not enough data
8.0
27
9.3
5
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Administrative
9.0
32
8.8
909
|
Verified
9.3
28
|
Verified
9.1
927
|
Verified
9.0
35
|
Verified
8.8
1015
|
Verified
9.4
21
9.1
714
|
Verified
9.4
16
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Automation
Not enough data
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Artificial Intelligence
Not enough data
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
32
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.4
37
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Talkdesk are categorized as Speech Analytics, Contact Center, Customer Service Automation, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect has no unique categories
Talkdesk is categorized as AI Customer Support Agents, AI Voice Assistants, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Proactive Notification, Digital Customer Service Platforms, Conversational Support, Customer Self-Service, Conversation Intelligence, and Multilingual Customer Support
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
11.3%
Financial Services
9.7%
Insurance
8.1%
Banking
6.5%
Other
46.8%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
XL
Call center which stores the data on cloud.Read more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
2 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
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