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At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Starting at $45.00 1 Users Per Month
$0.00
Talkative
Star Rating
(22)5.0 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 Users Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,126)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a solid ticket creation user experience with a score of 8.7, while Talkative excels with a perfect score of 10.0, indicating a more streamlined and user-friendly interface for managing customer inquiries.
- Reviewers mention that Talkative's quality of support is exceptional, scoring a perfect 10.0, compared to Zoho Desk's 8.3. This suggests that Talkative may provide more responsive and effective customer service when users encounter issues.
- G2 users highlight that Zoho Desk has a lower entry-level price of $0.00, making it more accessible for small businesses, whereas Talkative starts at $45.00, which may be a consideration for budget-conscious buyers.
- Users on G2 note that Talkative shines in its ease of use, scoring 9.8 compared to Zoho Desk's 8.5. This indicates that Talkative may require less training and onboarding time for new users.
- Reviewers mention that Zoho Desk has a larger market segment presence, particularly among small businesses, with 71.7% of reviews coming from this demographic, while Talkative is more favored by mid-market companies, with 63.2% of reviews from that segment.
- Users say that Talkative's automation features, particularly in ticket resolution and intelligent routing, are highly praised, scoring 8.3, while Zoho Desk's automation capabilities are perceived as less robust, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Talkative
Team
Starting at $45.00
1 Users Per Month
- Live Chat, Video Chat, Chatbot
- 300 Interactions Per Month
- Real-Time Analytics & Historical Analytics
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Talkative
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.7
16
8.7
5,663
Ease of Use
9.7
16
8.5
5,741
Ease of Setup
9.5
14
8.1
5,016
Ease of Admin
9.5
13
8.3
4,723
Quality of Support
10.0
16
8.3
5,093
Has the product been a good partner in doing business?
10.0
13
8.4
4,264
Product Direction (% positive)
9.3
16
8.9
5,428
Features by Category
Ticket and Case Management
Not enough data
8.6
3317
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3063
|
Verified
Not enough data
8.3
2911
|
Verified
Not enough data
8.2
2627
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2383
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
8.8
8
8.2
2725
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2240
|
Verified
Not enough data
8.2
2784
|
Verified
Not enough data
8.4
2942
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
9.8
9
8.8
718
|
Verified
9.4
9
8.7
758
|
Verified
8.3
7
8.6
659
9.2
8
8.6
632
|
Verified
8.8
10
8.3
356
Internal Use
8.8
8
8.2
2725
|
Verified
9.3
7
8.5
361
8.6
6
8.4
456
8.6
6
8.7
712
|
Verified
8.9
6
8.7
692
|
Verified
9.2
6
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Talkative and Zoho Desk are categorized as Live Chat
Unique Categories
Talkative is categorized as Co-Browsing, Salesforce AppExchange Apps, Customer Service Automation, AI Chatbots, Chatbots, and AI Voice Assistants
Reviews
Reviewers' Company Size
Talkative
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.0%
Insurance
9.5%
Hospital & Health Care
9.5%
Utilities
4.8%
Telecommunications
4.8%
Other
52.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Talkative has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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