Compare SysAid and Vivantio 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
Starting at $59.00 1 Agent License Per Month
SysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansVivantio
Star Rating
(298)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user experience, with a user-friendly design and intuitive interface that makes it easy to navigate. Recent users highlighted the platform's ability to automate ticketing processes and provide performance insights, which significantly enhances efficiency in IT departments.
- Users say that Vivantio offers a robust and organized solution for incident management, effectively aligning IT services. Reviewers appreciate its extensive customization options, which allow for tailored workflows that meet specific organizational needs, making it a strong choice for companies looking for flexibility.
- According to verified reviews, SysAid stands out for its quick implementation process, with many users praising the intuitive onboarding wizard that simplifies setup. This ease of setup is a significant advantage for teams looking to get started without extensive training.
- Reviewers mention that while both products provide quality support, SysAid's support quality is rated highly, with users noting the effectiveness of its self-service options that reduce IT workload. In contrast, Vivantio's support is also well-regarded, but some users feel it could benefit from more proactive engagement.
- G2 reviewers highlight SysAid's superior ticketing system, which is praised for its automation capabilities and user experience in ticket creation and response. Users noted that this feature streamlines operations, making it easier to manage and resolve issues efficiently compared to Vivantio's ticketing system.
- Users report that Vivantio's collaborative approach fosters a strong incident management experience, but some find that it can be less intuitive than SysAid. While Vivantio supports a wide range of ticket types, users have mentioned that the learning curve can be steeper, which may impact day-to-day usability for new users.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
SysAid
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.9
594
8.7
277
Ease of Use
9.0
597
8.6
278
Ease of Setup
8.5
524
8.1
146
Ease of Admin
8.8
519
8.4
143
Quality of Support
9.0
585
9.0
255
Has the product been a good partner in doing business?
9.1
511
8.9
137
Product Direction (% positive)
9.1
563
9.1
272
Features by Category
Ticket and Case Management
9.0
45
8.8
140
8.7
46
8.6
139
8.5
46
8.5
133
8.2
43
8.6
131
8.3
45
8.7
135
8.4
45
8.6
134
8.6
44
8.6
131
8.2
42
8.3
124
Generative AI
7.7
37
7.5
66
7.6
37
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
8.4
129
9.0
42
8.7
135
8.1
42
7.3
81
6.0
38
7.0
81
5.7
39
7.1
77
Platform
6.8
46
7.5
100
8.3
46
8.1
117
8.9
48
8.5
122
8.3
46
7.8
108
8.7
45
8.0
125
8.7
45
8.3
125
Administration
8.8
232
|
Verified
8.6
38
8.7
265
|
Verified
8.0
39
8.8
271
|
Verified
8.2
48
Service Desk
9.5
291
|
Verified
8.8
49
9.3
280
|
Verified
8.8
50
8.9
256
|
Verified
8.3
47
Management
8.7
252
|
Verified
8.3
48
9.0
255
|
Verified
8.8
45
8.7
236
|
Verified
8.9
39
8.6
238
|
Verified
8.5
37
8.3
180
|
Verified
8.5
29
Functionality
9.4
267
|
Verified
8.8
49
8.8
222
|
Verified
8.8
41
8.9
229
|
Verified
8.6
40
8.5
220
|
Verified
8.2
46
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
406
8.5
133
8.9
418
8.8
148
9.1
426
8.7
155
8.4
388
8.1
132
8.5
375
8.1
126
Reporting
8.6
415
8.3
150
8.4
388
8.2
139
8.3
325
8.0
117
Access & Usability
7.4
295
7.4
110
8.8
392
8.4
142
9.0
385
8.5
119
8.6
313
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and Vivantio are categorized as Service Desk, IT Service Management (ITSM) Tools, and Help Desk
Unique Categories
SysAid is categorized as AIOps Platforms
Vivantio is categorized as Customer Self-Service, Customer Service Automation, IT Asset Management, HR Service Delivery, and HR Case Management
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Information Technology and Services
18.9%
Outsourcing/Offshoring
14.1%
Telecommunications
7.4%
Consumer Services
3.4%
Facilities Services
3.4%
Other
52.9%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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