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Compare SysAid and Track-It! 
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At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
No pricing available
SysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!SysAid vs Track-It!
When assessing the two solutions, reviewers found SysAid easier to use, set up, and administer. Reviewers also preferred doing business with SysAid overall.
- Reviewers felt that SysAid meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that SysAid is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SysAid over Track-It!.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Track-It!
No pricing availableFree Trial
SysAid
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
8.9
587
7.8
86
Ease of Use
8.9
590
7.9
88
Ease of Setup
8.5
519
7.6
51
Ease of Admin
8.8
516
7.9
52
Quality of Support
9.0
579
7.7
66
Has the product been a good partner in doing business?
9.1
508
8.1
50
Product Direction (% positive)
9.1
558
5.7
85
Features by Category
Ticket and Case Management
8.9
43
8.4
16
|
Verified
8.7
45
7.4
16
|
Verified
8.4
45
8.0
16
|
Verified
8.2
43
7.9
14
8.2
45
8.3
9
8.4
45
7.5
16
8.6
44
7.6
15
8.2
42
8.2
10
Generative AI
7.7
37
Not enough data
7.6
37
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
8.3
11
|
Verified
9.0
42
8.2
14
|
Verified
8.1
42
8.3
9
6.0
38
7.7
8
5.7
39
7.9
8
Platform
6.8
46
7.7
8
|
Verified
8.3
46
8.5
10
|
Verified
8.9
45
8.2
10
|
Verified
8.2
45
8.8
7
|
Verified
8.7
45
7.7
14
|
Verified
8.7
44
7.6
13
|
Verified
Administration
8.8
232
|
Verified
6.9
8
|
Verified
8.7
263
|
Verified
8.1
8
|
Verified
8.8
270
|
Verified
7.4
9
|
Verified
Service Desk
9.5
287
|
Verified
8.3
10
|
Verified
9.3
279
|
Verified
8.8
10
|
Verified
8.9
255
|
Verified
8.3
10
|
Verified
Management
8.7
251
|
Verified
7.5
6
|
Verified
9.0
254
|
Verified
8.1
6
|
Verified
8.7
236
|
Verified
6.3
5
8.7
236
|
Verified
8.3
5
|
Verified
8.3
180
|
Verified
8.1
6
Functionality
9.4
262
|
Verified
8.9
6
|
Verified
8.8
222
|
Verified
6.3
5
8.9
229
|
Verified
7.2
6
|
Verified
8.5
218
|
Verified
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
406
7.4
36
8.9
418
7.5
38
9.1
426
8.5
40
8.4
388
6.5
32
8.5
375
6.8
33
Reporting
8.6
415
7.2
35
8.4
388
7.8
29
8.3
325
6.7
24
Access & Usability
7.4
295
6.7
20
8.8
392
7.5
31
9.0
384
8.3
32
8.6
312
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and Track-It! are categorized as Service Desk, IT Service Management (ITSM) Tools, and Help Desk
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
Track-It! has no discussions with answers
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