Compare SysAid and Track-It! 
At a Glance
Market Segments
Mid-Market (59.7% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
No pricing available
SysAid
Star Rating
(741)4.5 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user satisfaction, boasting a significantly higher overall rating compared to Track-It!. Users appreciate its user-friendly design and the ability to automate ticketing processes, which enhances efficiency and reduces IT workload.
- According to verified reviews, SysAid's implementation process is praised for its quick onboarding, with users highlighting the intuitive features that allow for seamless integration across modules. In contrast, Track-It! has received mixed feedback regarding its setup, with some users noting challenges in configuration.
- Users say that SysAid's support quality stands out, with many mentioning the helpfulness of the support team and the availability of performance insights. Track-It!, while also noted for its support, does not match the same level of satisfaction, with reviewers indicating room for improvement in response times.
- Reviewers mention that SysAid's ticketing system is robust, with features like automated ticket routing and prioritization that streamline workflows. Track-It! offers a simple interface for ticket management, but some users feel it lacks the advanced automation features that SysAid provides.
- G2 reviewers highlight SysAid's strong reporting and analytics capabilities, which help teams track performance and improve service delivery. While Track-It! offers basic reporting features, users have expressed a desire for more comprehensive analytics tools to better inform their decision-making.
- According to recent user feedback, SysAid's self-service options are a major plus, allowing users to resolve issues independently, which is a significant time-saver. Track-It! is recognized for its user-friendly design, but some users feel it could benefit from enhanced self-service functionalities to further reduce the burden on IT teams.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Track-It!
No pricing availableFree Trial
SysAid
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
8.9
595
7.8
86
Ease of Use
8.9
598
7.9
88
Ease of Setup
8.5
525
7.6
51
Ease of Admin
8.8
519
7.9
52
Quality of Support
9.0
586
7.7
66
Has the product been a good partner in doing business?
9.1
511
8.1
50
Product Direction (% positive)
9.1
564
5.7
85
Features by Category
Ticket and Case Management
9.0
45
8.4
16
|
Verified
8.7
46
7.4
16
|
Verified
8.5
46
8.0
16
|
Verified
8.2
43
7.9
14
8.3
45
8.3
9
8.4
45
7.5
16
8.6
44
7.6
15
8.2
42
8.2
10
Generative AI
7.7
37
Not enough data
7.6
37
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
8.3
11
|
Verified
9.0
42
8.2
14
|
Verified
8.1
42
8.3
9
6.0
38
7.7
8
5.7
39
7.9
8
Platform
6.8
46
7.7
8
|
Verified
8.3
46
8.5
10
|
Verified
8.9
48
8.2
10
|
Verified
8.3
46
8.8
7
|
Verified
8.7
45
7.7
14
|
Verified
8.7
45
7.6
13
|
Verified
Administration
8.8
232
|
Verified
6.9
8
|
Verified
8.7
265
|
Verified
8.1
8
|
Verified
8.8
272
|
Verified
7.4
9
|
Verified
Service Desk
9.5
291
|
Verified
8.3
10
|
Verified
9.3
280
|
Verified
8.8
10
|
Verified
8.9
257
|
Verified
8.3
10
|
Verified
Management
8.7
253
|
Verified
7.5
6
|
Verified
9.0
255
|
Verified
8.1
6
|
Verified
8.7
236
|
Verified
6.3
5
8.6
238
|
Verified
8.3
5
|
Verified
8.3
180
|
Verified
8.1
6
Functionality
9.4
267
|
Verified
8.9
6
|
Verified
8.8
222
|
Verified
6.3
5
8.9
229
|
Verified
7.2
6
|
Verified
8.5
220
|
Verified
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.7
5
Not enough data
Not enough data
Not enough data
7.9
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
406
7.4
36
8.9
418
7.5
38
9.1
426
8.5
40
8.4
388
6.5
32
8.5
375
6.8
33
Reporting
8.6
415
7.2
35
8.4
388
7.8
29
8.3
325
6.7
24
Access & Usability
7.4
295
6.7
20
8.8
392
7.5
31
9.0
385
8.3
32
8.6
313
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and Track-It! are categorized as Service Desk, IT Service Management (ITSM) Tools, and Help Desk
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.3%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Law Practice
4.1%
Other
66.3%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
What is SysAid used for?
1 Comment
Official Response from SysAid
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,...Read more
How do I upgrade my SysAid?
1 Comment
AC
You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guideRead more
Track-It! has no discussions with answers
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