Compare SysAid and TOPdesk 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
No pricing available
SysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user satisfaction, boasting a higher overall score compared to TOPdesk. Users appreciate its automation capabilities and AI features that streamline ticket resolution, making it a preferred choice for those seeking efficiency in their IT processes.
- According to verified reviews, SysAid's user-friendly design and intuitive interface are frequently highlighted, with users noting the good connectivity between modules. In contrast, while TOPdesk is also described as user-friendly, it doesn't quite match the level of ease that SysAid offers.
- Reviewers mention that SysAid's implementation process is quick and straightforward, with many users praising the intuitive onboarding wizard. On the other hand, TOPdesk users have reported a more complex setup experience, although they appreciate the straightforward configuration relative to other systems.
- Users say that SysAid provides valuable performance insights on a weekly basis, which helps IT departments stay informed about their operations. TOPdesk users, while satisfied with its reporting features, have not emphasized the same level of insight into performance metrics.
- Reviewers highlight SysAid's superior support quality, with many noting a high level of responsiveness and helpfulness. In comparison, while TOPdesk's customer support is described as available and reliable, it does not receive the same level of praise as SysAid's support team.
- According to recent feedback, SysAid's ticketing system is particularly well-regarded, with users appreciating features like automated ticket routing and prioritization. TOPdesk also offers a solid ticketing tool, but users feel that SysAid's features provide a more robust solution for daily operations.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
TOPdesk
No pricing availableFree Trial
SysAid
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
8.9
594
8.5
24
Ease of Use
9.0
597
8.0
23
Ease of Setup
8.5
524
7.3
5
Ease of Admin
8.8
519
Not enough data
Quality of Support
9.0
585
8.8
20
Has the product been a good partner in doing business?
9.1
511
8.3
5
Product Direction (% positive)
9.1
563
9.5
24
Features by Category
Ticket and Case Management
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Not enough data
Generative AI
7.7
37
Not enough data
7.6
37
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Not enough data
Platform
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Not enough data
Administration
8.8
232
|
Verified
8.8
10
|
Verified
8.7
265
|
Verified
8.3
10
|
Verified
8.8
271
|
Verified
8.8
10
|
Verified
Service Desk
9.5
291
|
Verified
8.8
10
|
Verified
9.3
280
|
Verified
8.3
10
|
Verified
8.9
256
|
Verified
8.2
10
|
Verified
Management
8.7
252
|
Verified
8.3
10
|
Verified
9.0
255
|
Verified
8.7
9
|
Verified
8.7
236
|
Verified
8.5
10
|
Verified
8.6
238
|
Verified
8.3
10
|
Verified
8.3
180
|
Verified
8.5
9
|
Verified
Functionality
9.4
267
|
Verified
9.0
10
|
Verified
8.8
222
|
Verified
8.0
9
8.9
229
|
Verified
8.8
10
|
Verified
8.5
220
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
406
8.8
19
8.9
418
8.4
20
9.1
426
9.1
19
8.4
388
8.6
18
8.5
375
8.1
18
Reporting
8.6
415
8.2
19
8.4
388
8.4
19
8.3
325
8.3
17
Access & Usability
7.4
295
8.6
15
8.8
392
8.8
18
9.0
385
8.8
16
8.6
313
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and TOPdesk are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
SysAid is categorized as Help Desk and AIOps Platforms
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
TOPdesk has no discussions with answers
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