Introducing G2.ai, the future of software buying.Try now
Compare SysAid and TOPdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (60.1% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
No pricing available
SysAid
Star Rating
(730)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSysAid vs TOPdesk
- Reviewers felt that SysAid meets the needs of their business better than TOPdesk.
- When comparing quality of ongoing product support, reviewers felt that SysAid is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over SysAid.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
TOPdesk
No pricing availableFree Trial
SysAid
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
8.9
585
8.5
24
Ease of Use
8.9
588
8.0
23
Ease of Setup
8.5
517
7.3
5
Ease of Admin
8.8
516
Not enough data
Quality of Support
9.0
577
8.8
20
Has the product been a good partner in doing business?
9.1
508
8.3
5
Product Direction (% positive)
9.1
556
9.5
24
Features by Category
Ticket and Case Management
8.9
43
Not enough data
8.7
45
Not enough data
8.4
45
Not enough data
8.2
43
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Not enough data
Generative AI
7.7
37
Not enough data
7.6
37
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Not enough data
Platform
6.8
46
Not enough data
8.3
46
Not enough data
8.9
45
Not enough data
8.2
45
Not enough data
8.7
45
Not enough data
8.7
44
Not enough data
Administration
8.8
232
|
Verified
8.8
10
|
Verified
8.7
263
|
Verified
8.3
10
|
Verified
8.8
270
|
Verified
8.8
10
|
Verified
Service Desk
9.5
287
|
Verified
8.8
10
|
Verified
9.3
279
|
Verified
8.3
10
|
Verified
8.9
255
|
Verified
8.2
10
|
Verified
Management
8.7
251
|
Verified
8.3
10
|
Verified
9.0
254
|
Verified
8.7
9
|
Verified
8.7
236
|
Verified
8.5
10
|
Verified
8.7
236
|
Verified
8.3
10
|
Verified
8.3
180
|
Verified
8.5
9
|
Verified
Functionality
9.4
262
|
Verified
9.0
10
|
Verified
8.8
222
|
Verified
8.0
9
8.9
229
|
Verified
8.8
10
|
Verified
8.5
218
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
406
8.8
19
8.9
418
8.4
20
9.1
426
9.1
19
8.4
388
8.6
18
8.5
375
8.1
18
Reporting
8.6
415
8.2
19
8.4
388
8.4
19
8.3
325
8.3
17
Access & Usability
7.4
295
8.6
15
8.8
392
8.8
18
9.0
384
8.8
16
8.6
312
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and TOPdesk are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
SysAid is categorized as Help Desk and AIOps Platforms
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.3%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.4%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
TOPdesk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
