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At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
No pricing available
SysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SysAid excels in its Help Desk functionality, scoring 9.5 compared to TeamDynamix's 8.9. Reviewers mention that the intuitive interface and robust ticketing system make it easier to manage incidents effectively.
- Reviewers mention that SysAid's Automation features, with a score of 8.6, provide superior ticket routing and prioritization capabilities, while TeamDynamix's score of 7.9 indicates room for improvement in automating workflows.
- G2 users highlight SysAid's Knowledge Base integration, scoring 8.4, as a strong point, allowing for seamless access to information during ticket resolution, whereas TeamDynamix's score of 8.5 shows it is competitive but not as highly rated.
- Users on G2 report that SysAid's Asset Management features, scoring 8.8, are comprehensive, particularly in hardware and software asset tracking, while TeamDynamix's lower score of 7.0 suggests it may lack some depth in this area.
- Reviewers mention that SysAid's Reporting capabilities, with a score of 8.9, provide detailed analytics and dashboards that help in decision-making, while TeamDynamix's score of 7.7 indicates that its reporting features may not be as robust or user-friendly.
- Users say that SysAid's Self Service portal, scoring 8.8, is highly rated for its ease of use, allowing end-users to resolve issues independently, whereas TeamDynamix's score of 8.3 suggests it is effective but may not offer the same level of user satisfaction.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
TeamDynamix IT Service Management
No pricing availableFree Trial
SysAid
Free Trial is available
TeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.9
587
8.5
50
Ease of Use
8.9
590
8.4
50
Ease of Setup
8.5
519
7.4
32
Ease of Admin
8.8
516
7.9
33
Quality of Support
9.0
579
9.3
49
Has the product been a good partner in doing business?
9.1
508
9.5
31
Product Direction (% positive)
9.1
558
9.5
46
Features by Category
Ticket and Case Management
8.9
43
Not enough data
8.7
45
Not enough data
8.4
45
Not enough data
8.2
43
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Not enough data
Generative AI
7.7
37
Not enough data
7.6
37
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Not enough data
Platform
6.8
46
Not enough data
8.3
46
Not enough data
8.9
45
Not enough data
8.2
45
Not enough data
8.7
45
Not enough data
8.7
44
Not enough data
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
232
|
Verified
7.6
31
|
Verified
8.7
263
|
Verified
7.0
28
|
Verified
8.8
270
|
Verified
7.7
34
|
Verified
Service Desk
9.5
287
|
Verified
8.9
34
|
Verified
9.3
279
|
Verified
8.1
33
|
Verified
8.9
255
|
Verified
8.0
35
|
Verified
Management
8.7
251
|
Verified
7.4
29
|
Verified
9.0
254
|
Verified
8.0
27
|
Verified
8.7
236
|
Verified
7.8
23
|
Verified
8.7
236
|
Verified
7.2
23
|
Verified
8.3
180
|
Verified
6.3
15
|
Verified
Functionality
9.4
262
|
Verified
8.9
29
|
Verified
8.8
222
|
Verified
7.8
19
|
Verified
8.9
229
|
Verified
7.9
24
|
Verified
8.5
218
|
Verified
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Incident Management
9.0
406
8.0
22
8.9
418
8.2
21
9.1
426
8.7
23
8.4
388
8.9
22
8.5
375
8.5
21
Reporting
8.6
415
8.4
22
8.4
388
8.0
17
8.3
325
8.1
21
Access & Usability
7.4
295
6.6
17
8.8
392
8.3
21
9.0
384
7.6
19
8.6
312
8.2
13
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SysAid and TeamDynamix IT Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
SysAid is categorized as Help Desk and AIOps Platforms
TeamDynamix IT Service Management is categorized as Project and Portfolio Management and IT Asset Management
Reviews
Reviewers' Company Size
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
TeamDynamix IT Service Management has no discussions with answers
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