# SysAid vs iSupport Software Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SysAid excels in automation features, with users highlighting its ability to automate the ticketing process and provide performance insights weekly. This functionality significantly enhances efficiency and reduces the workload on IT teams.
- **Users say** that iSupport Software is user-friendly, with a straightforward interface that allows easy access to notifications and ticket management. Reviewers appreciate the tracking capabilities, which help them stay updated on ticket statuses across multiple teams.
- **According to verified reviews** , SysAid's implementation process is praised for its intuitive onboarding, making it easier for teams to get started quickly. Users have noted that the software's design promotes good connectivity between modules, enhancing overall usability.
- **Reviewers mention** that while iSupport Software is effective for tracking issues and tickets, it faces challenges in comparison to SysAid's more robust automation features. Users have expressed a desire for more advanced functionalities to streamline their workflows further.
- **G2 reviewers highlight** that SysAid's quality of support is notably high, with users rating it positively for responsiveness and helpfulness. This level of support is crucial for teams that rely on timely assistance to resolve IT issues.
- **Users report** that both products cater well to mid-market segments, but SysAid stands out with a significantly larger number of reviews, indicating a broader user base and more consistent feedback on its performance and features.



| | SysAid | iSupport Software | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 746 | 22 | 
| **Largest Market Segment** | Mid-Market (59.5% of reviews) | Mid-Market (61.1% of reviews) | 
| **Entry Level Price** | Free Trial 1 Agent Per Year | No pricing available | 

---
## Top Pros & Cons

### SysAid

Pros:
- Customer Support (32 reviews)
- Ease of Use (32 reviews)

Cons:
- Missing Features (12 reviews)
- Steep Learning Curve (11 reviews)

### iSupport Software

**Not enough data**

---
## Ratings Comparison
| Rating | SysAid | iSupport Software | 
|---|---|---|
  | **Meets Requirements** | 8.9 (598 reviews) | 8.9 (16 reviews) | 
  | **Ease of Use** | 9.0 (601 reviews) | 8.6 (16 reviews) | 
  | **Ease of Setup** | 8.5 (528 reviews) | 7.9 (7 reviews) | 
  | **Ease of Admin** | 8.8 (520 reviews) | 7.6 (7 reviews) | 
  | **Quality of Support** | 9.0 (589 reviews) | 8.8 (16 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (512 reviews) | 9.0 (7 reviews) | 
  | **Product Direction (% positive)** | 9.1 (566 reviews) | 10.0 (16 reviews) | 

---
## Pricing

### SysAid

#### Entry-Level Pricing

Plan: Help Desk

Price: Free Trial 1 Agent Per Year

Description: A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.

Key Features:
- AI Chatbot
- Asset Management
- Self-Service Portal

[Browse all 2 editions](https://www.g2.com/products/sysaid/pricing)

#### Free Trial

Yes

### iSupport Software

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **SysAid** | 8.1/10 | 52 |
| **iSupport Software** | N/A | N/A |

#### Ticket and Case Management

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (45 reviews) | Not enough data | 
| **Ticket response user experience** | 8.7 (46 reviews) | Not enough data | 
| **Workflow** | 8.5 (46 reviews) | Not enough data | 
| **Response Automation** | 8.2 (43 reviews) | Not enough data | 
| **SLA Management** | 8.3 (45 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.4 (45 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (44 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (42 reviews) | Not enough data | 

#### Generative AI

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (37 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Customer Portal** | 8.8 (44 reviews) | Not enough data | 
| **Email to Case** | 9.0 (42 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (42 reviews) | Not enough data | 
| **Social Integration** | 6.0 (38 reviews) | Not enough data | 
| **Voice** | 5.7 (39 reviews) | Not enough data | 

#### Platform

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Mobile User Support** | 6.8 (46 reviews) | Not enough data | 
| **Customization ** | 8.3 (46 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (48 reviews) | Not enough data | 
| **Integration** | 8.3 (46 reviews) | Not enough data | 
| **Reporting** | 8.7 (45 reviews) | Not enough data | 
| **Dashboards** | 8.7 (45 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SysAid** | 8.8/10 | 328 |
| **iSupport Software** | N/A | N/A |

#### Administration

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Change Management** | 8.8 (233 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.8 (273 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Help Desk** | 9.5 (293 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (280 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.9 (259 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Reporting** | 8.7 (254 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 9.0 (256 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.7 (239 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.3 (180 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Ticketing System** | 9.4 (270 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (222 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.9 (229 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.5 (223 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **SysAid** | N/A | N/A |
| **iSupport Software** | N/A | N/A |

#### Functionality

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | 
| **Proactive Identification** | Not enough data | Not enough data | 
| **Resolution Guidance** | Not enough data | Not enough data | 

#### Management

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **System Integration** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **SysAid** | 8.6/10 | 468 |
| **iSupport Software** | N/A | N/A |

#### Incident Management

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Automate Ticket Routing** | 9.0 (406 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (418 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (426 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (388 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (375 reviews) | Not enough data | 

#### Reporting

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Dashboards** | 8.6 (415 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (388 reviews) | Not enough data | 
| **Surveys** | 8.3 (325 reviews) | Not enough data | 

#### Access & Usability

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Mobile** | 7.4 (295 reviews) | Not enough data | 
| **Self Service** | 8.8 (392 reviews) | Not enough data | 
| **Active Directory** | 9.0 (385 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (313 reviews) | Feature Not Available | 

#### Agentic AI - Service Desk

| Feature | SysAid | iSupport Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to SysAid (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AIOps Tools](https://www.g2.com/categories/aiops-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | SysAid | iSupport Software | 
|---|---|---|
| **Small-Business** | 10.7% | 0% | 
| **Mid-Market** | 59.5% | 61.1% | 
| **Enterprise** | 29.8% | 38.9% | 

### By Industry

#### SysAid

- **Information Technology and Services:** 14.3%
- **Hospital & Health Care:** 7.2%
- **Financial Services:** 4.5%
- **Banking:** 4.2%
- **Computer Software:** 3.1%
- **Construction:** 2.8%
- **Higher Education:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Retail:** 2.5%
- **Automotive:** 2.4%
- **Other:** 53.7%

#### iSupport Software

- **Information Technology and Services:** 23.8%
- **Education Management:** 9.5%
- **Computer Software:** 9.5%
- **Banking:** 9.5%
- **Transportation/Trucking/Railroad:** 4.8%
- **Primary/Secondary Education:** 4.8%
- **Medical Practice:** 4.8%
- **Marketing and Advertising:** 4.8%
- **Internet:** 4.8%
- **Human Resources:** 4.8%
- **Other:** 19.0%

---
## Alternatives

### Alternatives to SysAid

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (248 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to iSupport Software

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (248 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (577 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)

---
## Top Discussions

### SysAid

- Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..."
- Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..."
- Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment
  > **Top comment:** "You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guide"
- Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment
  > **Top comment:** "We chose it because it facilitates the management of tickets within the company"
- Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment
  > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. "

### iSupport Software

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sysaid-vs-isupport-software)